CIA-130501

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MERCEDES-BENZ USA. LLC
Mercedes-Benz
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update
Mercedes-Benz Dealer Principals, General
Managers, Sales Managers, Service Managers,
Parts Managers
Thomas Brunner, Department Manager; Vehicle
Compliance and Analysis, Engineering Services,
To,
FRoM,
Customer One Action 13 05 O 1: MY 2013
GLK 250 (X204) with AMG Styling Package
321
DATE:
RE:
May 30, 2013
IMPORTANT CUSTOMER ONE ACTION INFORMATION
This Customer One Action is being launched today and the 182 affected vehicles will be flagged in VMI.
Retail Hold - Vehicles may only be retailed once all aspects of the Customer One Action have been performed.
Owner Notification - It is imperative that the vehicles subject to this Customer One Action get to the dealer quickly.
MBUSA requests dealers contact their retail customers as a measure to increase customer relationship building. This
enables the dealer to build a relationship with the customer pro-actively and not reactively after the customer has
had a flat tire. We encourage dealers to invite these customers (by phone or mail) to have the repair performed.
~-
Dealer may order parts as required for vehicles in inventory and prior retails. Do not order more than
required. Parts are in limited supply.
Warranty - The damage code for this Customer One Action will not be available until early next week. Please perform the
repair and submit warranty claim when damage code is made available.
Monroney Labels - Replacement Monroney labels (Dealer inventory ONLY) will arrive at your dealer by Thursday, May 30. No
replacement Monroney labels are to be provided to previously retailed vehicles.
Action Details MBUSA has initiated this Customer One Action because it has been determined that run flat tires were not installed on the
affected vehicles. Due to the limited availability of run flat tires from the supplier, an authorized Mercedes-Benz dealer will
install a Tirefit kit, an operator's manual supplement and a new Monroney label reflecting the installation of standard tires on all
dealer inventory prior to retail sale to correct this condition. Customers with vehicles affected by this Customer 1 Action,
retailed prior to this date, are to be contacted and a Tirefit kit, and an operator's manual supplement installed. The customer
will be reimbursed by the dealer for the difference in tire costs which may be claimed by the action.
A copy of the campaign bulletin is attached, and may also be found on StarTeklnfo.
When scheduling customers for an appointment please ensure that you are aware of any open campaigns in VMI so that
the customer is advised about the time necessary to complete all campaigns.
Note: VMI must always be checked before performing campaigns to verify that the campaign is required on a specific
vehicle.
Dealers may also identify vehicles subject to a campaign through NetStar by selecting "Campaign" under the Controlling
tab. Only vehicles that have been retailed by the respective dealer will be displayed within this program.
While we regret any inconvenience this may cause, Mercedes-Benz USA, LLC is determined to maintain a high level of
vehicle quality and customer satisfaction.
Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR_MERCedes (1-800-367-6372).
@ Mercedeg....Benz ~ are registered trademarks of Daimler Stuttgart, Germany
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Mercedes-Benz
SUBJECT:
Action
2013
Date:
May
Action No.:
C1A-130501
Group:
40
Model X204 (GLK 250 BT) with AMG Styling Package 321
Model Year 2013
Install Tire Fit Kit, Replace Monroney Label
MBUSA has initiated this Customer One Action because it has been determined that run flat tires were not
installed on the affected vehicles. Due to the limited availability of run flat tires from the supplier, an
authorized Mercedes-Benz dealer will install a Tirefit kit, an operator's manual supplement and a new
Monroney label reflecting the installation of standard tires on all dealer inventory prior to retail sale to correct
this condition. Customers with vehicles affected by this Customer One Action, retailed prior to this date, are
to be contacted and a Tirefit kit, and an operator's manual supplement installed. The customer will be
reimbursed by the dealer for the difference in tire costs, which may be claimed by the action.
Prior to performing this Customer One Action:
Please check VMI to insure the vehicle is involved and to determine if the vehicle has been previously
repaired.
2
'i
'"
Figure 2 (C First aid kit)
Procedure
A. Inspect Vehicles in Dealer Inventory for Run Flat Tires
1.
Inspect vehicle for Run Flat tires:
•
If Yes, Procedure is complete.
•
If No, proceed to step 2.
2.
Check if complete Tire Fit kit consisting of: Air pump (A, Figure 1) and tire sealant container (8) is
installed in luggage compartment:
•
If both air pump (A, Figure 1) and tire sealant container (B) are installed, proceed to step 4.
•
3.
If air pump (A, Figure 1) and/or tire sealant container (B) are missing proceed to step 3.
Install missing tire fit kit items then proceed to step 4:
•
Install either air pump or tire sealant (depending on which one is missing) or
•
Install both air pump and tire sealant (if both are missing).
4. Affix new Monroney label to right front window and install the Operator's Manual Insert, which is the last
four pages of this bulletin. Please print out, staple, fold in half and Install Operator's Manual Insert in
alove box. Procedure is comolete.
B. Inspect Vehicles Retailed to Customer for Run Flat Tires
1.
Inspect vehicle for Run Flat tires:
•
If Yes, Procedure is complete.
•
If No, proceed to step 2.
2.
Check if complete Tire Fit kit consisting of: Air pump (A, Figure 1) and tire sealant container (B) is
installed in luggage compartment:
•
If both air pump (A, Figure 1) and tire sealant container (B) are installed, Proceed to step 4.
•
If air pump (A, Figure 1) and/or tire sealant container (B) are missing proceed to step 3
3.
