SB-12312

Internal notification for: G_0000158141 12312 - Customer Satisfaction
Program - Oil Life Monitor Update
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02/06/2013 05:40 AM
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12312 bulletin.pdf
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Date: 02/06/2013
Ref. number: Service I Field Action I G 0000158141
Subject: 12312 - Customer Satisfaction Program - Oil Life Monitor Update
GM CUSTOMER CARE AND AFTERSALES
DCS2903
URGENT - DISTRIBUTE IMMEDIATELY
Date:
February 6, 2013
Subject:
12312 - Customer Satisfaction Program
Oil Life Monitor Update
Models:
2010-2011 Buick Lacrosse; 2010-2012 Chevrolet Equinox and GMC
Terrain; and 2011-2012 Buick Regal Equipped with 2.4L Engine (LAF/LEA)
To:
All Buick, Chevrolet, and GMC Dealers
Attention :
General Manager, Service Advisor, Service Manager, Parts and
Service Director, Parts Manager, New Vehicle Sales Manager,
Used Vehicle Sales Manager, and Warranty Administrator
General Motors is announcing Customer Satisfaction Program 12312 today. The total number of U.S.
vehicles involved is approximately 678,500. Please see the attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin on February 20, 2013.
Global Connect (GWM)
The "Investigate Vehicle History" (IVH) screen will be updated February 6, 2013.
Campaign Initiation Detail Report (CIDR)
The CIDR will be available in the near future.
END OF MESSAGE
GM CUSTOMER CARE AND AFTERSALES
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