SR-7614-E

SB-10056129-5307
July 14, 2014
Attention: Mazda Service and Parts Managers
Subject: Launch of Safety Recall 7614E
2008-2011 Tribute Electric Power-Assisted Steering (EPAS)
Mazda Motor Corporation has decided that a defect which relates to motor vehicle safety exists
in 2008-2011 Tribute vehicles produced from October 5, 2006 through September 11, 2010.
A poor signal to noise ratio in the torque sensor within the Electric Power-Assisted Steering
(EPAS) system may not allow the Power Steering Control Module (PSCM) to determine the
driver’s steering input. If this condition is detected, the system defaults to manual steering mode.
Loss of power steering assist while driving would require higher steering effort at lower vehicle
speeds, which may increase the risk of a crash.
Owners of affected vehicles will be notified by first class mail the week of July 14, 2014.
Recall 7614E repair procedures are available on the Mazda Service Support System (MS3)
website and on eMDCS via MXConnect.
For technical assistance, contact the Technical Assistance Hotline at (888) 832-8477, Option 3
for an English speaking Hotline Specialist, option 4 for a Spanish-speaking Hotline Specialist.
For warranty questions, contact the Warranty Hotline at (877) 727-6626 Option 3.
Please make certain that the appropriate personnel in your dealership are aware of these
resources and are familiar with the details of this recall before responding to customer inquiries.
We apologize for any inconvenience this recall may cause you and your customers.
Your understanding and support in carrying out this recall campaign are greatly appreciated.
Mazda Technical Services

SB-10056129-8840
TO:
All Mazda Dealership General Managers, Service Managers, and Parts Managers
DATE:
July 2014
SUBJECT:
2008-2011 Tribute Electric Power-Assisted Steering (EPAS)
Safety Recall 7614E
Mazda Motor Corporation has decided that a defect which relates to motor vehicle safety exists in
2008-2011 Tribute vehicles produced from October 5, 2006 through September 11, 2010.
A poor signal to noise ratio in the torque sensor within the Electric Power-Assisted Steering (EPAS)
system may not allow the Power Steering Control Module (PSCM) to determine the driver’s steering
input. If this condition is detected, the system defaults to manual steering mode. Loss of power
steering assist while driving would require higher steering effort at lower vehicle speeds, which may
increase the risk of a crash.
Owners of affected vehicles will be notified by first class mail the week of July 14, 2014.
This package contains important information about Safety Recall 7614E:
Attachment I
Attachment II
Attachment III
Dealer Service and Parts Information
Repair procedure
Owner notification letter and reimbursement form
Important Safety Notice: The National Traffic and Motor Vehicle Safety Act prohibits the delivery
of any subject vehicle without performing the necessary repair for defects or failures. Failure to
perform applicable recalls before delivery can result in extensive dealer fines and penalties from the
Federal Government. Therefore, you must complete this recall for all affected vehicles in your
inventory prior to delivery.
To help you effectively perform this recall, Mazda has developed the following resources:
1. The attached service and parts information (Attachment I) and repair procedure (Attachment II)
were e-mailed to your Service Department, and are also available on eMDCS and the MS3
(Mazda Service Support System) websites via MXConnect.
2. For warranty questions, contact the Warranty Hotline at (877) 727-6626, Option 3
Mazda North American Operations
Technical Services Division
1444 McGaw Ave.
Irvine, CA 92614-5570
www.MazdaUSA.com
Page 2
3. For parts questions, contact the Corporate Dealer Assistance Group at (877) 727-6626 Option 2.
4. We recommend using the Recall Reminder Report #JS30R165-1 and Recall Reminder Labels
available in Web Reporting to encourage customers to come in for the recall (with recall reminder
postcards). Dealers may use such owner information for the sole purpose of conducting and
performing this recall, and for no other purpose. Using it for marketing activities is strictly
prohibited and could subject your dealership to serious fines. The information in the report is
protected by state privacy and other applicable laws regarding disclosure of personal and/or
confidential, restricted or blocked information. It is the dealer’s responsibility to protect the
confidentiality of owner records and prevent the release of information to other parties.
Please make certain the appropriate personnel in your dealership are aware of these resources and
are familiar with the details of this recall before responding to customer inquiries.
We apologize for any inconvenience this recall may cause you and your customers. Your
understanding and support in carrying out this campaign is greatly appreciated.
Sincerely,
Satoshi Takahashi
Director, Technical Services Division
Mazda North American Operations
Mazda North American Operations
Technical Services Division
1444 McGaw Ave.
Irvine, CA 92614-5570
www.MazdaUSA.com
ATTACHMENT I - DEALER SERVICE INFORMATION
Safety Recall 7614E
CONDITION OF CONCERN
On 2008-2011 Tributes, a poor signal to noise ratio in the torque sensor within the Electric PowerAssisted Steering (EPAS) system may not allow the Power Steering Control Module (PSCM) to
determine the driver’s steering input. If this condition is detected, the system defaults to manual
steering mode. Loss of power steering assist while driving would require higher steering effort at
lower vehicle speeds, which may increase the risk of a crash.
SUBJECT VEHICLES
Model
2008-2011 Tribute
VIN Range
Build Date Range
4F2CZ****8KM 00009 – 32738
4F2CZ****9KM 00021 – 09538
4F2CY****AKM 00001 – 10051
4F2CY****BKM 00001 – 01281
October 5, 2006 through
September 11, 2010
Note: The asterisk symbol * can be any letter or number.
