2013090002

@ Mercedes-Benz
MERCEOES·BENZ USA. LLC
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Mercedes-Benz Dealer Principals, General
Managers, Sales Managers, Service Managers,
TO:
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Thomas Brunner, Department Manager,
Vehicle Compliance and Analysis, Engineering
Services
FROM:
RE: Service Campaign 2013090002 -
Models 166, X166, 212, 221, MY 2013
Updat13 -~n-~ille _Co_nt_rol Module Software
DATE:
November 5, 2013
IMPORTANT SERVICE CAMPAIGN INFORMATION
This Service Campaign is being launched today and the 11,715 affected vehicles will be flagged in
VMI.
Parts- No Parts are required. Software update rate is 100%. Use DAS/Xentry 09/10-13 with add-on 3170 or
higher.
Owner Notification - As this is a voluntary customer care initiative, no customer letter will be mailed.
Background -
This Service Campaign has been initiated because Daimler AG (DAG), the manufacturer of Mercedes-Benz vehicles,
has determined that the engine control module software does not correspond to current production configuration.
An authorized Mercedes-Benz dealer will update the engine control module software at the next workshop visit.
A copy of the campaign bulletin is attached, and may also be found on StarTeklnfo.
When scheduling customers for an appointment please ensure that you are aware of any open campaigns in
YMI so that the customer is advised about the time necessary to complete all campaigns.
Note: VMI must always be checked before performing campaigns to verify that the campaign is required on a
specific vehicle.
Dealers may also identify vehicles subject to a campaign through NetStar by selecting "Campaign" under the
Controlling tab. Only vehicles that have been retailed by the respective dealer will be displayed within this
program.
While we regret any inconvenience this may cause, Mercedes-Benz USA, LLC is determined to maintain a high
level of vehicle quality and customer satisfaction.
Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR_MERCedes
(1-800-367-6372).
@ Meroedes-Benz - are registered trademarks of Daimler, Stuttgart, Germany
Campaign No. 2013090002, November 2013
TO:
ALL MERCEDES-BENZ CENTERS
SUBJECT:
Models 166, X166, 212, 221, Model Year 2013
Update Engine Control Module Software
This Service Campaign has been initiated because Daimler AG (DAG), the manufacturer of MercedesBenz vehicles, has determined that the engine control module software does not correspond to current
production configuration. An authorized Mercedes-Benz dealer will update the engine control module
software at the next workshop visit.
Prior to performing this Service Campaign:
•
Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously
repaired.
•
Please review the entire Service Campaign bulletin and follow the repair procedure exactly as
described.
Approximately 11,715 vehicles are affected.
Order No. S-SC- 2013090002
This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data
Control, and MBUSA-SLP S424HH001, Control of Quality Records.
•
2
Procedure
Note:
•
Use DAS/Xentry 09/10-13 with add-on 3170 or higher.
•
Follow the steps exactly as described in DAS/Xentry.
•
Connect battery charger (battery voltage >12.5V).
•
Ensure all electrical consumers are switched-off.
•
In the event of software/SCN update issues, contact Star Diagnosis User Help Desk. Please refer to the
"pre-call" check list before contacting UHD.
•
Refer to Star Diagnosis System (SDS) Best Practices Guide.
1.
Update engine control unit software:
Control units I Drive I CDI control unit I Control unit adaptations I Control unit programming.
2.
Follow on-screen instructions.
Note:
Please verify CDI software number change after performing the software update.
Warranty Information
Operation: Connect/disconnect battery charger (02-5058)
Star Diagnosis System (SDS), Connect/disconnect (02-4762)
Update engine control module software (with DAS connected) (02-8241)
uamage Code
54 955 38 8
Operation Number
02-5058
02-4762
02-8241
Note
Operation Number labor times are subject to change.
S-SC- 2013090002
Labor Time (hrs.}
0.1
0.1
0.1