T-SB-0003-14

®TOYOTA
T-SB-0003-14
Rev1
Techn ical Service Bulletin
July 31 , 2014
Entune/Entune Premium Audio Head Unit Software
Update (Fujitsu Ten)
Service
Category
AudioNisual/Telematics
Section
AudioNideo
Market
USA
Toyota Su pports ~
ASE Certification ~
Applicability
YEAR(S)
2 014
MODEL(S)
ADDITIONAL INFORMATION
Camry , Camry HV,
Corolla, RAV4
REVISION NOTICE
July 31 , 2014 Rev1:
• Applicability has been updated to include 2014 model year Camry, Camry HV, and
RAV4 veh icles.
• The entire bulletin has been updated.
Any previous printed versions of this bulletin should be discarded.
Introduction
Some 2014 model year Corolla vehicles equipped with Entune TM (version BU.26.42) or
Entune TM Premium (version AU.26 .61) Audio may exhibit one or more of the following conditions :
• APP screen displays after re-route (Entune TM Premium Audio only)
• Voice command system freezes during phone book transfer
• Voice command system freezes when radio is in XM mode
• Bluetooth® is inoperative while using APPs
• Sent SMS message continually appears on display audio for BlackBerry® devices (010 & Z10)
Some 2014 model year Camry and RAV4 vehicles equipped with EntuneTM (version BU.30 .05 &
BU.30.25), EntuneTM Audio Plus (version DU.35 .08) EntuneTM Premium Audio (version AU .30 .08 &
AU.35 .05) may exhibit one or more of the following conditions :
• Voice command system freezes when voice command is used right after ignition is ON
(Entune T M Premium Audio only)
• Entune TM function is inoperative (Entune TM Premium Audio only)
• Cover art does not match with HD radio music playing (Entune TM Premium Audio only)
© 2014 Toyota Motor Sales, USA
Page 1 of 14
@TOYOTA
T-SB-0003-14
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July 31, 2014
Page 2 of 14
Entune/Entune Premium Audio Head Unit Software Update (Fujitsu Ten)
Introduction (Continued)
• Music cannot be selected via voice command system (Entune TM Premium Audio only) when a
device has more than 15,000 songs
• XM preset channels are removed (Entune ™ Premium Audio only)
• Radio freezes after inputting a certain address in navigation destination
(Entune TM Premium Audio only)
• Bluetooth® connection is dropped
• Phone book does not transfer
• Browse button does not appear in Bluetooth® Audio
• Bluetooth® connected device cannot be changed
• Voice command system is inoperative after deleting all contacts
• Connected Bluetooth® device cannot be deleted
• User setting is deleted
Some 2014 model year vehicles equipped with Eutune™ Audio (version BU .30 .18, BU .30 .27,
BU.30 .21 , BU.30 .31) , Entune™ Audio Plus (version DU.35 .16) or Entune ™ Premium Audio
(version AU.30 .26 , AU .30 .51 , AU .36 .66 , AU .35 .16, AU.35 .17) may exhibit one or more of the
following conditions :
• Cover art does NOT change when changing songs on Bluetooth® Audio (Eutune TM Audio,
Entune TM Premium Audio only)
• Audio automatically becomes "Audio off", disconnects Bluetooth® automatically, or won 't
automatically play
• Bluetooth® Audio volume fluctuates or goes back to default setting or becomes louder for
an instant
• Won't display Playlist in browse properly
• Won 't recognize the music title in iPod ™
• No sound on iPod™ Video while time counts on the video is progressing correctly
• Could not playback CD
• A loading screen continues being displayed at the time
• Continuously reboots
• Radio screen changes to an arbitrarily rear camera screen while driving
• Added APP is not added at end of the APP list
• Mandatory update popup appears after Bluetooth® is disconnected
© 2014 Toyota Motor Sales, USA
@TOYOTA
T-SB-0003-14
Rev1
July 31 , 2014
Page 3 of 14
Entune/Entune Premium Audio Head Unit Software Update (Fujitsu Ten)
Introduction (Continued)
• Unit freezes or no response when using Voice Command
