TC12-042

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· ovOTA
PRODUCT SUPPORT DIVISION
Volume: XIX
Number: TC12-042
Date: 12114/2012
__LActlon
X Retain
Information
-
INTEROFFICE MEMORANDUM
To:
All Toyota Region/Private Distributor General ManagersNice Presidents
From:
Bob Waltz,
Vice
Subject:
Special Service Campaign (SSC) COW
Certain 2013 Model Year Scion FR-S Vehicles
Registered in the 12 CA Emission Standard States
Engine Control Module (ECM) Update
&ft}h
Presidfnt.P:C,~Quality and Service Support
Background
On certain 2013 Model Year Scion FR-S vehicles, the On Board Diagnostics II (OBD-11) System may need to
be updated to meet the regulations set forth by the California Air Resources Board (CARS). An update for
the Engine Control Module (ECM) to improve the monitoring parameters within the OBD-11 system is now
available. The correction ensures that the "Check Engine Light" will illuminate should an abnormal condition
develop (such as the engine coolant not reaching or maintaining the proper operating temperature).
States that have adopted the CARS emission standards ("12 GARB States") for the 2013 Model Year
and covered by this campaign: CA, CT, MA, MD, ME, NJ, NY, OR, PA, RI, VT and WA.
This condition does not affect fuel economy or vehicle performance.
Remedy
Any authorized Scion or Toyota dealer will inspect the calibration of the Engine Control Module (ECM) and if
necessary update the ECM at no charge to the customer.
Th e following information is provided to inform you and your dealers of this campaign and your degree of
invo lvement.
1. Dealer Notification
The attached dealer letter will be sent to all Scion and Toyota dealers in mid-December 2012.
2. Owner Notification
The owner notification will commence in mid-December 2012.
Please note that only owners of vehicles currently registered in the 12 CARS States are covered by this
campaign and will be notified. If a dealer is contacted by an owner who has not yet received the
notification, please instruct the dealer to verify coverage by confirming through Dealer Daily/TIS.
Dealers should perform the procedure as outlined in the Technical Instructions located on TIS.
3. Region/District Summary Reports
We have enclosed the following Special Service Campaign (SSC) Reports in the Region/Private
Distributor (PD) Service Manager/Customer Service Operations Manager/Director of Service package.
• Region/PD Summary Report that provides an overview of the entire Region/PD for this SSC.
• A District Summary Report that indicates the number of covered vehicles per dealership in each
district for this SSC.
· s1c cow - R -
Page 2
4. Number of Covered Vehicles
There are approximately 2,700 Scion FR-S vehicles (2013 Model Year) currently registered in the 12
CARB States and covered by this SSC.
5.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard,
all media contacts must be directed to Brian Lyons (310) 468-2552 in Toyota Corporate
Communications. (Please do not provide this number to customers. Please provide this number to
media associates only.)
The attached dealer notification letter contains additional details.
Please review this notification with your staff to assure that all relevant personnel have been briefed
regarding this subject.
Thank you for your cooperation.
Enclosures
cc:
Region/Private Distributor Assistant General Managers
Region/Private Distributor Customer Service Operations Managers
Region/Private Distributor Service Managers/DirectorsNPs
Region/Private Distributor Parts Managers/DirectorsNPs
Region/Private Distributor Customer Services Field Managers
Region/Private Distributor Technical Services and Training Managers
Region/Private Distributor District Service and/or Parts Managers
Region/Private Distributor Customer Relations Managers
Region/Private Distributor PDC Managers
Region/Private Distributor Field Technical Specialists
Region/Private Distributor Service Training Specialists
Region/Private Distributor Vehicle Operations Managers
All NAPC General Managers
All TMS Sales Administration Managers
All TMS Product Quality & Service Support Managers
All Field Product Engineers
M.
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Bryan
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Michels
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Zellers
•
•
Toyota Molor Sales, U.S.A., Inc.
