PI-0285-D
Service Bulletin Details
Public Details for: PI-0285-D
Gm: inconsistent rear back up camera operation, bluetooth delay, intermittent audio concerns, blank dvd display, as well as other navigation radio/clock concerns. The radio may need to be replaced. *js
Models from 2011
2011 BUICK LACROSSE |
2011 BUICK REGAL |
2011 CADILLAC SRX |
2011 CHEVROLET CRUZE |
2011 CHEVROLET EQUINOX |
2011 GMC TERRAIN |
SB-10055375-2428 File in Section: Service Bulletin Bulletin No.: Date: PI0285D April, 2014 PRELIMINARY INFORMATION Subject: Inconsistent Rear Back-Up Camera Operation, Bluetooth Delay, Intermittent Audio Concerns, Blank DVD Display and Various Additional Navigation Radio/Clock Concerns Models: 2010-2011 Buick LaCrosse 2011 Buick Regal 2010-2011 Cadillac SRX 2010-2011 Chevrolet Equinox 2011 Chevrolet Cruze 2010-2011 GMC Terrain All Equipped with Navigation Radio RPO UYS This PI has been revised to update the Recommendation/Instructions and Labor Operation to the Global Labor Code (GLC). Please discard PI0285C. Condition/Concern Customers may comment on any of the following concerns: • Intermittent rear camera image not displayed, but the guidelines and “Check surroundings for safety” text is displayed. • Rear camera always ON. • Rear camera fuzzy display - wavy lines on rear camera and MAP image. Also MAP and rear camera image together on screen HMI at same time. • Buick off-screen display does not match IPC color. • Choppy audio playback from the hard disc drive for a few seconds, one to two minutes after start up. • Previous route shown on start up, no guidance provided. • “Unknown Mode” displayed when using an iPod. • Rear park assist icons will be displayed when audible tone is heard (2010 SRX and 2010 late build LaCrosse only). • “UPA Symbols Unavailable” message displayed immediately following a reverse to drive transition. • The clock may reset to 12:00. • The clock is inaccurate. • Unable to adjust the hour and/or minutes on the clock. • Location resets to Washington DC every ignition cycle (corrected once GPS signal is received). • Last audio source is lost after ignition cycle-Defaults back to FM preset (For example-user was listening to CD. Turned off vehicle and waited 10 minutes. Turned on vehicle and now FM playing). • ”I Agree” screen is displayed every ignition cycle. • Addresses that have been entered into the radio can be deleted temporarily from the list. After the vehicle sits for about 10 minutes, the addresses have reappeared in the radio. • Navigation guidance pauses during active route guidance. XM Traffic and Weather data are unavailable during this occurrence. • DC charger interference causing no audio condition on start up. • UPA symbol menu selection displayed for vehicles built without RPO UD7 (2010 LaCrosse only). • Difficultly making appropriate menu selections to return to previous screen. (A Back button is added to many screens, and the CONFIG menu selections are displayed in list form with this software update). • Blank display with DVD video as active source during start up. • Audio source reverts to USB/iPod during start up. • Address displayed on the navigation display does not match the address that was given to the OnStar advisor. • No extended XM Weather data displayed if the user selected date is advanced beyond the current date. • Radio presets are erased after programming any module on the vehicle. • XM traffic prompt may not contain the ‘s’ for miles prompting. • Different distances displayed on the IPC and navigation display when in metric mode. • Rear seat audio or rear seat entertainment system does not turn off when the radio is turned off. • Scanning XM displayed on every start up. • 1-2 second hesitation when using voice recognition for Bluetooth phone functions. • HVAC pop-up does not expire. • XM list resets to the top without user action - occurs when user turns off an XM category. • Display goes up without user action in key off and door closed. (SRX specific concern) • Static on FM band only. Lasts for an entire ignition cycle all stations. • Playlist will change or not be displayed. Software interaction with other vehicle systems may intermittently cause any of the above conditions. Recommendation/Instructions Replace the radio and re-evaluate for the above concerns. Contact an authorized Electronic Service Center to replace the radio. Refer to Radio Replacement in SI. Parts Information Important: Equivalent refurbished radios may be received with a different part number. Part Number Description 22744758 RADIO ASM-AM/FM STEREO & VIDEO DISC PLYR (U.S. and Canada) Warranty Information For vehicles repaired under warranty, use: Labor Operation 3420840 Description Radio Replacement Labor Time Use Published Labor Operation Time