• Buttons and rad io screen related to Phone and APPs won 't respond
• Voice command shuts down in the middle or no guidance at all
• Voice command initialization not completed or takes long time to complete initializing
• Music Voice Recognition is NOT available. (Eutune™ Audio, Entune ™ Premium Audio only)
• Won 't display email or text message properly. (no body text, no line break , shows the same
message twice)
• Incoming email or text message shown after email has already viewed already in
Messages screen
• "Text to speech" readout doesn't work or slow response, and volume does not change
• Old email or text message is included to new contents when incoming mail message is
read aloud
• Audio system sound does not MUTE during email reading aloud
• Weather map will NOT open , only beeps
• There is no car cursor on the simple map traffic screen
• Won 't display Phone call list properly
• Won 't go to Map Screen or No Map on Home Screen (Entune T M Premium Audio only)
• Navigation re-route pop-up comes up continuously (Entune TM Premium Audio only)
• No map is displayed with new vehicles (Entune TM Premium Audio only)
• "i" button is displayed when navigation route guidance is not used
(Entune TM Premium Audio only)
• Radio screen goes blank or freezes occasionally while using navigation function (Entune TM
Premium Audio only)
• One Shot Address Entry doesn't work sometimes (Entune TM Premium Audio only)
• Unit freezes when searching route to home memorized in preset memory
(Entune TM Premium Audio only)
• When certain destination/route is set, estimated arrival time shows blank
(Entune TM Premium Audio only)
• Cannot delete characters in POI search (Entune TM Premium Audio only)
• Shows "Would you like to set this destination on the freeway" even when the destination is not
on freeway (Entune TM Premium Audio only)
© 2014 Toyota Motor Sales, USA
@TOYOTA
T-SB-0003-14
Rev1
July 31, 2014
Page 4 of 14
Entune/Entune Premium Audio Head Unit Software Update (Fujitsu Ten)
Introduction (Continued)
Updated system software is now available to address these conditions. Follow the repair procedure
in this bulletin to install the latest software version .
Production Change Information
This bulletin applies to :
• All 2014 RAV4 vehicles .
• 2014 Corolla vehicles equipped with Entune Audio and Entune Premium Audio System .
• 2014 Camry and Camry HV vehicles equipped with Entune Audio and Entune™ Premium Audio
System produced AFTER the Production Change Effective VINs shown below.
PLANT
MODEL
PRODUCTION CHANGE EFFECTIVE VIN
4T1BF1FK#EU352836
4T1BF1FK#EU772337
TMMK
Camry
4T1BK1FK#EU025425
4T1BK1FK#EU543812
Camry HV
SIA
4T4BF1FK#ER373319
TMMK
4T1BD1FK#EU110949
Warranty Information
OP CODE
EL1317
DESCRIPTION
MODEL
TIME
OFP
Camry
Camry HV
86140-06190
86804-06160
86804-06140
Corolla
86140-02 050
86804-02020
0.3
Software Update
RAV4
86140-0R090
86140-0R100
86140-42190
86140-42200
86804-0R010
86804-0R020
86804-42090
T1
T2
87
74
APPLICABLE WARRANTY
• This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months
or 36,000 miles, whichever occurs first, from the vehicle's in-service date.
• Warranty application is limited to occurrence of the specified condition described in
this bulletin.
© 2014 Toyota Motor Sales, USA
@TOYOTA
T-SB-0003-14
Rev1
July 31 , 2014
Page 5 of 14
Entune/Entune Premium Audio Head Unit Software Update (Fujitsu Ten)
Required Tools & Equ ipment
SPECIAL SERVICE
TOOLS (SST)
USB Drive Firmware
Update - Fuj itsu Ten*
PART NUMBER
01027-FJTSU-14A
MODEL
HEAD UNIT
APPLICABLE FILE ON
USB DRIVE**
QTY
All
Entune ™
Aud io
13TBDANN-CA01 7006 .kwi
1
RAV4
Entune rM
Aud io
Plus
13TDANNA-CA01_7009 .kwi
1
13TDANNA-CA02_7009.kwi
1
13TDANNA-CA03 7009 .kwi
1
Camry,
Camry HV, Entune ™
Premium
Corolla
Audio
RAV4
* Essential SST.