OWNER NOTIFICATION
Mazda will notify U.S. owners by first class mail the week of July 14, 2014.
PARTS INFORMATION
Refer to the Repair Procedure before placing a parts order.
The recall repair is power steering control module and instrument cluster module
reprogramming only, and does not require parts unless the DTCs listed are stored in the
PSCM. A copy of the IDS log viewer summary showing the applicable DTC must be
attached to the Repair Order and available upon request.
Note: A very small percentage of recalled vehicles will require parts replacement.
Description
Part Number
Quantity
Notes
If only DTC B2278 is
stored
Torque Sensor Kit
ZZCT-32-693
1
Upper Column Bolt
9XG1-22-507L
2
Needed for torque sensor
replacement and steering
column replacement
Steering Column Assembly
ZZ2A-32-100B
1
If DTC B2278, B1342,
B2277 (any combination)
are stored
Bolt
9XG1-30-659L
1
Needed for steering
column replacement
Campaign Label
9999-95-065A-06
1=50 labels
Obtain in MStore
(no charge)
Page 1 of 4
ATTACHMENT I - DEALER SERVICE INFORMATION
Safety Recall 7614E
WARRANTY CLAIM PROCESSING INFORMATION
Repairs for replacement of the Torque Sensor or Steering column will only be allowed if
the car arrives at the dealer with DTC B2278, B1342, B2277 stored in the PSCM.
A copy of the IDS log viewer summary showing the applicable DTC must be attached to
the Repair Order and available upon request. Claims where the requested IDS Log cannot
be returned are subject to denial or debit.
Warranty Type
Process Number
Symptom Code
Damage Code
Part Number Main
Cause & Quantity
Labor Operation
Number
Labor Hours
Check for DTCs
Reprogram PSCM
Reprogram I/C Module
Check for DTCs
Replace Torque Sensor
Reprogram PSCM
Reprogram I/C Module
Check for DTCs
Replace Steering Column
Reprogram I/C Module
R
J1403A
99
99
5555-14-006A
0
R
J1403B
99
99
ZZCT-32-693
1
R
J1403C
99
99
ZZ2A-32-100B
1
YY767ARX
YY767BRX
YY767CRX
0.4 Hrs.
2.0 Hrs.
2.4 Hrs.
Page 2 of 4
ATTACHMENT I - DEALER SERVICE INFORMATION
Safety Recall 7614E
RENTAL CAR INFORMATION
Mazda will authorize rental and service loaner vehicles on a limited basis. We are requesting
dealer understanding and partnership regarding rental and loaner vehicle utilization. Please make
every effort to utilize alternative transportation solutions in place of rental use. Rental is covered if
customer has no alternative means of transportation.
Rental Car Warranty Claim Information
Please submit rentals on a separate claim problem number as follows:
Rental Agency Vehicle
Warranty Type Code
Symptom Code
Damage Code
Part Number Main Cause
Part Quantity
Labor Operation Code
Labor Hours
Sublet – Rental Car
Sublet Invoice Number
Sublet Type Code
Sublet Amount
Sublet Text
A
99
99
5555-76-14ER
0
MM024XRX
0.0
Dealer Loaner Car Fleet
Vehicle
A
99
99
5555-76-14EL
Number of days loaner car was
used Mazda pays $35.00/day
MM024XRX
0.0
Number from Rental Invoice or
Dealer Purchase Order
Enter “Z9” (other)
Up to $30.00 per day for the
number of days customer had
rental car
Number of days rental car was
supplied to customer
Rental expenses exceeding the two-day limit will require prior DSM Authorization, as outlined in
the Mazda Rental Car Reimbursement Program policy.
Page 3 of 4
ATTACHMENT I - DEALER SERVICE INFORMATION
Safety Recall 7614E
VERIFY THE VEHICLE NEEDS THE RECALL
1. Verify the vehicle is within the following ranges:
Model
2008-2011 Tribute
VIN Range
Build Date Range
4F2CZ****8KM 00009 – 32738
4F2CZ****9KM 00021 – 09538
4F2CY****AKM 00001 – 10051
4F2CY****BKM 00001 – 01281
October 5, 2006 through
September 11, 2010
The asterisk symbol “*” can be any letter or number.
- If the vehicle is within the above ranges, go to step 2.
- If the vehicle is not within the above ranges, return it to inventory or the customer.
2. Perform a Warranty Vehicle Inquiry using your eMDCS System and inspect vehicle for an
Authorized Campaign Label RECALL 7614E attached to the vehicle’s hood or bulkhead.
eMDCS System – Warranty Vehicle Inquiry Results
If eMDCS displays:
Campaign Label is:
Present
RECALL 7614E
RECALL 7614E
CLOSED
RECALL 7614E is
not displayed
Action to perform:
Contact the Warranty Hotline at (877) 7276626, option 3, to update vehicle history
Not present
Proceed to “REPAIR PROCEDURE”.
Present
Return vehicle to inventory or customer.
Not present
Complete a label and apply to vehicle's
hood or bulkhead.
Does not apply
Recall does not apply to this vehicle.
Return vehicle to inventory or customer.
Note: Verify the recall number, as the vehicle may have multiple labels.
REPAIR PROCEDURE
Please refer to Attachment II.
