SSP 94/95

SB-10056189-7781
July 14, 2014
Attention: Mazda Service and Parts Managers
Subject: Launch of Special Service Programs SSP94 and SSP95
Mazda Motor Corporation has decided to conduct the following Special Service Programs
(SSPs) on certain 2009-2011 Tribute vehicles. Some vehicles are subject to both campaigns.
Special Service Program SSP94:
On certain 2009-2011 Tribute vehicles produced from April 14, 2008 through May 30, 2011
(3.0L) and June 1, 2009 through November 30, 2010 (2.5L), contamination on the internal
motor contacts of the throttle body may result in intermittent electrical connectivity. If this
condition is present, the Malfunction Indicator Lamp or Wrench Lamp will illuminate, and the
vehicle may enter fail-safe mode. In this mode, the engine power and vehicle speed is
reduced, while maintaining full functionality of the power steering, power braking, lighting, and
climate control systems.
To improve vehicle performance should the above problem occur, dealers must reprogram the
Powertrain Control Module (PCM). This SSP will be in effect until July 31, 2015 regardless of
mileage.
Special Service Program SSP95:
Mazda Motor Corporation is extending the warranty coverage for throttle body
replacement on certain 2009-2011 Tribute vehicles produced from April 14, 2008
through May 30, 2011. The warranty for throttle body replacement will be extended to
10 years (120 months) from the original warranty start date or 150,000 miles,
whichever comes first. If a vehicle has already exceeded the time or mileage limits,
this coverage will last through January 31, 2015.
Affected vehicles may develop contamination on the internal motor contacts of the
throttle body, resulting in intermittent electrical connectivity. If this condition is present,
the Malfunction Indicator Lamp (MIL) or Wrench light will illuminate and the vehicle
may enter a fail-safe mode. In this mode, engine power and vehicle speed are
reduced, while full functionality of the power steering, power braking, lighting, and
climate control systems are maintained. If diagnosis identifies the throttle body as the
causal component, dealers are authorized to replace the throttle body under this
warranty extension program. This service must be performed at no charge to the
vehicle owner.
Owners of subject vehicles for the above SSPs will be notified by first class mail the week of
July 14, 2014.
Program information, including production date ranges, VIN ranges, part numbers, warranty
claim processing information and repair procedures, are available on the Mazda Service
Support System (MS3) website and on eMDCS via MXConnect.
For technical assistance, contact the Technical Assistance Hotline at (888) 832-8477, Option 3
for an English speaking Hotline Specialist, option 4 for a Spanish-speaking Hotline Specialist.
For warranty questions, contact the Warranty Hotline at (877) 727-6626 Option 3.
Please make certain that the appropriate personnel in your dealership are aware of these
resources and are familiar with the details of these programs before responding to customer
inquiries.
We apologize for any inconvenience this may cause you and your customers.
Your understanding and support in carrying out these programs are greatly appreciated.
Mazda Technical Services