19001 South Western Avenue
Torrance. CA 90501
(310) 468-4000
To:
All Toyota Dealer Principals, Service Managers, Parts Managers
Located in the 12 GARB States
Subject:
Special Service Campaign (SSC) COW
Certain 2013 Model Year Scion FR-S Vehicles
Registered in the 12 CA Emission Standard States
Engine Control Module (ECM) Update
Background
On certain 2013 Model Year Scion FR-S vehicles, the On Board Diagnostics II (OBD-11) System may need to
be updated to meet the regulations set forth by the California Air Resources Board (GARB). An update for
the Engine Control Module (ECM) to improve the monitoring parameters within the OBD-11 system is now
available. The correction ensures that the "Check Engine Light" will illuminate should an abnormal condition
develop (such as the engine coolant not reaching or maintaining the proper operating temperature).
States that have adopted the CARS emission standards ("12 GARB States") for the 2013 Model Year
and covered by this campaign: CA, CT, MA, MD, ME, NJ, NY, OR, PA, RI, VT and WA.
This condition does not affect fuel economy or vehicle performance.
Remedy
Any authorized Scion or Toyota dealer will inspect the calibration of the Engine Control Module (ECM) and if
necessary update the ECM at no charge to the customer.
The following information is provided to inform you and your dealers of this campaign and your degree of
involvement.
1. Owner Notification
The owner notification will commence in mid-December 2012.
Please note that only owners of vehicles currently registered in the 12 GARB States are covered by this
campaign and will be notified. If a dealer is contacted by an owner who has not yet received the
notification, please verify coverage by confirming through Dealer Daily/TIS. Dealers should perform
the procedure as outlined in the Technical Instructions located on TIS.
2. New and Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction Toyota requests that dealers perform the SSC Remedy on any covered
New or Used Vehicle in dealer inventory that is covered by this SSC prior to customer delivery.
3. Toyota Rent-A-Car (TRAC) Vehicles
Toyota requests that dealers verify whether their TRAC vehicles are covered by SSC COW. If a vehicle
is covered, please perform the remedy prior to renting the vehicle to a customer.
4. Dealer Summary Reports
Summary Reports, containing the number of covered vehicles in your dealership's primary marketing
area , have been enclosed in the dealer package. (Please verify eligibility by confirming through Dealer
Daily or TIS prior to performing repairs.)
'
· SSC COW - D - Page 2
5. Number and Identification of Covered Vehicles
There are approximately 2,700 Scion FR-S vehicles (2013 Model Year) currently registered in the 12
CARS States and covered by this SSC.
WMI
MY
VOS
JF1
2013
ZNAA1
START
1700031
2700032
FINISH
1707728
2707727
Please note that only owners of the covered vehicles will be notified. If a dealer is contacted by an
owner who has not yet received the notification, please instruct the dealer to verify coverage by
confirming through Dealer DailynlS. Dealers should perform the procedure as outlined in the
Technical Instructions located on TIS.
A UIO matrix by state is provided below which contains the number of covered vehicles for the 12 CARS
States:
STATE
CA
CT
MA
6.
UIO
1,344
78
164
STATE
MD
ME
NJ
UIO
156
18
194
STATE
NY
OR
PA
UIO
281
110
205
STATE
RI
VT
WA
UIO
20
12
153
Remedy Procedures
For repair information please refer to the Technical Instructions found on TIS.
Conduct all applicable, non-completed Safety Recall and Service Campaigns on the vehicle during the
time of appointment.
7. Vehicles Emission Recall Proof of Correction Form (California only)
As this Special Service Campaign includes emission related parts, California dealers are requested to fill
out the Vehicle Emissions Recall - Proof of Correction form after repairs have been completed. The
vehicle owner may require this form for vehicle registration renewal. It is important to note that the
forms are an official state document and blank forms must be secured to prevent misuse.
Additional books are available from the MDC (material part# 00410-92007).
Please complete the form and provide it to the owner upon completion of the campaign.
·
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Vehicle
Emls~n Recall·- '~roof of.CorreCtlo~
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:
SSC COW - D - Page 3
8. Warranty Processor Instructions
Certain 2013 Model Year Scion FR-S Vehicles
istered in the 12 CARB States
Verify Vehicle Eligibility
1. Check the V IN range.
2. Check the TIS Vehicle Inquiry
System.
f--- Not Covered
No further action required.
I
Covered
-*
Check for the
authorized modification label.
I
I
Label present
Label NOT present
•
Confirm the ECM calibration ID.
I
OLD calibration ID
•
Update the ECM
with the updated calibration.
UPDATED
Campaign complete.
Return the vehicle to the customer.
