SB-0000192087-A

gm_gmssg_qOl 
Friday, May 16, 2014 11:05 AM
From:
Sent:
To:
Subject:
Internal notification for: G_0000192087 13421 - Service Parts Safety Recall - Fuel
Attachments:
Transfer Pump Recall
13421 bulletin.pdf; 13421 over the counter sales.xlsx; 13421 Flyer.pdf
Date:
Ref. number: Service I Field Action I G_0000192087
5/16/2014
Subject; 13421 - Service Parts Safety Recall - Fuel Transfer Pump Recall
GM CUSTOMER CARE AND AFTERSALES
DCS3233
URGENT- DISTRIBUTE IMMEDIATELY
Date:
May 16, 2014
Subject:
13421 - Service Parts Safety Recall
Fuel Transfer Pump Recall
Models:
Various Serviced Vehicles Equipped with 6.6L Diesel Engine (LML/LGH)
and Dual Fuel Tanks (N2N)
To:
All GM Dealers
Attention:
General Manager, Service Advisor, Service Manager, Parts and
Service Director, Parts Manager, Used Vehicle Sales Manager,
and Warranty Administrator
General Motors is releasing Service Parts Safety Recall 13421 today. Please see the attached
bulletin for details.
Various serviced models may have had a suspect part installed during a service visit. A search of
General Motors sales records has identified the following 3 categories of sales:
1. Sales records that contain a VIN. These identified VINs will be on the Investigate Vehicle History
(IVH) screen in GM Global Warranty Management (GWM) system. GM will contact these customers.
2. Sales records that contain a customer address but no VIN.
customers. The VIN will not appear in IVH.
GM will contact these
3. Sales records that do not contain a VIN or customer address. Attached to this message is a
list that identifies the involved dealers and provides an invoice number. Dealers are to search their
part sales records to determine the name and address of the purchaser. If the purchaser is the owner
1
of the vehicle, dealers are to send the owner a copy of the letter found at the back of bulletin 13421,
requesting that their vehicle be brought in for repair. If the purchaser is a body shop, independent
repair shop, etc., dealers are to contact the repair facility and obtain the owner's name and address
and send the owner a copy of the letter. The VIN will not appear in IVH.
Attached to this message is also a recall flyer to post in the appropriate places within the
dealership.
Customer Letter Mailing
The customer letter mailing for those identified customers in Item 1 and 2 above will begin on May
28, 2014.
Global Connect (GWMl
The "Investigate Vehicle History" (IVH) screen will be updated with identified VINs in Item 1 above
2014.
M~
Campaign Initiation Detail Report (CIDRl
The CIDR will be available May 20, 2014.
END OF MESSAGE
GM CUSTOMER CARE AND AFTERSALES
----------------------·----------·----------------------Message Attachment(s):
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Acrobat PDF (283.SKB)
13421 bulletin
~;l3_::\.2.LOY..er..1b.e....C.O_Y.a.te.uale$..Xl.SX
MS Excel Workbook 2007 (19.64KB)
13421 Sales Report
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Acrobat PDF (17.60KB)
13421 Recall Flyer
E-Mail:
Contact name:
Department: Service - Brand Quality
Phone:
Intended roles: General Manager, Parts & Service Director, Parts Manager, Service Advisor, Used Vehicle Sales Manager, Warranty Administrator
Archives: 6/16/2014
Expires: 5/16/2015
2