SC-14232
Service Bulletin Details
Public Details for: SC-14232
Gems/chevrolet/buick: see document search button for owner letter. On some vehicles, the steering wheel would stick in straight ahead position after long distance driving on straight highway due to steering system having an increased fric
- 2014 - 2013 - 2012 - 2011 - 2010 -
Models from 2014
2014 BUICK VERANO |
2014 CHEVROLET CRUZE |
2014 CHEVROLET EQUINOX |
2014 CHEVROLET MALIBU |
2014 CHEVROLET VOLT |
2014 GMC TERRAIN |
Models from 2013
2013 BUICK VERANO |
2013 CHEVROLET CRUZE |
2013 CHEVROLET EQUINOX |
2013 CHEVROLET MALIBU |
2013 CHEVROLET VOLT |
2013 GMC TERRAIN |
Models from 2012
2012 BUICK VERANO |
2012 CHEVROLET CRUZE |
2012 CHEVROLET EQUINOX |
2012 CHEVROLET VOLT |
2012 GMC TERRAIN |
Models from 2010
2010 CHEVROLET EQUINOX |
2010 GMC TERRAIN |
Page 5 CSC-10057078-4929 November 2014 Bulletin No.: 14232 November 2014 Dear General Motors Customer: As the owner of 2012-2014 model year Buick Verano, 2011-2014 MY Chevrolet Cruze or Volt, 2010-2014 model year Chevrolet Equinox or GMC Terrain, or 2013-2014 model year Chevrolet Malibu vehicle, your satisfaction with our product is very important to us. This letter is intended to make you aware that some 2012-2014 model year Buick Verano, 20112014 model year Chevrolet Cruze and Volt, 2010-2014 model year Chevrolet Equinox and GMC Terrain, and 2013-2014 model year Chevrolet Malibu vehicles may have increased friction in the steering system. This could cause the steering wheel to stick in the straight-ahead position after driving long distances on a straight highway. The steering wheel can be turned but it may require increased effort. Do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the condition as described above. What We Have Done: General Motors is providing owners with additional protection for the condition described above. If this condition occurs on your 2012-2014 model year Buick Verano, 2011-2014 MY Chevrolet Cruze or Volt, 2010-2014 model year Chevrolet Equinox or GMC Terrain, or 2013-2014 model year Chevrolet Malibu vehicle within 10 years of the date your vehicle was originally placed in service or 150,000 miles (240,000 km), whichever occurs first, the condition will be repaired for you at no charge. Diagnosis or repair for conditions other than the condition described above is not covered under this special coverage program. What You Should Do: If you believe that your vehicle has the condition described above, repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer. You may want to contact your GM dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time that is convenient for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter with your other important glove box literature for future reference. Reimbursement: If you have paid for repairs for the condition described in this letter, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by November 30, 2015, unless state law specifies a longer reimbursement period. If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below. Page 6 November 2014 Division Number Buick Chevrolet GMC Guam Puerto Rico – English Puerto Rico – Español Virgin Islands GM Medium Duty Truck 1-800-521-7300 1-800-222-1020 1-800-462-8782 65-6267-1752 1-800-496-9992 1-800-496-9993 1-800-496-9994 1-800-862-4389 Bulletin No.: 14232 Text Telephones (TTY) 1-800-832-8425 1-800-833-2438 1-888-889-2438 We are sorry for any inconvenience you may experience; however, we have taken this action in the interest of your continued satisfaction with our products. Alicia S. Boler-Davis Sr. Vice President Global Quality & Customer Experience Enclosure 14232 Page 5 June 2015 Bulletin No.: 14232A November 2014 CSC-10057078-9873 Dear General Motors Customer: As the owner of 2012-2014 model year Buick Verano, 2011-2014 MY Chevrolet Cruze or Volt, 2010-2014 model year Chevrolet Equinox or GMC Terrain, or 2013-2014 model year Chevrolet Malibu vehicle, your satisfaction with our product is very important to us. This letter is intended to make you aware that some 2012-2014 model year Buick Verano, 20112014 model year Chevrolet Cruze and Volt, 2010-2014 model year Chevrolet Equinox and GMC Terrain, and 2013-2014 model year Chevrolet Malibu vehicles may have increased friction in the steering system. This could cause the steering wheel to stick in the straight-ahead position after driving long distances on a straight highway. The steering wheel can be turned but it may require increased