MDIB-0016

More time on the road'"
Bulletin: MDIB-0016
Date: April 1, 2009
Bulletin Type: Service
Topic: ServiceRanger 3.x Software Manager Update Utility
Issue Description
In order to keep the ServiceRanger program up-to-date w ith the latest fixes, database
updates and enhancements, an internet update utility has been included in the
ServiceRanger Version 3.0.5.0 installation .
When ServiceRanger version 3.0.5.0 is installed , a second program is also installed
called Software Manager. Whenever the user's PC is runn ing and connected to the
internet, the Software Manager utility checks for any ServiceRanger updates from its
update service and notifies the user when updates become available. A small pop-up
window is displayed in the lower right corner of the PC Desktop. The user can then
choose to run the update or dismiss it for installation later. The Software Manager runs
automatically and does not require any configuration.
In the event the notifications have been disabled in Software Manager, the user can
manually run the Software Manager program to check for updates. Software Manager
can be found in the Windows Programs menu . By simply launching the Software
Manager program it w ill automatically check to see if any updates are available to
download .
The update notices include the size of the update, and a description of the update. From
this list, the user can choose the updates they wish to install. Clicking on an update
listing allows the user to learn more about the update, or to remove the update notice.
Clicking on the "Install" button will immediately run the installation . By clicking on the
"Download Only" button the file can be saved to a folder for installation at a later time.
See figure on the next page.
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Some firewall software programs may prevent the Software Manager program from
accessing the internet. If Software Manager is unable to connect to its update service,
the user must contact their computer support personnel about potential firewall issues
with this software.
Containment/Corrective Action:
Affected Models/Population:
ServiceRanger Version 3.x
Field Strategy:
• ServiceRanger version 3.0.5.0 can be downloaded from the ServiceRanger
webpage at Roadranger.com. Follow link below:
http://www.roadranger.com/Roadranger/trainingsupport/ServiceRanger/index.htm
Warranty Information:
Warranty Parts:
•
Warranty Labor:
•
Warranty Coverage:
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The material contained in this bulletin is product improvement information . Eaton and Dana Corporation
are not committed to, or liable for, canvassing existing products.
2008-FSUD-1094
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