SB-00000189718-A

gm_gmssg_qOl 
Friday, April 11, 2014 12:42 PM
From:
Sent
To:
Subject:
Internal notification for: G_0000189718 13454 - Safety Recall - Ignition Switch
Attachments:
Replacement
13454 Bulletin.pdf
Ref. number: Service I Field Action
Date: 4/11/2014
Subject:
I ·G_0000189718
13454 - Safety_ Recall - Ignition SWitch Replacement
GM CUSTOMER CARE AND AFTERSALES
DCS3184
URGENT - DISTRIBUTE IMMEDIATELY
Date:
April 11, 2014
Subject:
13454 - Safety Recall
Ignition Switch Replacement
Models:
2005-2007 Chevrolet Cobalt
2005-2006 Pontiac Pursuit (Canada Only)
2007 Pontiac G5
To:
All General Motors Dealers
Attention:
General Manager, Service Advisor, Service Manager, Parts and
Service Director, Parts Manager, and Warranty Administrator
General Motors is releasing the service bulletin for Safety Recall 13454 today. Please see the
attached bulletin for details.
Vehicles involved in this safety recall are also involved in safety recall 14113 or 14133. In the
interest of customer satisfaction and to assist with dealer throughput, recall repairs for 13454 and
14113 or 14133 and should be performed in a single visit. Please see the notes provided below for
additional information.
Customers will receive a notification letter In the near future advising them that parts are becoming
available for recalls 13454 and 14113 or 14133, and they should contact their dealer to arrange a
service appointment for the recall repairs. When contacted for a service appointment, schedule
their appointment as soon as possible based on parts availability. Please place orders only for the
ignition switch part number 23215459 and include the VIN. Orders will be fulfilled with parts needed
for both recalls based on this.
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Whenever a customer contacts you about the recalls it is imperative that you remind them
of the following:
Until the recall repairs have been performed, it is very important before exiting the vehicle
to make sure the vehicle is in "Park," or in the case of a manual transmission, to put the
transmission into reverse gear and set the parking brake. Also, customers should remove
all items from their key ring, leaving only the vehicle key. The key fob (if applicable), should
also be removed from the key ring.
Customer Letter Mailing
The customer letter mailing will begin in the near future. A dealer administrative message will be
sent at that time.
Global Warranty Management (GWM)
The Investigate Vehicle History screen in GWM has been updated.
Campaign Initiation Detail Report (CIDR)
The CIDR will be available in the near future.
END OF MESSAGE
GM CUSTOMER CARE AND AFTERSALES
Message Attachment(s):
~13454
Bulletjn.pdf Acrobat PDF (327.SKB)
13454 bulletin
E-Mail:
Contact name:
Phone:
Department: Service - Brand Quality
Intended roles: General Manager, Parts & Service Director, Parts Manager, Service Advisor, Used Vehide Sales Manager, Warranty Administrator
Expires: 4/11/2015
Archives: 5/11/2014
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