2012100003

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MERCEDES-BENZ USA. LLC
Mercedes-Benz
update
TO: Mercedes-Benz Dealer Principals, General
Managers, Sales Managers, Service Managers,
.. Parts Managers
RE: Serv ice Campaign 2 01 2 100003 Model 197, Model Year 2011 ,
Install Brake Line Spacers
FROM : Thomas
Brunner; Department Manager;
Vehicle Compl iance and Ana lysis; Engineering
Services
DATE:
November 16, 20 12
This Service Campaign is being launched today and the 471 affected vehicles will be flagged in VMI.
Background
This Service Campaign has been initiated beca use Daimler AG (DAG), th e manufacturer of Mercedes-Benz
vehic les, has determined that th e spacing between two rear brake lines may not meet current specifications in
the subject vehicles and may lead to noise complaints. Dealers will install spacers on the brake lines at the next
workshop vis it.
Parts - Dealer may order parts as required. Installation rate is 100%.
Owner Notification - As this is a voluntary customer care initiative, no customer letter will be mailed.
A copy of the ca mpaign bulletin is attached, and may also be found on StarTekl nfo.
When sc heduling customers for an appointment please ensure that you are aware of any open campaign s in
VMI so that the customer is advised about the time necessary to co mplete all campa igns.
Note: VMI must always be checked before performing campaigns to verify that the ca mpaign is required on a
speci fic vehicle.
Dealers may also identify vehicles subject to a campaign through NetStar by selecting "Ca mpaign" under the
Controlling tab. Onl y vehicl es that have been retailed by the respecti ve dealer wi ll be displayed within this
program.
While we regret any inconve nience this causes, Mercedes-Benz USA, LLC is determined to maintain a high level
of vehicle quality and customer satisfacti on .
Please refer all customer inqui ries to the Customer Assistance Center at 1-800-FOR_MERCedes
( 1-800-367-6372).
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Mercedes-Benz · are registered trademarks of Daimler, Stuttgart, Germany