Page 4 of 4
ATTACHMENT II
SAFETY RECALL 7614E
2008-2011 TRIBUTE - ELECTRIC POWER-ASSISTED STEERING (EPAS)
A. VEHICLE INSPECTION PROCEDURE
1. Verify that the vehicle is within one of the following year ranges:
Model
Year
VIN Range
4F2CZ****8KM 00009 – 32738
4F2CZ****9KM 00021 – 09538
Tribute
2008-2011
4F2CY****AKM 00001 – 10051
4F2CY****BKM 00001 – 01281
•
•
Build Date Range
October 5, 2006 through
September 11, 2010
If the vehicle is within one of the above year ranges, proceed to step 2.
If the vehicle is not within one of the above year ranges, return the vehicle to the customer or
inventory.
2. Perform a Warranty Vehicle Inquiry using your eMDCS System and inspect vehicle for a
Campaign Label 7614E attached to the vehicle’s hood or bulkhead. Refer to eMDCS System Warranty Vehicle Inquiry Results table below.
NOTE: Verify Recall number as the vehicle may have multiple Recalls.
eMDCS System - Warranty Vehicle Inquiry Results
If eMDCS displays:
7614E OPEN
7614E CLOSED
7614E is not displayed
Campaign Label is:
Present
Not Present
Present
Not Present
Does not apply
Action to perform:
Contact the Warranty Hotline at (877) 727-6626
to update vehicle history.
Proceed to “C. REPAIR PROCEDURE”.
Return vehicle to inventory or customer.
Proceed to “G. CAMPAIGN LABEL
INSTALLATION”.
Recall does not apply to this vehicle. Return
vehicle to inventory or customer.
1
ATTACHMENT II
SAFETY RECALL 7614E
B. OVERVIEW
In some of the affected vehicles, the power steering system may revert to manual steering mode due
to an Electric Power Steering (EPS) system fault related to the torque sensor. In manual steering
mode there is still a mechanical linkage between the steering wheel and the road wheel, allowing
steering control to be maintained. If this condition should occur, the steering effort may be greater,
especially at low speeds, which may increase the risk of accident.
REPAIR OVERVIEW
Start
DTC’s
B2278,
B1342,
B2277
stored?
Pull DTC’s
from PSCM
No
Ref ash PSCM
and ICM
Verify
repair
Complete
Yes
DTC B2278
only? (torque
sensor)
Replace torque sensor
(new sensors have lube)
Ref ash PSCM and ICM
Yes
No
Replace steering column
assembly (new column
has new sensor)
Ref ash ICM
PSCM = Power Steering Control Module
ICM = Instrument Cluster Control Module
NOTE: Do not replace parts unless the applicable DTS(s) are present.
NOTE: A torque sensor installation video (approximately 5 minutes) has been developed to assist
you with repairs. Viewing the video prior to the repair will give you a better understanding of
the torque sensor installation.
CLICK HERE to view the torque sensor installation video.
2
ATTACHMENT II
SAFETY RECALL 7614E
C. REPAIR PROCEDURE
1. Connect IDS and check for Diagnostic Trouble Codes (DTCs) in the Power Steering Control
Module (PSCM).
IDS Diagnostic Results
Proceed to:
DTC B2278, B1342, or B2277 are NOT
present. Reprogram the PSCM and the
D. MODULE REPROGRAMMING below
Instrument Cluster Module (ICM).
DTC B2278 is present. Replace the torque
F. TORQUE SENSOR REPLACEMENT on Page
sensor, reprogram the PSCM, and the
5.
Instrument Cluster Module (ICM).
DTC codes B1342 or B2277 are present.
E. STEERING COLUMN ASSEMBLY
Replace the steering column and reprogram the
REPLACEMENT on page 4.
Instrument Cluster Module (ICM).
IMPORTANT INFORMATION FOR MODULE PROGRAMMING
NOTE: When programming or reprogramming a module, use the following basic checks to ensure
programming completes without errors.
• Make sure the 12V battery is fully charged before carrying out the programming steps and connect
IDS/scan tool to a power source.
• Inspect Vehicle Communication Module (VCM) and cables for any damage. Make sure scan tool
connections are not interrupted during programming.
• A hardwired internet connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, head lamps, interior lamps,
HVAC system, etc.) and close doors.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,
etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable IDS/scan tool sleep mode, screensaver, hibernation modes.
• Create all sessions Key On Engine Off (KOEO). Starting the vehicle before creating a session will
cause errors within the Programable Module Installation (PMI) process.
D. MODULE REPROGRAMMING
NOTE: Reprogram appropriate vehicle modules before performing diagnostics and clear all
Diagnostic Trouble Codes (DTCs) after programming. For DTCs generated after
reprogramming, follow normal diagnostic service procedures.
1. Reprogram the PSCM and ICM using IDS release 91.02 or higher.
NOTE:
• Follow the IDS on-screen instructions to complete the reprogramming procedure.
• If steering column replacement is necessary, only reflash the ICM. PSCM ref ash is not necessary.
2. Proceed to “G. CAMPAIGN LABEL INSTALLATION” on page 23.
3
ATTACHMENT II
SAFETY RECALL 7614E
Recovering a module when programming has resulted in a blank module: NEVER DELETE
THE ORIGINAL SESSION!
a. Obtain the original IDS that was used when the programming error occurred during Module
Reprogramming (MR) or Programmable Module Installation (PMI).
b. Disconnect the VCM from the data link connector (DLC) and the IDS.
c. Reconnect the VCM to IDS and then connect to the DLC. Once reconnected, the VCM icon
should appear in the corner of the IDS screen. If it does not, troubleshoot the IDS to VCM
connection.
d. Locate the ORIGINAL vehicle session when programming failed. This should be the last session
used in most cases. If not, use the session created on the date that the programming failed.