effort. Do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the condition as described above. What We Have Done: General Motors is providing owners with additional protection for the condition described above. If this condition occurs on your 2012-2014 model year Buick Verano, 2011-2014 MY Chevrolet Cruze or Volt, 2010-2014 model year Chevrolet Equinox or GMC Terrain, or 2013-2014 model year Chevrolet Malibu vehicle within 10 years of the date your vehicle was originally placed in service or 150,000 miles (240,000 km), whichever occurs first, the condition will be repaired for you at no charge. Diagnosis or repair for conditions other than the condition described above is not covered under this special coverage program. What You Should Do: If you believe that your vehicle has the condition described above, repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer. You may want to contact your GM dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time that is convenient for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter with your other important glove box literature for future reference. Reimbursement: If you have paid for repairs for the condition described in this letter, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by November 30, 2015, unless state law specifies a longer reimbursement period. If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below. Page 6 June 2015 Division Number Buick Chevrolet GMC Guam Puerto Rico English Puerto Rico Español Virgin Islands GM Medium Duty Truck 1-800-521-7300 1-800-222-1020 1-800-462-8782 65-6267-1752 1-800-496-9992 1-800-496-9993 1-800-496-9994 1-800-862-4389 Bulletin No.: 14232A Text Telephones (TTY) 1-800-832-8425 1-800-833-2438 1-888-889-2438 We are sorry for any inconvenience you may experience; however, we have taken this action in the interest of your continued satisfaction with our products. Alicia S. Boler-Davis Sr. Vice President Global Quality & Customer Experience Enclosure 14232 Service Bulletin Bulletin No.: 14232 Date: November 2014 SB-10057078-6999 SPECIAL COVERAGE SUBJECT: Special Coverage Adjustment – Power Steering Stick-Slip MODELS: 2012-2014 Buick Verano 2011-2014 Chevrolet Cruze, Volt 2010-2014 Chevrolet Equinox 2013-2014 Chevrolet Malibu 2010-2014 GMC Terrain Note: The calibration for the Chevrolet Volt will not be available until November 26, 2014. CONDITION Some 2012-2014 model year (MY) Buick Verano, 2011-2014 MY Chevrolet Cruze and Volt, 20102014 MY Chevrolet Equinox and GMC Terrain, and 2013-2014 MY Chevrolet Malibu vehicles may have increased friction in the steering system. This could cause the steering wheel to stick in the straight-ahead position after driving long distances on a straight highway. The steering wheel can be turned but it may require increased effort. SPECIAL COVERAGE ADJUSTMENT This special coverage covers the condition described above for a period of 10 years or 150,000 miles (240,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. Dealers are to 1) replace the steering gear on 2010-2012 model year vehicles; or 2) reprogram the power steering control module on 2013-2014 model year vehicles. The repairs will be made at no charge to the customer. For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after November 19, 2014 are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to November 19, 2004, 2014 must be submitted to the Service Contract provider. VEHICLES INVOLVED All involved vehicles are identified by Vehicle Identification Number on the Applicable Warranties section in GM Global Warranty Management system. Dealership service personnel should always check this site to confirm vehicle involvement prior to beginning any required inspections Copyright 2014 General Motors. All Rights Reserved. Page 2 November 2014 Bulletin No.: 14232 and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content. PART INFORMATION Parts required to complete this special coverage are to be obtained from General Motors Customer Care and Aftersales (GMCC&A). Note: Parts are only required for 2010-2012 model year vehicles. Part Number 20857570 11610938 11571223 22741672 24505057 Description 2010-2012 Equinox, Terrain Steering Gear Steering Gear Mounting Bolt Lower I-Shaft Bolt Gasket, Exh Flex Pipe Gasket, Ctltc Conv Pipe 13423005 13413955 13317308 11546593 11561374 11588723 11609282 2010-2012 Cruze, Verano, Volt Steering Gear (Cruze, Verano) Steering Gear (Volt) Steering Gear Mounting Bolt Steering Gear Mounting Nut Frame Reinforcement Bolt Stab Bar Insulator Clamp Bolt Stab Bar Link Nut Quantity/Vehicle 1 2 1 1 1 1 1 2 2 2 2 4 SERVICE PROCEDURE Note: When performing the reprogram on 2013-2014 vehicles, ensure that the programming description addresses the stick-slip issue. 