SB-23-032-15

SB-10058732-9868
NUMBER:
GROUP:
DATE:
23-032-15
Body
August 21, 2015
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system,
or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.
THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE
TRANSMITTAL (RRT) 15-087. ALL APPLICABLE SOLD AND UN-SOLD RRT VIN's
HAVE BEEN LOADED. TO VERIFY THAT THIS RRT SERVICE ACTION IS
APPLICABLE TO THE VEHICLE, USE VIP OR PERFORM A VIN SEARCH IN
TECHCONNECT. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF
WARRANTY.
SUBJECT:
Front Door Latch Striker Dragging And/Or High Door Closing Effort
OVERVIEW:
This bulletin involves adjusting the front door latch striker.
MODELS:
2015
(RT)
Chrysler Town And Country
Dodge Caravan
Ram C/V Tradesman
NOTE: This bulletin applies to vehicles within the following markets/countries:
NAFTA, LATAM, EMEA, APAC
NOTE: This bulletin applies to vehicles built on or after September 30, 2014 (MDH
0930XX) and on or before February 01, 2015 (MDH 0201XX).
SYMPTOM/CONDITION:
The customer may describe one or both front door latches dragging on the door strikers
and/or higher than expected door closing effort.
DIAGNOSIS:
If a customer’s VIN is listed in VIP or your RRT VIN list, perform the repair. For all other
customers that describe the symptom/condition listed above or if the technician finds the
condition during Pre Delivery Inspection (PDI), perform the Repair Procedure.
23-032-15
-2-
REPAIR PROCEDURE:
1. Open and close both right and left front doors while feeling for the door latch dragging
on the door striker.
2. Is the door latch dragging on the door striker?
a. YES>>> Continue with the Repair Procedure Step #3.
b. NO>>> This bulletin has been completed, use LOP (23-41-04-97) to close the
active RRT.
3. Using a grease pencil or equivalent, mark the installed position of the door latch striker
(3) in relationship to the B-pillar (1) (Fig. 1).
4. Loosen the two screws (4) that secure the latch striker (3) to the B-pillar (1) (Fig. 1).
NOTE: The striker is a deformable attachment design, a dead blow hammer may be
required for striker position adjustment.
5. Adjust the latch striker (3) to the center of the latch. Tighten the screws (4) to 28 N·m
(21 ft. lbs.) (Fig. 1).
6. Verify proper door fit and operation. Refer to the gap and flush specifications available
in DealerCONNECT> TechCONNECT under: Service Info> 23 - Body> Body
Structure> Gap and Flush> Specifications.
Fig. 1 Front Door Latch Striker
1 - B-Pillar
2 - Shims
3 - Striker
4 - Screws
-3-
23-032-15
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
Labor Operation
No:
Description
Skill Category
Amount
23-41-04-97
Inspect Left and Right Front Door
Closing Effort
(0 - Introduction)
6 - Electrical
and Body
Systems
0.0 Hrs.
23-41-04-98
Inspect and Adjust One Front Door
Striker and Verify Gap Flushness
(0 - Introduction)
6 - Electrical
and Body
Systems
0.2 Hrs.
23-41-04-99
Inspect and Adjust Both Front Door
Strikers and Verify Gap Flushness
(0 - Introduction)
6 - Electrical
and Body
Systems
0.3 Hrs.
FAILURE CODE:
ZZ
Service Action