NOTE: If the original session is not listed in the previous session list, click the ‘’Recycle Bin’’ icon at
the lower right of the previous session screen. This loads any deleted sessions and allows you
to look through them. Double-click the session to restore it.
e. Once the session is loaded, the failed process should resume automatically.
f. If programming does not resume automatically, proceed to the Module Programming menu and
select the previously attempted process, PMI or MR.
g. Follow all on-screen prompts/instructions.
h. Near the end of programming, the IDS prompts you to select certain parameters. It is important to
make a selection for ALL parameters listed. If the correct selection is already highlighted, you must
still choose that selection before clicking the “Tick” mark to complete the conf guration.
i. The last screen on the IDS may list additional steps required to complete the programming
process. Make sure all applicable steps listed on the screen are followed in order.
Instrument Cluster Software P/N
8M6T-14C025-BA
8L8T-14C025-BA
Vehicle
Hybrid models
Non-Hybrid models
Power Steering Control Module Software P/N
AL84-14D003-AE
Vehicle
All models
E. STEERING COLUMN ASSEMBLY REPLACEMENT
1. Replace the steering column assembly. Refer to MS3 online Workshop Manual STEERING
COLUMN REMOVAL/INSTALLATION (section 06-12).
2. Reprogram the ICM. Refer to D. MODULE PROGRAMMING on page 3.
4
ATTACHMENT II
SAFETY RECALL 7614E
F. TORQUE SENSOR REPLACEMENT
NOTE:
• This procedure must take place in a clean environment to ensure no contamination in the wormworm gear interface.
•
For clarity, some illustrations show an orientation different from the actual work perspective.
1. With the vehicle in NEUTRAL, position it on a hoist. For additional information, refer to MS3 online
Workshop Manual (section 00-00).
2. For ease of assembly, turn the steering wheel to the 11:00 o’clock position.
3. Disconnect the 12V battery. For additional information, refer to MS3 online Workshop Manual
(section 01-17).
4. For Hybrid models, depower the high-voltage traction battery. For additional information, refer to
MS3 online Workshop Manual (section 01-30).
5. Remove the steering column opening trim. See Figure 1.
STEERING COLUMN
OPENING TRIM
FIGURE 1
5
ATTACHMENT II
SAFETY RECALL 7614E
6. If vehicle is equipped with instrument panel cutout, use a suitable cutting tool to carefully cut
through the two cutoff lines and discard the instrument panel cutout. See Figure 2.
INSTRUMENT
PANEL CUTOUT
NOTE: Steering column
removed for clarity.
FIGURE 2
7. Remove the four bolts and the steering column opening panel. See Figure 3.
NOTE: Steering column
removed for clarity.
STEERING COLUMN
OPENING PANEL
FIGURE 3
6
ATTACHMENT II
SAFETY RECALL 7614E
8. Pull up and remove the upper column shroud. See Figure 4.
N
UPPER COLUMN
SHROUD
FIGURE 4
9. Remove the three machine screws holding the lower column shroud and remove the lower column
shroud. See Figure 5.
LOWER COLUMN
SHROUD
SC
SCREWS
FIGURE 5
7
ATTACHMENT II
SAFETY RECALL 7614E
10. Disconnect the three connectors on the left side of the column. Remove the two harness pin-type
retainers. See Figure 6.
DISCONNECT
FIGURE 6
11. If equipped, disconnect the Passive Anti-Theft System (PATS) transceiver electrical connector.
Remove the harness pin-type retainer and position the harness aside. See Figure 7.
PATS
CONNECTOR
FIGURE 7
8
ATTACHMENT II
SAFETY RECALL 7614E
12. Remove and discard the two upper column bolts. See Figure 8.
UPPER COLUMN
BOLTS
FIGURE 8
13. Tape the wheel to the Main Function Switch (MFS) to prevent rotation of the clockspring. Pull out
and remove the steering wheel and upper column assembly as a single unit. See Figure 9
TAPE
MAIN FUNCTION
SWITCH
STEERING WHEEL AND
COLUMN ASSEMBLY
FIGURE 9
9
ATTACHMENT II
SAFETY RECALL 7614E
14. Remove the snap ring using Rotor Clip® RP-900 Ratchet and Grip ring pliers or equivalent.
Remove the lower jacket. See Figure 10.
SNAP RING
STEERING ASSIST
ASSEMBLY
LOWER JACKET
FIGURE 10
15. Remove the sensor seal from the steering assist assembly. See Figure 11.
SENSOR
SEAL
FIGURE 11
10
ATTACHMENT II
SAFETY RECALL 7614E
16. Disconnect the torque sensor electrical connector and remove the harness pin-type retainer. See
Figure 12.
HARNESS
PIN-TYPE
H
RETAINER
TORQUE SENSOR
ELECTRICAL
CONNECTOR
FIGURE 12
17. Raise the front of the vehicle high enough to remove the load off the front tires. For additional
information, refer to MS3 online Workshop Manual (section 00-00).
IMPORTANT: Do not use pliers or locking pliers to turn the steering shaft or damage will occur. Two
people are required to properly align the torque sensor.
