TC14-055

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Volume: XVIII
Number: TC14-056
Date:
12118/2014
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TOYOTA
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Information
PRODUCT SUPPORT DIVISION
All
All
All
All
To:
PD Dealer Operations/Parts & Service Vice Presidents,
Region/PD Customer Service Field Managers,
Region/PD Technical Service & Training Managers,
Region/PD Cu~tom
Service Operations Managers
BobWaltz
From:
Lt/!,
Vice-Presi&nl,~p;
ct Quality and Service Support
Owner Renotification of Non-Completed Safety Recalls
Subject:
Toyota will be sending Limited Service Campaign Follow-Up Notices to remind owners whose vehicles have not yet
had campaign repairs completed. Please note the following information for Regional and PD associates.
1.
Limited Service CamDaians Covered in the Renotification
Campaigns
DOD
Description (Title)
Corrosion-Resistant
Compound Application
Applicable States
Cold State Only*
Model and Model Year
Certain 2004 to 2006 MY
Tundra
Expiration Date
July 31, 2015
CT, DE, IL, IN, KY, MA, MD, ME, Ml, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI & WV
2.
Dealer Letter Mailing Date
Dealer Letters will be mailed in late December, 2014.
3.
Follow-Up Owner Notification Letter Mailing Date
The Limited Service Campaign Follow-Up Owner Notification Letters ("owner letters") will begin approximately
one week after the dealer notification. The owner letters will be mailed, by first class mail, over a period of
several weeks consistent with parts availability.
4.
Customer Handling and Dealership Follow-Up
Toyota encourages dealerships to follow-up with their customers by telephone to remind them of the noncompleted Safety Recall. A word track has been provided in the dealer letter for this purpose. To assure a
consistent and accurate description of the Safety Recall is communicated to the customer, dealership
associates are requested to refer to the specific Safety Recall Q&A (available in TIS) to answer any specific
customer questions.
Please review this letter with your staff and familiarize them with the content to help maximize our combined
customer satisfaction efforts. Please refer to the attached Dealer Letter for additional information.
Thank you for your cooperation.
Enclosures
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cc:
Region/Private Distributor Assistant General Managers
Region/Private Distributor Customer Service Operations Managers
Region/Private Distributor Service Managers/DirectorsNPs
Region/Private Distributor Parts Managers/DirectorsNPs
Region/Private Distributor Customer Services Field Managers
Region/Private Distributor Technical Services and Training Managers
Region/Private Distributor District Service and/or Parts Managers
Region/Private Distributor Customer Relations Managers
Region/Private Distributor PDC Managers
Region/Private Distributor Field Technical Specialists
Region/Private Distributor Service Training Specialists
Region/Private Distributor Vehicle Operations Managers
Field Product Engineers