•
Install missing tire fit kit items in luggage compartment then proceed to step 4:
Install either air pump or tire sealant (depending on which one is missing) or
•
Install both air pump and tire sealant (if both are missing).
4. Operator's Manual Insert is the last four pages of this bulletin. Please print out, staple, fold in half and
Install Operator's Manual Insert in glove box.
5. Provide reimbursement check to customer. Procedure is comolete.
C1A- 130501
3
Customer Reimbursement Information
Local Purchase Number
Qty.
Name
Reimbursement
Amount
1
Non Run Flat Tires
TRE 10000'
$100
• Please claim the above local purchase number to reimburse customer for Non Run Flat
Tires. The Dollar amount indicated is the amount to be reimbursed.
Primary Parts Information
Qty.
Part Name
Part Number
Estimated Replacement
Rate
~~~~~~~T_ir_e~p_u_m~p~~~~~~~~~~-A_0~0~0_5_8_3~1_5_02~~95%
Tirefit (sealant)
AOOO 583 0712
Note:
•
Please be aware that only the part number(s) referenced in the Customer One Bulletin is
approved for use to repair the vehicle. Repairs performed using any other part(s) will not
have been performed in accordance with the campaign. Accordingly, warranty claims
submitted with reference to an improper part number(s) will be denied.
• The following allowable labor operation should be used when submitting a warranty claim
for this repair:
Warranty Information
Operation: Check, if necessary Install tire fit kit (02-0001).
0 eration Number
02-0001
Labor Time hrs.
0.2
"Damage Code to be available week of June 3, 2013. Please submit warranty claim at that time.
Note:
•
Please claim the above local purchase number to reimburse the customer the difference
in the cost of the tire fit kit as compared to the cost of the run flat tires. The dollar amount
indicated is the amount to be reimbursed to the customer.
•
Operation Number labor times are subject to change
C1A- 130501
Model Year 2013 GLK-Class Tl REFIT Kit Addendum
TIREFIT is a tire sealant.
Tl REFIT can be used to seal small punctures
of up to O. 16 inches (4 mm), particularly on
the tire tread. You can use TIREFIT at outside
temperatures down to -4 °F (-20 °C).
TIREFIT sticker,
2~part
II> Do not remove any foreign objects which
have penetrated the tire, e.g. screws or
nails.
~
Remove the tire sealant bottle, the
accompanying TIREFIT sticker and the tire
inflation compressor from the stowage well
underneath the cargo compartment floor
(C> page 380).
~ Affix part (i) of the TIREFIT sticker within
the driver 1s field of vision.
~ Affix part@ of the TIREFIT sticker near the
valve on the wheel with the defective tire.
~
Pull plug© with the cable and hose® out
of the housing.
~
Screw hose ® onto flange
sealant bottle (i).
~
Place tire sealant bottle (i) head
downwards into recess© of the tire
inflation compressor.
~
Remove the cap from valve
tire.
~
Screw filler hose
11--
Insert connector© into a 12 V socket in
© of tire
0
on the faulty
® onto valve @.
your vehicle.
Observe the notes on sockets
(t> page 347).
11> Turn the SmartKey to position 1 in the
ignition lock (t> page 157).
~ Press on/off switch@ on the tire inflation
compressor to I.
The tire inflation compressor is switched
on. The tire is inflated.
0
First, tire sealant is pumped into the tire.
The pressure can briefly rise to
approximately 500 kPa (5 bar/73 psi).
Do not switch off the tire inflation
compressor during this phase.
.., Allow the tire inflation compressor to run
for five minutes. The tire should then have
attained a pressure of at least 180 kPa
( 1.8 bar/26 psi).
If a tire pressure of 180 kPa ( 1.8 bar/26 psi)
has been attained after five minutes:
(t> page 384).
•
Model Year 2013 GLK-Class Tl REFIT Kit Addendum
If a tire pressure of 180 kPa ( 1.8 bar/26 psi)
H
Residue from the tire sealant may come
out of the filler hose after use. This could
has not been attained after five minutes:
(t> page 384).
0
cause stains.
If tire sealant leaks out, allow it to dry. It
can then be removed like a layer of film.
Therefore, place the filler hose in the plastic
bag which contained the Tl REFIT kit.
If your clothes are soiled with tire sealant,
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have them cleaned with perchloroethylene
at a dry cleaner as soon as possible.
Tire pressure not reached
If a pressure of 180 kPa ( 1.8 bar /26 psi) has
not been achieved after five minutes:
~
..,_ Switch off the tire inflation compressor.
s:::
Cl! ,.. Unscrew the filler hose from the valve of
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Tire pressure reached
•
.
.
Pull away immediately.
tire sealant is 50 mph (80 km/h). The upper
part of the TIREFIT sticker must be affixed
to the instrument cluster in the driver's
field of vision.
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Stow the tire sealant bottle and the tire
The maximum speed for a tire sealed with
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Unscrew the filler hose from the valve of
the faulty tire.
inflation compressor.
After a maximum of five minutes the tire
pressure must be at least 180 kPa ( 1.8 bar/
26 psi).
f:
•
If a tire pressure of 180 kPa (1.8 bar/26 psi)
has been attained after five minutes:
the faulty tire.
..,. Very slowly drive forwards or reverse
approximately 30 ft (10 m).
I> Pump up the tire again.
Environmental note
Have the used tire sealant bottle disposed of
professionally, e.g. at a qualified specialist
workshop.
· ••
I>
Stop after driving for approximately ten
minutes and check the tire pressure with
the tire inflation compressor.
The tire pressure must now be at least
130 kPa ( 1.3 bar/ 19 psi).
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