2010-2012 Vehicles: Replace the Steering Gear. Refer to Steering Gear Replacement in SI. 2013-2014 Vehicles: Reprogram the power steering control module. Refer to Power Steering Control Module Programming and Setup in SI. CUSTOMER REIMBURSEMENT - For US Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer by November 30, 2015, unless otherwise specified by state law. If this is not convenient for the customer, they may mail the completed Customer Reimbursement Request Form and all required documents to the GM Customer Assistance Center. Repairs must have occurred within the 10 years of the date the vehicle was originally placed in service, or 150,000 miles, whichever occurs first. All reasonable and customary costs to correct the condition described in this bulletin should be considered for reimbursement. Any questions or concerns should be reviewed with your GM representative prior to processing the request. When a customer requests reimbursement, they must provide the following: A completed Customer Reimbursement Request Form. This form is mailed to the customer or can be obtained through GM GlobalConnect. Page 3 November 2014 Bulletin No.: 14232 The name and address of the person who paid for the repair. Paid receipt confirming the amount of the repair expense, a description of the repair, and the person or entity performing the repair. IMPORTANT: GM requires dealers to approve or deny a reimbursement request within 30 days of receipt. If a reimbursement request is approved, the dealer should immediately issue a check to the customer and submit an appropriate warranty transaction for the incurred expense. If a reimbursement request is denied, the dealer MUST provide the customer with a clear and concise explanation, in writing, as to why the request was denied. The bottom portion of the Customer Reimbursement Request Form may be used for this purpose. If the denial was due to missing documents, the customer can resubmit the request when the missing documents are obtained, as long as it is still within the allowed reimbursement period. Warranty transactions for customer reimbursement of previously paid repairs are to be submitted as required by GM Global Warranty Management. Additional information can also be found in Warranty Administration Bulletin 11-00-89-004. CUSTOMER REIMBURSEMENT - For Canada and Export Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by November 30, 2015. Repairs must have occurred within the 10 years of the date the vehicle was originally placed in service, or 240,000 kilometers, whichever occurs first. When a customer requests reimbursement, they must provide the following: - Proof of ownership at time of repair. Original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and the person or entity performing the repair. All reasonable and customary costs to correct the condition described in this bulletin should be considered for reimbursement. Any questions or concerns should be reviewed with your GM representative prior to processing the request. COURTESY TRANSPORTATION – For US and Canada The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines. Page 4 November 2014 Bulletin No.: 14232 WARRANTY TRANSACTION INFORMATION Submit a transaction using the table below. All transactions should be submitted as a ZREG transaction type, unless noted otherwise. Note: To avoid having to "H" route the customer reimbursement transaction for approval, it must be submitted prior to the repair transaction. Labor Code 2810625 9900064 7421740 9900065 9900066 9900067 Description Reprogram Power Steering Control Module with SPS (2013-2014 MY) – For use with vehicles still covered under warranty Reprogram Power Steering Control Module with SPS (2013-2014 MY) – for use with vehicles no longer covered under warranty Replace Steering Gear (2010-2012 MY) – For use with vehicles still covered under warranty - Cruze, Verano - Volt - Equinox, Terrain Replace Steering Gear (2010-2012 MY) – For use with vehicles no longer covered under warranty - Cruze, Verano - Volt - Equinox, Terrain Customer Reimbursement Approved Customer Reimbursement Denied - For US dealers only Labor Time 0.3 Net Item N/A 0.3 N/A N/A 2.6 3.3 4.0 N/A 2.6 3.3 4.0 0.2 0.1 * N/A * The amount identified in “Net Item” should represent