SA-01A6

Service Action – USA Only
Code: 01A6
SB-10058668-1522
Subject
Release Date
Affected Vehicles
Vehicle Safety Certification Label
July 01, 2015
U.S.A.:
2015 MY e-Golf
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.

Campaign status must show “open.”

If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.
Problem Description
During production, vehicle loading information was not printed onto the vehicle safety
certification label for the affected vehicles.
Corrective Action
Install an overlay containing the correct information onto the existing vehicle safety certification
label.
Parts Information
A supply of overlay labels will be sent to dealers with affected inventory prior to launch.
Additional labels can be ordered through the Compliance Label Ordering Portal on vwhub.com.
Please have the VIN(s) you are ordering for available when you place your order.
Dealers should ensure that, as necessary, an order for the correct label is placed once this
repair is scheduled for each customer. This will help ensure that correct label is on hand at
the dealership when the customer’s vehicle is presented for service, and help avoid the need
for the customer to return at a later date to have the label installed.
Code Visibility
On or about July 01, 2015, affected vehicles will be listed on the Inventory Vehicle Open
Campaign Action report under My Dealership Reports (found on www.vwhub.com & OMD
Web/VIM). A list will not be posted for dealers who do not have any affected vehicles.
On or about July 01, 2015, this campaign code will show open on affected vehicles in Elsa.
On or about July 01, 2015, affected vehicles will be identified with this campaign code in the
VIN Lookup tool at www.vw.com.
Owner Notification
Owner notification will take place on or about July 01, 2015. An owner letter example is included
in this bulletin for your reference.
Campaign Expiration
Date
This campaign expires on December 31, 2020. Repairs must be performed on or before this
date to be eligible for payment. Keep this expiration date in mind when scheduling customers
for this action. If a customer wishes to have this service performed after the expiration date,
your dealerships normal parts and labor cost associated with this repair will apply.
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2015 Volkswagen Group of America, Inc. All Rights Reserved.
July 2015
01A6/Z9 Page 1 of 5
Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
Service Number
Damage Code
Parts Vendor Code
Claim Type
01A6 (Number zero, not letter O)
0099
WWO
Sold vehicle: 7 10
Unsold vehicle: 7 90
Vehicle Wash/Loaner
Criteria I.D.
Do not claim wash/loaner under this action
01
Install Vehicle Safety Certification Label Overlay
Labor operation:
0105 23 99
10 T.U.
OUTSIDE MATERIAL
Quantity
1
Part Number
Description
Amount
7D000US01A6
Vehicle Safety
Certification Overlay
9.45
Note: Use capital letters when entering part number on claim.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2015 Volkswagen Group of America, Inc.. All Rights Reserved.
July 2015
01A6/Z9 Page 2 of 5
Customer Letter Example (USA)




This notice applies to your vehicle: 
Subject:
Service Action 01A6 – Vehicle Safety Certification Label
2015 Model Year Volkswagen e-Golf
Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to customer satisfaction, we are informing you of our decision to
conduct a service action on certain 2015 model year Volkswagen e-Golf vehicles. Our records show that you are
the owner of a vehicle affected by this action.
What is the issue?
During production, vehicle loading information was not printed onto the vehicle safety
certification label.
What will we do?
Your authorized Volkswagen dealer will install an overlay containing the correct
information onto the existing vehicle safety certification label. This work will take less than
an hour to complete and will be performed for you free of charge.
What should you do?
In order to limit any possible inconvenience, please contact your authorized
Volkswagen dealer as soon as possible to schedule this service. Please keep in mind
that your dealer may need additional time for the preparation of the repair, as well as
to accommodate their daily workshop schedule.
This service action will be available for you free of charge only until December 31,
2020. If you wish to have this service performed after that date, your dealer’s normal
parts and labor cost associated with this repair will apply.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you
further?
If your authorized Volkswagen dealer fails or is unable to complete this work free of
charge within a reasonable time, please call or write to:
Volkswagen of America, Inc.,
Attn: Customer CARE (01A6)
3800 Hamlin Road, Auburn Hills, MI 48326
1-800-893-5298
www.vw.com
Checking your vehicle
for open Recalls and
Service Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service
campaign, please click on the Look Up Recalls link at www.vw.com and enter your
Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool.
As always, if you have any questions or if you need additional assistance, please
contact Customer CARE or your authorized Volkswagen dealer.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations. Thank you for driving a Volkswagen!
Sincerely,
Volkswagen Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2015 Volkswagen Group of America, Inc.. All Rights Reserved.
July 2015
01A6/Z9 Page 3 of 5
Campaign Work Procedure
_______________________
Required Parts
Quantity
Part Number
Part Description
1
7D000US01A6
Vehicle Safety Certification Label Overlay
Work Procedure
TIP
If Campaign Completion label is present,
no further work is required.
Section A – Check for Previous Repair
•
Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen
TIP
On the date of repair, print this screen and keep
a copy with the repair order.
•
Ensure that the Status is “Open”

•
Note the Applicable Criteria ID
 for use in determining the
correct work to be done and corresponding
parts associated
Proceed to Section B
Section B – Vehicle Safety Certification Overlay
Label Installation
•
Open the front driver side door.
•
Locate the Vehicle Safety Certification
Label on the lower driver side B pillar .
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2015 Volkswagen Group of America, Inc.. All Rights Reserved.
July 2015
01A6/Z9 Page 4 of 5
•
Clean the Vehicle Safety Certification Label
and surrounding area as necessary to
remove any dirt or debris.
•
Remove the backing paper from the label
overlay, align the load values of the label
as shown , and apply the label
overlay to the vehicle.
NOTE
•
The label overlay MUST NOT contact
the Vehicle Safety Certification Label
until the load values are properly
aligned.
•
The label overlay is cut into two halves.
It is only necessary to apply the section
of the label overlay that contains the
corrected load values.
Proceed to Section C– Campaign Completion
Label
Section C - Install Campaign Completion Label
•
Open the hood.
Fill out and affix Campaign Completion label, part
number CAMP 010 000, next to the vehicle
emission control information label
TIP
Ensure Campaign Completion label does not
cover any existing label(s).
•
Close the hood.
ALL WORK IS COMPLETE
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2015 Volkswagen Group of America, Inc.. All Rights Reserved.
July 2015
01A6/Z9 Page 5 of 5