** For Information Only.
NOTE
Additional SSTs may be ordered by calling 1-800-933-8335.
© 2014 Toyota Motor Sales , USA
@TOYOTA
T-58-0003-14
Rev1
July 31, 2014
Page 6 of 14
Entune/Entune Premium Audio Head Unit Software Update (Fujitsu Ten)
Software Update
1. Confirm the audio system type by checking the Panel ID printed above the top-right or
bottom-right of the display.
Figure 1. Corolla
Figure 2. Camry, RAV4, Camry HV
Panel ID Information
MODEL
ENTUNE™ AUDIO
ENTUNE ™ AUDIO PLUS
ENTUNE ™ PREMIUM
Camry
Camry HV
100201
NIA
100202
100203
Corolla
100149
N/A
100150
RAV4
100327
100328
100325
100326
100319
100324
100459
2. Insert the USB Drive SST into the vehicle USB port
3. Start the engine.
© 2014 Toyota Motor Sales, USA
@TOYOTA
T-SB-0003-14
Rev1
July 31 , 2014
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Entune/Entune Premium Audio Head Unit Software Update (Fujitsu Ten)
Software Update (Continued)
4. Wait for the Select Audio Source screen to
be displayed .
Figure 3.
5. Wait until the USB source icon highlights and
displays the USB name with the icon .
Figure 4.
© 2014 Toyota Motor Sales , USA
@TOYOTA
T-SB-0003-14
Rev1
July 31 , 2014
Page 8 of 14
Entune/Entune Premium Audio Head Unit Software Update (Fujitsu Ten)
Software Update (Continued )
6. Go to the Setup screen .
A. For Entune Audio.
Press the SETUP button on the panel.
Figure 5.
1
I
3
Co<0ll•
B. For Entune Audio Plus I Entune
I
Camry, Camry HV
Figure 6. Camry, Corolla, RAV4
Premium Audio :
(1) Press the APPS button on the left of
the panel.
© 2014 Toyota Motor Sales , USA
@TOYOTA
T-58-0003-14
Rev1
July 31 , 2014
Page 9 of 14
Entune/Entune Premium Audio Head Unit Software Update (Fujitsu Ten)
Software Update (Continued)
Figure 7.
NOTE
If Entune pop-up displays, select OK.
(2) Select Setup on the Apps screen .
7. Select General on the Setup screen .
Figure 8.
Figure 9.
'!=>
Setup
General
Home Screen
Voice
Phone
Audio
,,_.er--'
Bluetooth
4
© 2014 Toyota Motor Sales, USA
Display
~
Screen Off
Navigation
•
@TOYOTA
T-SB-0003-14
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July 31, 2014
Page 10 of 14
Entune/Entune Premium Audio Head Unit Software Update (Fujitsu Ten)
Software Update (Continued)
8. Select Software Update from the list on the
General Settings screen .
Figure 10.
HINT
Scroll down the list until Software Update
is displayed.
9. Select Update on the Software Update screen .
Figure 11 .
Figure 12.
NOTE
If software has been detected properly,
a "New software was found." pop-up will
be displayed .
© 2014 Toyota Motor Sales, USA
@TOYOTA
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July 31, 2014
Rev1
T-SB-0003-14
Entune/Entune Premium Audio Head Unit Software Update (Fujitsu Ten)
Software Update (Continued)
10. Verify that the new software is up-to-date on the Software Update screen .
Figure 13.
NOTE
Update Software is enabled only if
there is an update newer than the
current software.
Software Updat~
~
Model 10 :13TDANNA-CA01
'!::::::>
SAM ID :AEAIBUVMSW
Hard No.:86100-02100
Current
New
Operating System: AU.30.08 AU .70.09
Device Driver: AU.30.08 AU .70 .09
Audio : AU.30.08 AU .70 09
T
--"".UpdateSoftware
Detail
Software Version Information
EntuneTM
Type
Current
Version
Entune TM Audio plus
New
Version
Current
Version
BU.70.06
DU.70 .09
Device Driver
BU.70.06
DU.70 .09
BU.70 06
DU.70 .09
Navigation
Bluetooth
GUI
Middle Ware
BU.26.42
BU.30 .05
BU.30.18
BU.30.27
BU.30.21
BU.30.31
BU.70.06
BU.70.06
DU .35.08
DU.35 .16
DU.35.17
AU .26 .61
AU.30.08
AU.30.26
AU.30.51
AU.35.05
AU.35.16
AU .35.17
AU.35.53
AU.35.66
DU.70.09
DU.70.09
DU .70.09
Kernel
BU.70 .06
DU.70.09
Voice Recognition
BU.70.06
DU.70 .09
New
Version
AU.70.09
-
BU.70.06
11 . Select Update Software on the
Software Update screen .