the dollar amount reimbursed to the customer. CUSTOMER NOTIFICATION General Motors will notify customers of this special coverage on their vehicles (see copy of typical customer letter included with this bulletin - actual divisional letter may vary slightly). GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer/retailer for information on whether your vehicle may benefit from the information. We Support Voluntary Technician Certification Page 5 November 2014 Bulletin No.: 14232 November 2014 Dear General Motors Customer: As the owner of 2012-2014 model year Buick Verano, 2011-2014 MY Chevrolet Cruze or Volt, 2010-2014 model year Chevrolet Equinox or GMC Terrain, or 2013-2014 model year Chevrolet Malibu vehicle, your satisfaction with our product is very important to us. This letter is intended to make you aware that some 2012-2014 model year Buick Verano, 20112014 model year Chevrolet Cruze and Volt, 2010-2014 model year Chevrolet Equinox and GMC Terrain, and 2013-2014 model year Chevrolet Malibu vehicles may have increased friction in the steering system. This could cause the steering wheel to stick in the straight-ahead position after driving long distances on a straight highway. The steering wheel can be turned but it may require increased effort. Do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the condition as described above. What We Have Done: General Motors is providing owners with additional protection for the condition described above. If this condition occurs on your 2012-2014 model year Buick Verano, 2011-2014 MY Chevrolet Cruze or Volt, 2010-2014 model year Chevrolet Equinox or GMC Terrain, or 2013-2014 model year Chevrolet Malibu vehicle within 10 years of the date your vehicle was originally placed in service or 150,000 miles (240,000 km), whichever occurs first, the condition will be repaired for you at no charge. Diagnosis or repair for conditions other than the condition described above is not covered under this special coverage program. What You Should Do: If you believe that your vehicle has the condition described above, repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer. You may want to contact your GM dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time that is convenient for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter with your other important glove box literature for future reference. Reimbursement: If you have paid for repairs for the condition described in this letter, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by November 30, 2015, unless state law specifies a longer reimbursement period. If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below. Page 6 November 2014 Division Number Buick Chevrolet GMC Guam Puerto Rico – English Puerto Rico – Español Virgin Islands GM Medium Duty Truck 1-800-521-7300 1-800-222-1020 1-800-462-8782 65-6267-1752 1-800-496-9992 1-800-496-9993 1-800-496-9994 1-800-862-4389 Bulletin No.: 14232 Text Telephones (TTY) 1-800-832-8425 1-800-833-2438 1-888-889-2438 We are sorry for any inconvenience you may experience; however, we have taken this action in the interest of your continued satisfaction with our products. Alicia S. Boler-Davis Sr. Vice President Global Quality & Customer Experience Enclosure 14232 Bulletin No.: 14232A Date: June 2015 Service Bulletin SB-10057078-9873 SPECIAL COVERAGE SUBJECT: Special Coverage Adjustment Power Steering Stick-Slip MODELS: 2012-2014 Buick Verano 2011-2014 Chevrolet Cruze, Volt 2010-2014 Chevrolet Equinox 2013-2014 Chevrolet Malibu 2010-2014 GMC Terrain Equipped with Electronic Power Steering (NJ0/NJ1) The Warranty Transaction Information section has been revised to clarify the labor times. Please discard all copies of bulletin 14232. CONDITION Some 2012-2014 model year (MY) Buick Verano, 2011-2014 MY Chevrolet Cruze and Volt, 20102014 MY Chevrolet Equinox and GMC Terrain, and 2013-2014 MY Chevrolet Malibu vehicles, equipped with electronic power steering (NJ0/NJ1), may have increased friction in the steering system. This could cause the steering wheel to stick in the straight-ahead position after driving long distances on a straight highway. The steering wheel can be turned but it may require increased effort. SPECIAL COVERAGE ADJUSTMENT This special coverage covers the condition described above for a period of 10 years or 150,000 miles (240,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. Dealers are to 1) replace the steering gear on 2010-2012 model year vehicles; or 2) reprogram the