14-01-001

01/31/2014
01/02/2014
Hyundai Dealership General Managers, Sales Managers,
Service Managers, Parts Managers, and Warranty
Administrators
FROM:
Hyundai Motor America
DATE:
January 2, 2014
2007 - 2008 Entourage (EP) Front
SUBJECT:
Recall Campaign 115
TSB# 14-01-001
Lower Arm Corrosion Treatment
//ALL
TO:
Hyundai Motor America is conducting a Safety Recall for
inspection and corrosion treatment or replacement of the
vehicle's front lower arm, on certain 2007-2008 model year
Entourage (EP) vehicles.
This recall campaign provides a procedure for the inspection
and corrosion treatment or replacement of the front lower arms.
In order to identify only those vehicles affected by Recall
Campaign 115, it will be necessary to access Hyundai Motor
America's "Warranty Vehicle Information" screen via WEBDCS before
starting the repair. The "Warranty Vehicle Information" screen
will identify affected vehicles with an open recall Campaign 115.
Technical Service Bulletin #14-01-001 will be posted on Hyundai's
Website on January 2, 2014.
Beginning December 27, 2013, all Hyundai dealers in the
applicable Salt Belt States will be receiving a supply of the
following material: Two Lower Arm Thickness Gauge for use in
performing this campaign.
Customer notification letters were mailed on January 3, 2014.
Hyundai Motor America would like to remind dealers there are
circumstances under which vehicles not currently or never
registered in "salt-belt" states may be eligible for this recall
campaign repair. These circumstances include:
1. Vehicles that have relocated into a "salt-belt" area and/or
vehicles registered in a "non-salt belt" state and driven in
a "salt-belt" area.
If it is determined that an owner of a
vehicle within the affected VIN production date range
relocates or has operated their vehicle in a "salt-belt"
area, the dealer should perform the recall procedure.
The
dealer should perform this procedure at no cost to the
customer. The dealer's District Parts and Service Manager
should be contacted prior to repair and submission of
Warranty Claim.
2. Vehicles in "non-salt belt" states that exhibit corrosion
damage to the front lower arms. In the event that a vehicle
in a ''non-salt belt" state exhibits corrosion damage to the
front lower arms or the vehicle's owner requests the
procedure be performed on their vehicle, the dealer should
perform the recall procedure. This applies to both "saltbelt" and ''non-salt belt" state dealers. The dealer should
perform this procedure at no cost to the customer. The
dealer's District Parts and Service Manager should be
contacted prior to repair and submission of Warranty Claim.
NOTE: If the owner of a vehicle within the affected VIN
production date range requests an inspection of their
vehicle to check for corrosion damage, the inspection should
be performed at no charge to the customer.
It is IMPORTANT TO SUBMIT A CAMPAIGN CLAIM FOR EACH VEHICLE
SERVICED so your dealership can be compensated for your work and
Hyundai can maintain accurate records of campaign completions.
LEGAL LIABILITY NOTICE: You are required to keep confidential
any and all information and documents provided to you by Hyundai
Motor America in the conduct of carrying out work for this recall
campaign. Hyundai Motor America dealers may use owner
information provided for the campaign only for the purpose of
conducting and performing this recall campaign, and for no other
purpose.
Hyundai appreciates your cooperation and support. Questions may
be directed to your District Parts and Service Manager or
Warranty HELPREP line at 1-877-446-2922.
HYUNDAI MOTOR AMERICA