SSC
Description
Flat Rate Hour
Confirm ECM Calibration ID and/or Update ECM and attach the
0.6
authorized Modification Label
The flat rate times include 0.1 hours for administrative cost per unit for the dealership for all Op.
Codes 2614LA
cow
•
Op.
Code
2614LA
9. Campaign Designation Decoder
R
Current Campaign Letter
for this year
I
8 = 2008
9 = 2009
A = 2010
B = 2011
= 2012
D = 2013
E = 2014
F = 2015
c
O= Remedy
1 = Interi m (Remedy
not yet available) · 1•
will change to 'O" when
the Remedy is
available
1 • Campaign = A
2.,. Campaign = B
Etc...
~---~
Etc ...
Examples:
A1D =Launched in 2010, Interim Phase , 4th Campaign Launched in 2010
BOH = Launched in 201 1, Remedy Phase, 8th Campaign Launched in 2011
COE= Launched in 2012, Remed Phase, 5th Cam ai n Launched in 2012
· SSC COW - D - Page 4
10. Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles
have the repair performed correctly, please designate at least one associate (someone other than the
individual who performed the repair) to verify the repair quality of every vehicle prior to customer
delivery.
11. Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter
and/or remedy. Please welcome them to your dealership and answer any questions they may have. A
Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Customer
Experience Center (1-866-707-2466).
12. Media Contacts
If you are a dealership associate and have any questions, please contact your District Service/Parts
Manager.
In the event you are contacted by the News media, it is imperative that all media contacts (local and
national) receive a consistent message. Please direct all media contacts to Brian Lyons (310) 468-2552,
in Toyota Corporate Communications. (Please do not provide this number to customers or dealer
associates. Please provide this number to media representatives only.)
Please review this entire package with your Service and Parts staff to familiarize them with the
proper step-by-step procedures required to implement this SSC.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
Certain Early 2013 Model Year Scion FR-S Vehicles
Registered in the 12 California Emission Standards States
Engine Control Module (ECM) Update
Special Service Campaign
[VIN]
Dear Scion Owner:
At Scion, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing efforts to
provide superior customer satisfaction, Scion is announcing a Special Service Campaign , which includes your vehicle.
What is the condition?
On certain early 2013 Model Year Scion FR-S vehicles, the On Board Diagnostics II (OBD-11) System may need to be
updated to meet the regulations set forth by the California Air Resources Board (CARB). An update for the Engine
Control Module (ECM) to improve the monitoring parameters within the OBD-11 system is now available. The correction
ensures that the "Check Engine Light" will illuminate should an abnormal condition develop (such as the engine coolant
not reaching or maintaining the proper operating temperature).
This condition does not affect fuel economy or vehicle performance.
What will Toyota do?
Any authorized Scion or Toyota dealer will inspect the calibration of the Engine Control Module (ECM) and if necessary
update the ECM at no charge to you. This Special Service Campaign is offered to vehicles currently registered in the
following 12 states that have adopted the California Emission Standards: CA, CT, MA, MD, ME, NJ, NY, OR, PA, RI,
VT and WA
What should you do?
Please contact any authorized Scion or Toyota dealer and make an appointment to have the calibration of the ECM
inspected and if necessary updated. This Special Service Campaign will be performed at no charge to you.
Inspecting and if necessary updating the ECM calibrating, will take approximately 30 minutes. However, depending
upon the dealer's work schedule, it mav be necessarv to make vour vehicle available for a lonqer period of time.
If your vehicle is covered by this Special Service Campaign you do not need this owner letter to have the campaign
completed; however, to assist the dealer in confirming vehicle eligibility, we request that you present this notice at the
time of your service appointment.
If you would like to update your vehicle ownership or contact information, please go to http://www.scion.com/#login. You
will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.
What if you have a vehicle registered in the state of California?
Vehicles registered in areas subject to the biennial smog certification program are required to submit evidence of a
smog certification every other renewal period. Starting January 1, 2005, owners of vehicles six or less model years old
will pay an annual smog abatement fee for the first six registration years instead of being required to provide a biennial
smog certification. The registration renewal notice mailed to you by the department will indicate if a smog certification is
required . If a smog certification is required and you have not had a smog inspection, you may sti ll pay your registration
fees to avoid any late fees. However, you will not receive your new registration or year sticker until the smog information
has been received by OMV.