power steering control module on 2013-2014 model year vehicles. The repairs will be made at no charge to the customer. For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after November 19, 2014 are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to November 19, 2014 must be submitted to the Service Contract provider. Copyright 2015 General Motors. All Rights Reserved. Page 2 June 2015 Bulletin No.: 14232A VEHICLES INVOLVED All involved vehicles are identified by Vehicle Identification Number on the Applicable Warranties section in GM Global Warranty Management system. Dealership service personnel should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content. PART INFORMATION Parts required to complete this special coverage are to be obtained from General Motors Customer Care and Aftersales (GMCC&A). Note: Parts are only required for 2010-2012 model year vehicles. Part Number 20857570 11610938 11571223 22741672 24505057 Description 2010-2012 Equinox, Terrain Steering Gear Steering Gear Mounting Bolt Lower I-Shaft Bolt Gasket, Exh Flex Pipe Gasket, Ctltc Conv Pipe 13423005 13413955 13317308 11546593 11561374 11588723 11609282 2010-2012 Cruze, Verano, Volt Steering Gear (Cruze, Verano) Steering Gear (Volt) Steering Gear Mounting Bolt Steering Gear Mounting Nut Frame Reinforcement Bolt Stab Bar Insulator Clamp Bolt Stab Bar Link Nut Quantity/Vehicle 1 2 1 1 1 1 1 2 2 2 2 4 SERVICE PROCEDURE Note: When performing the reprogram on 2013-2014 vehicles, ensure that the programming description addresses the stick-slip issue. 2010-2012 Vehicles: Replace the Steering Gear. Refer to Steering Gear Replacement in SI. 2013-2014 Vehicles: Reprogram the power steering control module. Refer to Power Steering Control Module Programming and Setup in SI. CUSTOMER REIMBURSEMENT - For US Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer by November 30, 2015, unless otherwise specified by state law. If this is not convenient for the customer, they may mail the completed Customer Reimbursement Request Form and all required documents to the GM Customer Assistance Center. Repairs must have occurred within the 10 years of the date the vehicle was originally placed in service, or 150,000 miles, whichever occurs first. All reasonable and customary costs to correct the condition described in this bulletin should be considered for reimbursement. Any questions or concerns should be reviewed with your GM representative prior to processing the request. Page 3 June 2015 Bulletin No.: 14232A When a customer requests reimbursement, they must provide the following: A completed Customer Reimbursement Request Form. This form is mailed to the customer or can be obtained through GM GlobalConnect. The name and address of the person who paid for the repair. Paid receipt confirming the amount of the repair expense, a description of the repair, and the person or entity performing the repair. IMPORTANT: GM requires dealers to approve or deny a reimbursement request within 30 days of receipt. If a reimbursement request is approved, the dealer should immediately issue a check to the customer and submit an appropriate warranty transaction for the incurred expense. If a reimbursement request is denied, the dealer MUST provide the customer with a clear and concise explanation, in writing, as to why the request was denied. The bottom portion of the Customer Reimbursement Request Form may be used for this purpose. If the denial was due to missing documents, the customer can resubmit the request when the missing documents are obtained, as long as it is still within the allowed reimbursement period. Warranty transactions for customer reimbursement of previously paid repairs are to be submitted as required by GM Global Warranty Management. Additional information can also be found in Warranty Administration Bulletin 11-00-89-004. CUSTOMER REIMBURSEMENT - For Canada and Export Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by November 30, 2015. Repairs must have occurred within the 10 years of the date the vehicle was originally placed in service, or 240,000 kilometers, whichever occurs first. When a customer requests reimbursement, they must provide the following: - Proof of ownership at time of repair. Original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and the person or entity performing the repair. All reasonable and customary costs to correct the condition described in this bulletin should be considered for reimbursement. Any questions or concerns should be