18. Before removing the old torque sensor assembly, verify the steering shaft key-way is aligned with
the sensor alignment mark. This will ensure that the steering input shaft is in the correct position
for installation of the sensor alignment tool. (If necessary, have an assistant bump the front tires
left or right until the sensor is perfectly aligned.) See Figure 13.
SENSOR ALIGNMENT MARK
(OUTLINED
IN BLACK FOR CLARITY)
(
R
TORQUE SENSOR
ASSEMBLY
STEERING
G SHAFT
KEYWAY
FIGURE 13
11
ATTACHMENT II
SAFETY RECALL 7614E
19. Prying gently from the back, remove the torque sensor assembly. Remove the sensor by gently
pulling up on the sensor wires and using a hooked pick tool to lift the opposite side of the sensor.
See Figure 14.
TOR
TORQUE SENSOR
AS
SS
ASSEMBLY
FIGURE 14
HOOKED
OOKED PICK
TOOL
20. Inspect underside of sensor for damage. In case of breakage or damage, replace the steering
column. For additional information, refer to MS3 online Workshop Manual (section 06-12).
21. Vacuum surface of gear face to remove any remaining contamination. Thoroughly vacuum the
worm-worm gear interface. See Figure 15.
WORM HEAR
INTERFACE
V
VACUUM
FIGURE 15
12
ATTACHMENT II
SAFETY RECALL 7614E
IMPORTANT:
• Up and down movement of the steering gear assembly in the vehicle will cause the steering shaft
to rotate slightly. When you begin the next step, you MUST keep the steering gear assembly
“locked” in the same position. Up and down movement of the steering gear during alignment and
installation process will result in a misaligned torque sensor.
•
The following steps (22 through 28) are CRITICAL for the proper installation of the torque sensor
assembly.
NOTICE: The new torque sensor will come with a locking pin that ensures the steering angle sensor
and the steering torque sensor are “locked” in the proper position. DO NOT remove this pin
until the sensor assembly is completely installed.
NOTE: Do not force tool into place. The tool must feel loose when in proper position.
To see a short video of the torque sensor installation, CLICK HERE.
22. Install the alignment tool. During installation of the tool, the tool key on the alignment tool should
slide easily into the steering shaft key way. If there is any binding, have an assistant bump the
tires slightly to the right or left again until the alignment tool falls into place. See Figure 16.
TOOL
KEY
Y
STEERING SHAFT
KEYWAY
FIGURE 16
13
ATTACHMENT II
SAFETY RECALL 7614E
23. While the alignment tool is in place:
• If properly aligned, the alignment tool should be able to move back and forth (clockwise and
counter-clockwise) slightly.
• If the alignment tool cannot be moved back and forth, the steering shaft is not aligned. Have an
assistant bump the tires slightly until the alignment tool can be moved back and forth slightly.
• If the alignment tool feels stiff, the steering shaft is not aligned. Have an assistant bump the tires
slightly until the alignment tool can be moved back and forth slightly. See Figure 17.
SHOULD BE ABLE TO
ROTATE THE ALIGNMENT
TOOL BACK AND FORTH
L AMOUNT
A SMALL
FIGURE 17
24. After the steering shaft is perfectly aligned with the spline on the alignment tool, remove the
alignment tool and carefully install the sensor with the locking pin still in place. When seating the
sensor assembly, apply gentle but even force on both sides of the sensor (DO NOT REMOVE
THE LOCKING PIN YET). See Figure 18.
TORQUE SENSOR
OR
ASSEMBLY
Y
S
SENSOR
LOCKING
PIN
FIGURE 18
14
ATTACHMENT II
SAFETY RECALL 7614E
25. Ensure the locking pin is not wedged to one side of the sensor viewing window. The optimal
position for the locking pin is centered
ent
in the viewing window. See Figure 19.
LOCKING PIN
CENTERED IN VIEWING
NG
WINDOW
FIGURE 19
26. Fully Seating the Sensor:
NOTICE: DO NOT push the torque sensor past f ush with the gear housing rim or damage to the
sensor will occur.
Use the sensor alignment tool to verify sensor is seated properly. The sensor alignment tool should
be f ush with gear housing rim. See Figure 20.
ALIGNMENT TOOL
FLUSH WITH GEAR
HOUSING RIM
FIGURE 20
15
ATTACHMENT II
SAFETY RECALL 7614E
NOTICE: Do not drop the locking pin into the steering gear housing or damage may occur.
27. While the alignment tool is still in place, remove the locking pin, then remove the alignment tool.
See Figure 21.
SENSOR
LO
OC
LOCKING
PIN
TIP: LOCKING HOLE PIN
STILL VISIBLE INSIDE
E
VIEWING WINDOW
NT
ALIGNMENT
L
TOOL
FIGURE 21
TIP: When the locking pin is removed, the locking pin hole should still be visible inside the sensor
viewing “window”. It shouldn’t move. If the sensor was not properly aligned during installation,
the hole will move out of view when the locking pin is removed.
28. If the locking pin hole is completely visible (Figure 22a) the sensor is installed correctly. If the
locking pin is not completely visible (Figure 22b), remove and discard the torque sensor. Obtain a
new torque sensor and repeat Steps 22 through 28. See Figure 22a and 22b.
