2013010007

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MERCEDES-BENZ USA, LlC
Mercedes-Benz
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! TO•.. Mercedes~Benz···oeaier Pri nClpaiS;·General ·-··rFROM:ThomasBrunne·r~·oe.partmentManagei,-·-~-\
! Managers, Sales Managers, Service Managers,
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13010007 -
! Model 197. Model Year 2011 - 2012.
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! Vehicle Compliance and Analysis, Engineering
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I DATE•
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February 15, 2013
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IMPORTANT SERVICE CAMPAIGN INFORMATION
This Service Campaign is being launched today and the 877 affected vehicles will be flagged in VMI.
Background
This Service Campaign has been initiated because Daimler AG (DAG), the manufacturer of Mercedes-Benz
vehicles, has determined that the bolts for fastening the rear diffusor may not be to specifications. An
authorized Mercedes-Benz dealer will replace the rear diffusor bolts at the next workshop service.
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Dealer may order parts as required. Rear diffusor bolt replacement rate is 100%.
Owner Notification - As this is a voluntary customer care initiative, no customer letter will be mailed.
A copy of the campaign bulletin is attached, and may also be found on StarTeklnfo.
When scheduling customers for an appointment please ensure that you are aware of any open campaigns in
VMI so that the customer is advised about the time necessary to complete all campaigns.
Note: VMI must always be checked before performing campaigns to verify that the campaign is required on a
specific vehicle.
Dealers may also identify vehicles subject to a campaign through NetStar by selecting "Campaign" under the
Controlling tab. Only vehicles that have been retailed by the respective dealer will be displayed within this
program.
While we regret any inconvenience this may cause, Mercedes-Benz USA, LLC is determined to maintain a high
level of vehicle quality and customer satisfaction.
Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR_MERCedes
( 1-800-367-6372).
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Mercedes-Benz - are registered trademarks of Daimler, Stuttgart, Germany
Campaign No. 2013010007, February 2013
TO:
ALL MERCEDES-BENZ CENTERS
SUBJECT:
Model Year Model 197, Model Years 2011 - 2012
Replace Rear Diffusor Bolts
This Service Campaign has been initiated because Daimler AG (DAG), the manufacturer of MercedesBenz vehicles, has determined that the bolts for fastening the rear diffusor may not be to specifications.
An authorized Mercedes-Benz dealer will replace the rear diffusor bolts at the next workshop service
Prior to performing this Service Campaign:
• Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously
repaired.
• Please review the entire Service Campaign bulletin and follow the repair procedure exactly as
described.
Approximately 877 vehicles are affected.
Order No. P-SC-2013010007
This bulletin has been created and maintained in accordance with MBUSA-SLP S4230H001, Document and Data
Control, and MBUSA-SLP S424HH001, Control of Quality Records.
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Procedure
1. Replace 1O bolts (arrows, Figure 1) securing rear diffusor (A) to vehicle.
Installation note:
Torque bolts to 3 Nm.
2. Apply preservation wax to bolt heads (circled, Figure 1).
Primary Parts Information
Qty.
Part Name
10
Part Number
Hexalobular bolt
Estimated Replacement
Rate
100%
N 000 000 00 76 47
1
Preservation wax >
A 000 986 42 70 1O
'1Preservation wax - sufficient for 100 vehicles, submit as Local Purchase - AWX00024, Qty 1, handling is included.
1L
Warranty Information
Operation:
Replace rear diffusor bolts (02-5884)
Dama eCode
88910427
0 eration Number
02-5884
Note
Operation code times are subject to change
P-SC-2013010007
Labor Time hrs.
0.3