2013090007

MERCEOES·SENZ USA. llC
Mercedes-Benz
update
Mercedes-Benz Dealer Principals, General
Managers, Sales Managers, Service Managers,
TO:
...P..~.r.!?."'~~-~.!=l.g~r.~. .. . ·--···--·· . -········· ···-··· ... "'····· . ..
RE: Service Campaign 2013090007 1 Replace B-Pillar Certification Label. Model
I.
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FROM: Thomas Brunner, Department Manager,
Vehicle Compliance and Analysis, Engineering
.. . §er.x.ig~?. .. . . . . . . . . . . . . . . . . . . . . . . . ... . . ........... . . . . . ..
DATE:
January 10, 2014
IMPORTANT SERVICE CAMPAIGN INFORMATION
This Service Campaign is being launched today and the 3,013 affected vehicles will be flagged in VMI.
Owner Notification - As this is a voluntary customer care initiative, no customer letter will be mailed.
Parts - Special ordering procedure for Certification Label:
Certification labels are individually VIN-coded and must exactly match the VIN of the affected vehicle. Dealers are to
fill out an SP Comm Block 5 & Order Upgrade Request Form found on the PAC Website (PAC Website > Special
Procurement > SP Comm Block 5 & Order Upgrade Request Form).
Background
This Service Campaign has been initiated because Daimler AG (DAG), manufacturer of Mercedes-Benz vehicles, has
determined that the B-Pillar Certification Label may contain incorrect wheel and tire information. An authorized
dealer will replace the B-Pillar Certification Label at the next workshop visit.
A copy of the campaign bulletin is attached, and may also be found on StarT eklnfo.
When scheduling customers for an appointment please ensure that you are aware of any open campaigns in
VM I so that the customer is advised about the time necessary to complete all campaigns.
Note: VMI must always be checked before performing campaigns to verify that the campaign is required on a
specific vehicle.
Dealers may also identify vehicles subject to a campaign through NetStar by selecting "Campaign" under the
Controlling tab. Only vehicles that have been retailed by the respective dealer will be displayed within this
program.
While we regret any inconvenience this may cause, Mercedes-Benz USA, LLC is determined to maintain a high
level of vehicle quality and customer satisfaction.
Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR_MERCedes
( 1-800-367-6372).
@
Mercedes-Benz - are registered trademarks of Daimler, Stuttgart, Germany
Campaign No. 2013090007, January 2014
TO:
ALL MERCEDES-BENZ CENTERS
SUBJECT:
Model X204, Model Year 2013
Replace B-Pillar Certification Label (VECI)
This Service Campaign has been initiated because Daimler AG (DAG), manufacturer of Mercedes-Benz
vehicles, has determined that the B-Pillar Certification Label may contain incorrect wheel and tire
information. An authorized dealer will replace the B-Pillar Certification Label at the next workshop visit.
Prior to performing this Service Campaign:
•
Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously
repaired.
•
Please review the entire Service Campaign bulletin and follow the repair procedure exactly as
described.
Approximately 3,013 vehicles are affected.
Order No. P-SC-2013090007
This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data
Control, and MBUSA-SLP S424HH001, Control of Quality Records.
2
Procedure
Figure 1
1.
1~r 1ett front door.
Remove B-Pillar certification label (arrow, Figure 1) from B-pillar.
2.
3.
4.
Clean contact surface to remove old adhesive prior to installing the new label.
~Affix new B-Pillar certification label (arrow) to same location on B-pillar.
Primary Parts Information
Qty.
Part Name
Part Number
Estimated Replacement
Rate
1
A204 817 7820
100%
Certification label
Note:
Special ordering procedure for Certification Label:
Certification labels are individually VIN-coded and must exactly match the VIN of the affected vehicle.
Dealers are to fill out an SP Comm Block 5 & Order Upgrade Request Form found on the PAC Website
(PAC Website > Special Procurement> SP Comm Block 5 & Order Upgrade Request Form). Our
Special Procurement team will ensure that the order request is processed. ,
P-SC-2013090007
3
[!]Note:
•
Please be aware that only the part number(s) referenced in the Campaign Bulletin is/are
approved for use to repair the vehicle. Repairs performed using any other part(s) will not
have been performed in accordance with the campaign. Accordingly, warranty claims
submitted with reference to an improper part number(s) will be denied.
•
The following allowable labor operation should be used when submitting a warranty claim
for this repair:
Warranty Information
Operation: Replace B-pillar certification label (02-8281)
0 eration Number
02-8281
Note
Operation Number labor times are subject to change.
P-SC-2013090007
Labor Time hrs.
0.1