LOCKING PIN
HOLE COMPLETELY
WI
VISIBLE IN VIEWING
W
WINDOW
FIGURE 22a
OK
LOCKING PIN
HOLE NOT
COMPLETELY VISIBLE
GW
IN
IN VIEWING
WINDOW
FIGURE 22b
NG
16
ATTACHMENT II
SAFETY RECALL 7614E
29. Connect the torque sensor electrical connector and install the harness push-pin retainer. See
Figure 12.
HARNESS
PIN-TYPE
H
RETAINER
TORQUE SENSOR
ELECTRICAL
CONNECTOR
FIGURE 12
30. Reinstall the sensor seal onto the steering assist assembly. See Figure 11.
SENSOR
SEAL
FIGURE 11
17
ATTACHMENT II
SAFETY RECALL 7614E
31. Install the lower jacket and install the original snap ring bevel side up. See Figure 23.
SNAP RING
LOWER
JACKET
BEVEL SIDE UP
FIGURE 23
32. Ensure snap ring gap is positioned 90 degrees from sensor seal. Measure the gap between snap
ring ears. Gap must be a minimum of 18 - 20mm to ensure snap ring is seated correctly. See
Figure 24.
SNAP RING GAP
18-20MM (3/4 IN)
90 DEGREES
SENSOR
SEAL
FIGURE 24

ATTACHMENT II
SAFETY RECALL 7614E
NOTE: Make sure the wheel is turned to the 11 o’clock position before assembling to the lower
portion. Upper steering column assembly should slide on easily. Significant resistance
means the upper assembly is not properly aligned. As necessary, rotate the upper assembly
for proper alignment. All rotating parts must be properly aligned during assembly. Position
tolerance ± 5 degrees.
33. Install the upper steering column assembly and remove the tape from the steering wheel. Rotate
the upper steering column as necessary to align with block tooth on shaft.
34. Install two (2) new upper column bolts. See Figure 8.
•
Tighten bolts to 28 Nm (21 lb-ft).
UPPER COLUMN
BOLTS
FIGURE 8

ATTACHMENT II
SAFETY RECALL 7614E
35. If equipped, Connect the PATS transceiver electrical connector. Reposition the harness and install
the pin-type retainer. See Figure 7.
PATS
CONNECTOR
FIGURE 7
36. Connect the three connectors on the left side of the column. Install the pin-type retainers. See
Figure 6.
CONNECT
FIGURE 6


ATTACHMENT II
SAFETY RECALL 7614E
37. Install the lower column shroud. Install and tighten the three machine screws. See Figure 5.
LOWER COLUMN
SHROUD
SCRE
SC
SCREWS
FIGURE 5
38. Install the upper column shroud. See Figure 4.
UPPER COLUMN
MN
SHROUD
FIGURE 4


ATTACHMENT II
SAFETY RECALL 7614E
39. Install the four bolts and the steering column opening panel. See Figure 3.
•
Tighten to 8 Nm (71 lb-in).
NOTE: Steering column
removed for clarity.
STEERING COLUMN
OPENING PANEL
FIGURE 3
40. Install the steering column opening trim. See Figure 1.
STEERING COLUMN
OPENING TRIM
FIGURE 1




ATTACHMENT II
SAFETY RECALL 7614E
41. Connect the 12V battery. For additional information, refer to MS3 online Workshop Manual
(section 01-17).
42. Lower the vehicle and start the engine. With the engine running, the steering wheel should stay
centered. If the torque sensor is NOT installed properly (i.e. not centered during installation),
EPAS will move the steering wheel all the way to the right or left. The torque sensor only needs to
be off center a small amount to cause this type of problem. Remember, during normal operation,
the torque sensor only moves a maximum -5 degree to +5 degrees.
43. Perform Steering Wheel Position Sensor Calibration. For additional information, refer to MS3
online Workshop Manual MODULE CONFIGURATION (section 09-40).
44. Proceed to D. MODULE REPROGRAMMING on page 3.
G. CAMPAIGN LABEL INSTALLATION
1. Fill out a blue “Campaign Label” (9999-95-065A06) with Campaign No: “7614E”, your dealer code,
today’s date.
2. Affix the Campaign Label to the hood or bulkhead
as shown:
3. Return the vehicle to the customer.



Attachment III
Safety Recall 7614E
IMPORTANT SAFETY RECALL
2008-2011 Tribute
Electric Power-Assisted Steering - Safety Recall 7614E
NHTSA Campaign No. 14V-282
July 2014
VIN _________________
Dear Mazda Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor
Vehicle Safety Act.
Mazda Motor Corporation has decided that a defect which relates to motor vehicle safety exists in
2008-2011 Tributes.
If you are a recipient of this notice, your vehicle is included in this recall.
What is the problem?
On affected vehicles, an Electric Power-Assisted Steering (EPAS) system fault will result in loss of
power steering assist, and the steering system will default to manual steering mode. An unexpected
loss of power assist during low speed vehicle maneuvers could potentially increase the risk of a crash.
What will Mazda do?
Your Mazda dealer will reprogram the Power Steering Control Module and Instrument Cluster module,
free of charge.
The repair will take less than one-half day to complete; however, it may take longer depending on the
service workload at your Mazda dealership.
What should you do?
Mazda is concerned about your safety. Please contact an authorized Mazda dealer to schedule an
appointment to have this recall completed as soon as possible. You do not need to bring this notice to
the dealer, but it may assist in the check-in process.