reviewed with your GM representative prior to processing the request. COURTESY TRANSPORTATION For US and Canada The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines. Page 4 June 2015 Bulletin No.: 14232A WARRANTY TRANSACTION INFORMATION Submit a transaction using the table below. All transactions should be submitted as a ZREG transaction type, unless noted otherwise. Note: To avoid having to "H" route the customer reimbursement transaction for approval, it must be submitted prior to the repair transaction. Labor Code 2810625 9900064 7421740 9900065 9900066 9900067 Description Reprogram Power Steering Control Module with SPS (2013-2014 MY) For use with vehicles still covered under warranty Reprogram Power Steering Control Module with SPS (2013-2014 MY) for use with vehicles no longer covered under warranty Replace Steering Gear (2010-2012 MY) For use with vehicles still covered under warranty Replace Steering Gear (2010-2012 MY) (inc. alignment) For use with vehicles no longer covered under warranty - Cruze, Verano - Volt - Equinox, Terrain Customer Reimbursement Approved Customer Reimbursement Denied - For US dealers only * Labor Time 0.3 Net Item N/A 0.3 N/A Use Published Labor Operation Time N/A N/A 2.6 3.3 4.0 0.2 0.1 * N/A represent the dollar amount reimbursed to the customer. CUSTOMER NOTIFICATION General Motors will notify customers of this special coverage on their vehicles (see copy of typical customer letter included with this bulletin - actual divisional letter may vary slightly). GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer/retailer for information on whether your vehicle may benefit from the information. We Support Voluntary Technician Certification Page 5 June 2015 Bulletin No.: 14232A November 2014 Dear General Motors Customer: As the owner of 2012-2014 model year Buick Verano, 2011-2014 MY Chevrolet Cruze or Volt, 2010-2014 model year Chevrolet Equinox or GMC Terrain, or 2013-2014 model year Chevrolet Malibu vehicle, your satisfaction with our product is very important to us. This letter is intended to make you aware that some 2012-2014 model year Buick Verano, 20112014 model year Chevrolet Cruze and Volt, 2010-2014 model year Chevrolet Equinox and GMC Terrain, and 2013-2014 model year Chevrolet Malibu vehicles may have increased friction in the steering system. This could cause the steering wheel to stick in the straight-ahead position after driving long distances on a straight highway. The steering wheel can be turned but it may require increased effort. Do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the condition as described above. What We Have Done: General Motors is providing owners with additional protection for the condition described above. If this condition occurs on your 2012-2014 model year Buick Verano, 2011-2014 MY Chevrolet Cruze or Volt, 2010-2014 model year Chevrolet Equinox or GMC Terrain, or 2013-2014 model year Chevrolet Malibu vehicle within 10 years of the date your vehicle was originally placed in service or 150,000 miles (240,000 km), whichever occurs first, the condition will be repaired for you at no charge. Diagnosis or repair for conditions other than the condition described above is not covered under this special coverage program. What You Should Do: If you believe that your vehicle has the condition described above, repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer. You may want to contact your GM dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time that is convenient for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter with your other important glove box literature for future reference. Reimbursement: If you have paid for repairs for the condition described in this letter, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by November 30, 2015, unless state law specifies a longer reimbursement period. If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below. Page 6 June 2015 Division Number Buick Chevrolet GMC Guam Puerto Rico English Puerto Rico Español Virgin Islands GM Medium Duty Truck 1-800-521-7300 1-800-222-1020 1-800-462-8782 65-6267-1752 1-800-496-9992 1-800-496-9993 1-800-496-9994 1-800-862-4389 Bulletin No.: 14232A Text Telephones (TTY) 1-800-832-8425 1-800-833-2438 1-888-889-2438 We are sorry for any inconvenience you may experience; however, we have taken this action in the interest of your continued satisfaction with our products. Alicia S. Boler-Davis Sr. Vice President Global Quality & Customer Experience Enclosure 14232