What if you have other questions?
• Your local Scion dealer will be more than happy to answer any of your questions and set up an appointment to
perform the repair.
• If you require further assistance, you may contact the Toyota Customer Experience Center at 1-866-707-2466
Monday through Friday, 5:00 am to 6:00 pm, Saturday 7:00 am through 4:00 pm Pacific Standard Time.
If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.
We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any
inconvenience this condition may have caused you.
Thank you for driving a Scion.
Sincerely,
Scion,
A Marque of Toyota Motor Sales, U.S.A., Inc.
/5:iC::I
r1
Special Service Campaign COW - Q&A
Certain 2013 Model Year Scion FR-S Vehicles - Registered in the 12 CA Emission Standard States
Engine Control Module (ECM) Update
Q1:
A1:
What is the condition?
On certain 2013 Model Year Scion FR-S vehicles, the On Board Diagnostics II (OBD-11) System may need to
be updated to meet the regulations set forth by the California Air Resources Board (GARB). An update for
the Eng ine Control Module (ECM) to improve the monitoring parameters within the OBD-11 system is now
available. The correction ensures that the "Check Engine Light" will illuminate should an abnormal condition
develop (such as the engine coolant not reaching or maintain the proper operating temperature).
This condition does not affect fuel economy or vehicle performance.
Q2:
A2:
What is Scion going to do?
Scion will notify owners whose vehicles are currently registered in the states that have adopted the GARB
emission standards ("12 GARB States'J. Owners of covered vehicles will be notified by first class mail
beginning in mid-December 2012. Any authorized Scion or Toyota dealer will inspect the calibration of the
ECM and if necessary updated the ECM at no charge to the customer.
Q2a:
A2a:
Q2b:
A2b:
Q3:
A3:
What states have adopted the CARB emission standards ("12 CARB States"} and are
therefore covered by this campaign?
The following states are referred to as the 12 GARB States in this document:
CA, CT, MA, MD, ME, NJ, NY, OR, PA, RI, VT and WA
What if an owner moves into one of the 12 CARB States?
Only owners whose vehicles are currently registered in the 12 GARB States at the time this
campaign launches will be covered . Please contact an authorized Scion or Toyota dealer for
additional information.
What should an owner whose vehicle is covered by this Special Service Campaign do?
Owners of covered vehicles are requested to contact an authorized Scion or Toyota dealer to have this ECM
update performed.
NOTE (Vehicles originally sold in and currently registered in the state of California):
Vehicles registered in areas subject to the biennial smog certification program are required to submit
evidence of a smog certification every other renewal period. Starting January 1, 2005, owners of vehicles six
or less model years old will pay an annual smog abatement fee for the first six reg istration years instead of
being required to provide a biennial smog certification. The registration renewal notice mailed to you by the
department will indicate if a smog certification is required. If a smog certification is required and you have not
had a smog inspection, you may still pay your registration fees to avoid any late fees. However, you will not
receive your new registration or year sticker until the smog information has been received by OMV.
Q4:
A4:
Are there any warning that this condition exists?
There are no warnings that this condition exists. Therefore , it is important for owners of covered vehicles to
make an appointment with and authorized Scion or Toyota dealer to have this remedy completed.
Q5:
AS:
Which and how many vehicles are covered by this Special Service Campaign?
There are approximately 2,700 Scion FR-S vehicles (2013 Model Year) currently registered in the 12 GARB
States.
Q6:
A6:
When where the covered vehicles produced?
Vehicles covered by this campaign were produced from mid-March 2012 through mid-July 2012.
Q7:
A7:
Are there any other Scion, Toyota or Lexus vehicles covered by this campaign?
No. Only certain 2013 model year Scion FR-S vehicles are covered by this Special Service Campaign.
Q8:
A8:
How long will the ECM inspection and update take?
The ECM inspection and if necessary update will take approximately 30 minutes; however, depending upon
the dealer's work schedule, it may be necessary to make the vehicle available for a longer period of time.
Q9:
A9:
What if an owner has additional questions or concerns?
Owners with questions or concerns are asked to please contact the Scion Customer Experience Center at 1866-707-2466 Monday through Friday, 5:00 am to 6:00 pm, or Saturday 7:00 am through 4:00 pm Pacific
Time.