Mazda North American Operations
Technical Services Division
1444 McGaw Ave.
Irvine, CA 92614-5570
www.MazdaUSA.com
Page 2
What if you already paid for repairs?
If you have already paid for steering column or torque sensor replacement due to loss of power
steering assist, prior to receiving this notice, you may be eligible for reimbursement of reasonable
repair expenses based on Mazda’s repair standards.
Please complete the enclosed “Reimbursement Application Form”, include the necessary
documentation, and mail it to us in the pre-addressed envelope provided, allowing 6-8 weeks for
processing.
Where is the closest Mazda dealer?
To locate your nearest Mazda dealer, visit our web site and use our “Locate a Dealer” feature at
www.MazdaUSA.com.
Moved or no longer own this vehicle?
If you have moved or no longer own your Mazda vehicle, please complete the enclosed prepaid
Information Change Card as soon as possible. This enables us to update our records and notify the
current owner.
Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of
this notice to the lessee within ten days.
Still have questions?
If you have any questions regarding this campaign, please contact our Customer Experience Center
at (800) 222-5500, option #6.
If Mazda or its dealers do not repair the defect free of charge and within a reasonable amount of time,
you may notify the Administrator of the National Highway Traffic Safety Administration, 1200 New
Jersey Ave., SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-3274236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.
We actively work to improve our products and search for solutions to improve your ownership
experience. Please accept our apologies for any inconvenience this recall may have caused you.
Sincerely,
Mazda North American Operations
Mazda North American Operations
Technical Services Division
1444 McGaw Ave.
Irvine, CA 92614-5570
www.MazdaUSA.com
REIMBURSEMENT PLAN
Requirements for Reimbursement
If you meet all of the following requirements, you are eligible to receive reimbursement under this plan:
1. You own or have owned a 2008-2011 Tribute.
2. You have paid for steering column or torque sensor replacement due to loss of power steering assist, prior to launch
of the recall campaign.
3. You have an original or legible copy of the paid repair order or invoice receipt showing:
 Vehicle model and year, and vehicle identification number (VIN)
 Your name and address at the time of repair
 Description of the concern reported
 Steering column or torque sensor replacement
4. Mail this reimbursement application form with the applicable payment receipts in the enclosed envelope to:
Mazda North American Operations
Attn: Recall Reimbursement Dept
P.O. Box 57085
Irvine, CA 92619-7085
Procedure for Reimbursement Request
If your vehicle has had the steering column or torque sensor replaced due to loss of power steering assist prior to the
launch of the recall campaign, you may apply for reimbursement by doing the following:
1. Complete the Reimbursement Application Form found on the reverse side of this page.
2. Mail the Reimbursement Application Form with a legible copy of the paid repair order and/or invoice using the
enclosed envelope. Include any applicable payment receipts, i.e. credit card receipt, cancelled check, etc.
3. Retain copies of the paid repair order or invoice and this application form for your records.
4. You will be reimbursed for the amount you have paid for steering column or torque sensor replacement due to loss
of power steering assist.
If you wish to correspond with Mazda regarding this reimbursement plan, please write to the above address and refer to
your vehicle identification number (VIN).
Any reimbursement application form that is incomplete, illegible, or sent without the legible copy of the paid repair order
or invoice will be returned for completion. If Mazda has any questions concerning your application for reimbursement,
you may be contacted. Please allow 6-8 weeks for processing.
(SEE REVERSE SIDE FOR APPLICATION FORM)
REIMBURSEMENT APPLICATION FORM
2008-2011 Tribute
Electric Power-Assisted Steering - Safety Recall 7614E
(Please type or print)
Name:
First
Middle
Last
State
Zip Code
Address:
Street Address
City
Home:
Phone Number:
Work:
Vehicle Identification Number (VIN):
(17 digits in length)
Total Amount of Reimbursement Requested:
.
Dollars
Cents
INSTRUCTIONS FOR GENERAL RELEASE DESCRIBED BELOW:



Please read thoroughly
Fill in vehicle identification number
Sign the General Release (below)
General Release
I am submitting to Mazda Motor Corporation (“Mazda”) a claim for reimbursement for steering column or torque sensor
replacement due to loss of power steering assist, performed to date. The vehicle identification number (VIN) is:
VIN:
In exchange for Mazda’s payment of that claim, I hereby release Mazda, its agents, and its related entities from
all claims for such inspection/repair costs. This release shall benefit Mazda and its authorized agent Mazda
North American Operations, its regions/distributors (foreign and domestic), its authorized dealerships, and all
their respective directors, officers, agents, employees, divisions, subsidiaries, and affiliated companies. This
release shall bind my heirs, successors and assigns.
Dated:
Signed:
(SEE REVERSE SIDE FOR REIMBURSEMENT PLAN DETAILS)

Attachment III
Safety Recall 7614E
CSC-10056129-8840
IMPORTANT SAFETY RECALL
2008-2011 Tribute
Electric Power-Assisted Steering - Safety Recall 7614E
NHTSA Campaign No. 14V-282
July 2014
VIN _________________
Dear Mazda Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor
Vehicle Safety Act.
Mazda Motor Corporation has decided that a defect which relates to motor vehicle safety exists in
2008-2011 Tributes.
If you are a recipient of this notice, your vehicle is included in this recall.
What is the problem?