Current
Version
New Version
Operating System
Audio
Entune™ Premium Audio
AU.70.09
AU .70 .09
AU .70.09
AU .70.09
AU.70.09
AU.70 .09
AU.70 .09
AU .70.09
Figure 14.
~
,,.· ..... , .. 1_1:,d".'
Model ID :13TDANNA-CA01
'!::::::>
SAM ID:AEAIBUVMSW
Hard No.: 86100-02100
Current
New
Operating System : AU.30.08 AU 70 09
Device Driver: AU.30.08 AU 70 09
Audio: AU.30.08 AU .70 09
· oefa~
© 2014 Toyota Motor Sales, USA
1
· · ··· Oi:1date Software- -
@TOYOTA
Rev1
T-SB-0003-14
July 31, 2014
Page 12 of 14
Entune/Entune Premium Audio Head Unit Software Update (Fujitsu Ten)
Software Update (Continued)
12. Select Yes on the "Would you like to start the
software update?" pop-up.
Figure 15.
Figure 16.
NOTE
Entune Audio Plus only Select left box
on the This preset is currently empty.
Would you like to save [XXXX] as a preset?
pop-up.
13. The unit begins installation .
Figure 17.
NOTE
Do NOT turn off ACC before the software is
ready for updating.
© 2014 Toyota Motor Sales, USA
@TOYOTA
T-SB-0003-14
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Page 13 of 14
July 31, 2014
Entune/Entune Premium Audio Head Unit Software Update (Fujitsu Ten)
Software Update (Continued)
14. When "The software is ready for updating. "
displays, cycle the ignition OFF and wait for
30 seconds. Then cycle the ignition ON again .
Figure 18.
15. Wait for the audio system to finish the
software update.
Figure 19.
NOTICE
Do NOT turn off ACC before the next Toyota
logo screen displays.
16. When the Toyota logo screen is displayed , the
update is finished .
Figure 20.
®
TOYOTA
Check surroundings for safety while camera images are displayed.
Wnfiez I' absence de dange< auteur du veh1cule looque la camera est acllvee
17. Remove the USB Drive SST from the vehicle USB port.
© 2014 Toyota Motor Sales, USA
@TOYOTA
T-SB-0003-14
July 31 , 2014
Rev1
Page 14 of 14
Entune/Entune Premium Audio Head Unit Software Update (Fujitsu Ten)
Software Version Confirmation
1. Wait for the Select Audio Source screen to
be displayed.
Figure 21 .
2. Perform steps 6 - 9 of the Software Update procedure to re-enter the Software Update screen .
3. Verify that the software information is update on the Software Update screen.
New Software Version Information
Entune TM Audio
Entune TM Audio plus
Entune TM Premium Audio
Type
Current
Version
New
Version
Current
Version
New Vers ion
Current
Version
New
Version
Operating System
BU.70.06
-
DU .70 .09
-
AU .70.09
-
Device Driver
BU.70 .06
-
DU.70 .09
-
AU.70.09
-
Audio
BU.70.06
-
DU.70.09
-
AU.70.09
-
Navigation
-
-
-
AU .70.09
Bluetooth
BU.70.06
DU.70.09
AU .70.09
-
GUI
BU.70.06
DU.70.09
-
AU.70.09
-
Middle Ware
BU.70 .06
-
-
DU .70.09
-
AU.70.09
-
Kernel
BU.70.06
-
DU.70.09
AU.70.09
Voice Recognition
BU.70 .06
-
DU.70.09
-
-
© 2014 Toyota Motor Sales, USA
AU.70.09