On affected vehicles, an Electric Power-Assisted Steering (EPAS) system fault will result in loss of
power steering assist, and the steering system will default to manual steering mode. An unexpected
loss of power assist during low speed vehicle maneuvers could potentially increase the risk of a crash.
What will Mazda do?
Your Mazda dealer will reprogram the Power Steering Control Module and Instrument Cluster module,
free of charge.
The repair will take less than one-half day to complete; however, it may take longer depending on the
service workload at your Mazda dealership.
What should you do?
Mazda is concerned about your safety. Please contact an authorized Mazda dealer to schedule an
appointment to have this recall completed as soon as possible. You do not need to bring this notice to
the dealer, but it may assist in the check-in process.
Mazda North American Operations
Technical Services Division
1444 McGaw Ave.
Irvine, CA 92614-5570
www.MazdaUSA.com
Page 2
What if you already paid for repairs?
If you have already paid for steering column or torque sensor replacement due to loss of power
steering assist, prior to receiving this notice, you may be eligible for reimbursement of reasonable
repair expenses based on Mazda’s repair standards.
Please complete the enclosed “Reimbursement Application Form”, include the necessary
documentation, and mail it to us in the pre-addressed envelope provided, allowing 6-8 weeks for
processing.
Where is the closest Mazda dealer?
To locate your nearest Mazda dealer, visit our web site and use our “Locate a Dealer” feature at
www.MazdaUSA.com.
Moved or no longer own this vehicle?
If you have moved or no longer own your Mazda vehicle, please complete the enclosed prepaid
Information Change Card as soon as possible. This enables us to update our records and notify the
current owner.
Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of
this notice to the lessee within ten days.
Still have questions?
If you have any questions regarding this campaign, please contact our Customer Experience Center
at (800) 222-5500, option #6.
If Mazda or its dealers do not repair the defect free of charge and within a reasonable amount of time,
you may notify the Administrator of the National Highway Traffic Safety Administration, 1200 New
Jersey Ave., SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-3274236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.
We actively work to improve our products and search for solutions to improve your ownership
experience. Please accept our apologies for any inconvenience this recall may have caused you.
Sincerely,
Mazda North American Operations
Mazda North American Operations
Technical Services Division
1444 McGaw Ave.
Irvine, CA 92614-5570
www.MazdaUSA.com
REIMBURSEMENT PLAN
Requirements for Reimbursement
If you meet all of the following requirements, you are eligible to receive reimbursement under this plan:
1. You own or have owned a 2008-2011 Tribute.
2. You have paid for steering column or torque sensor replacement due to loss of power steering assist, prior to launch
of the recall campaign.
3. You have an original or legible copy of the paid repair order or invoice receipt showing:
 Vehicle model and year, and vehicle identification number (VIN)
 Your name and address at the time of repair
 Description of the concern reported
 Steering column or torque sensor replacement
4. Mail this reimbursement application form with the applicable payment receipts in the enclosed envelope to:
Mazda North American Operations
Attn: Recall Reimbursement Dept
P.O. Box 57085
Irvine, CA 92619-7085
Procedure for Reimbursement Request
If your vehicle has had the steering column or torque sensor replaced due to loss of power steering assist prior to the
launch of the recall campaign, you may apply for reimbursement by doing the following:
1. Complete the Reimbursement Application Form found on the reverse side of this page.
2. Mail the Reimbursement Application Form with a legible copy of the paid repair order and/or invoice using the
enclosed envelope. Include any applicable payment receipts, i.e. credit card receipt, cancelled check, etc.
3. Retain copies of the paid repair order or invoice and this application form for your records.
4. You will be reimbursed for the amount you have paid for steering column or torque sensor replacement due to loss
of power steering assist.
If you wish to correspond with Mazda regarding this reimbursement plan, please write to the above address and refer to
your vehicle identification number (VIN).
Any reimbursement application form that is incomplete, illegible, or sent without the legible copy of the paid repair order
or invoice will be returned for completion. If Mazda has any questions concerning your application for reimbursement,
you may be contacted. Please allow 6-8 weeks for processing.
(SEE REVERSE SIDE FOR APPLICATION FORM)
REIMBURSEMENT APPLICATION FORM
2008-2011 Tribute
Electric Power-Assisted Steering - Safety Recall 7614E
(Please type or print)
Name:
First
Middle
Last
State
Zip Code
Address:
Street Address
City
Home:
Phone Number:
Work:
Vehicle Identification Number (VIN):
(17 digits in length)
.
Total Amount of Reimbursement Requested:
Dollars
Cents
INSTRUCTIONS FOR GENERAL RELEASE DESCRIBED BELOW:



Please read thoroughly
Fill in vehicle identification number
Sign the General Release (below)
General Release
I am submitting to Mazda Motor Corporation (“Mazda”) a claim for reimbursement for steering column or torque sensor
replacement due to loss of power steering assist, performed to date. The vehicle identification number (VIN) is:
VIN:
In exchange for Mazda’s payment of that claim, I hereby release Mazda, its agents, and its related entities from
all claims for such inspection/repair costs. This release shall benefit Mazda and its authorized agent Mazda
North American Operations, its regions/distributors (foreign and domestic), its authorized dealerships, and all
their respective directors, officers, agents, employees, divisions, subsidiaries, and affiliated companies. This
release shall bind my heirs, successors and assigns.
Dated:
Signed:
(SEE REVERSE SIDE FOR REIMBURSEMENT PLAN DETAILS)