T-SB-0160-14

®TOYOTA
T-SB-0160-14
Technical Service Bulletin
December 22, 2014
Entune Audio Head Unit Software Update (Panasonic)
Service
Category
AudioN isual/Telematics
Section
AudioN ideo
Market
USA
Toyota Supports ~
ASE Certification ~
Applicability
Y EAR(S)
MODEL(S)
2014 - 2015
4Runner, Highlander,
Highlander HV,
Sequoia, Tacoma,
Tu ndra
ADDITIONA L INFORMATION
SUPERSESSION NOTICE
The information contained in this bulletin supersedes SB No. T-SB-0006-14.
• Applicability has been updated to includ e 2015 model year applicable vehicles.
Service Bulletin No. T-SB-0006-14 is Obsolete and any printed versions should be discarded.
Be sure to review the entire content of th is bulletin before proceeding.
NOTE
This bulletin does NOT apply to 2015 model year Sienna vehicles .
Introduction
Some 2014 model year applicable vehicles equipped w ith Entune™ Audio (ve rsion 010169) I
Entune ™ Audio Plus (version 0101 7 1) I Entune ™ Premium Audio (version 010185) may exhibit one
or more of the following conditions:
• Bluetooth® sometimes disconnects with Androi d™ phones
• Bluetooth® disconnects with iPhone® 4 when connected to USB
• Rad io reboots with heavy radio load condition (e.g ., dual map and POis ON and Entune™ Audio
music ON and multiple destinations set) (Entune TM Premium Audio only)
• Rad io reboots after completing a navigation route by voice command system and pressi ng
Talk Switch (Entu ne ™ Prem ium Audi o only)
Some 2014 model year applicable vehicles equipped with Entune™ Audio (version 01 0 173) I
Entune™ Audio Plus (version 01017C) I Entune ™ Premium Audio (version 010195) may exh ibit one
or more of the following conditions:
• Voice command screen is cancelled by pop-up screen
© 20 14 Toyota Motor Sales, USA
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@TOYOTA
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T-SB-0160-14
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Entune Audio Head Unit Software Update (Panasonic)
Introduction (Continued)
• Voice command system does not respond for an extended period of time
• Radio reboots and navigation route is deleted (Entune TM Premium Audio only)
•
Bluetooth® disconnects when phone is connected to Bluetooth® Audio from USB connection
•
Radio reboots after entering a particu lar address as destination (Entune TM Premium Audio only)
•
Route guidance is lost after ACC is cycled and after arriving at second destination
(Entune TM Premium Audio only)
Some 2014 model year applicable vehicles equipped with Entune TM Audio (version 010179) I
Entune TM Audio Plus (software version 010183) I Entune TM Premium Audio (software version
0101A1) may exhibit one or more of the following conditions:
• Radio reboots after using voice comma nd system or after screen goes blank (Entune TM
Premium Audio on ly)
• Bluetooth® disconnects or repeats disconnect and connect
• Entune TM is inoperative (Entune TM Premium Audio only)
• Radio freezes when certain Home address is set as destination (Entune TM Premium Audio only)
• House number is not displayed in Home or preset locations (Entune T M Premium Audio only)
Some 2014 model year applicable vehicles equipped with Entune TM Audio (software version 010178) I
Entune TM Audio Plus (software version 010185) I Entune TM Premium Audio (software version
0101A5) may exhibit one or more of the following conditions:
• Navigation re-route pop-up comes up continuously (Entune TM Premium Audio only)
• No map is displayed with new vehicles (Entune TM Premium Audio only)
• "i" button is displayed when navigation route guidance is not used (Entune TM Premium
Audio only)
• Radio screen goes blank or freezes occasionally while using navigation function (E ntune TM
Premium Audio only)
• Radio reboots when an Apple® device which has 9,999 songs or more is connected
• Unselected music is played when certain playlists are selected by voice commands
• CD does not play occasionally
• Voice prompt ends unexpectedly while trying to make a call by voice commands
• Voice commands are inoperative for music
•
Radio screen goes black after using voice commands
© 2014 Toyota Motor Sales, USA
@TOYOTA
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Entune Audio Head Unit Software Update (Panasonic)
Introduction (Continued)
Some 2014 model year applicable vehicles equipped with Entune TM Aud io (software version 01 0180)
I EntuneTM Audio Plus (software version 010188 or 010190) I EntuneTM Prem ium Audio (softwa re
version 0101B1 or 0101 BE) may exhibit one or more of the following cond itions:
•
Bluetooth® call cannot be muted
• Email/Text message does not display and keeps showing "Loading message list"
• Radio reboots when text message is received
• Pandora® sound is interrupted
• No sou nd if "Ringtone Volume" and "Message Read out Volume" are changed during
Bluetooth® connection
• Radio reboots when some HD radio channels are received
• Radio reboots with Bluetooth® operation.
• iPod® is paused after Bluetooth® phone ca ll
•
Pop noise from AM radio
•
Noise on AM radio when brake is pressed in hybrid vehicles
•
Destination cannot be set (Entune TM Premium Audio only)
•
Distance to traffic incident is shown incorrectly (Entune T M Premium Aud io only)
•
Intersection map is not displayed (Entune TM Premium Audio on ly)
• Traffic incident icon is not displayed (Entune TM Premium Audio only)
•
Radio freezes with navigation operation (Entune TM Premium Audio only)
• Touch screen becomes unresponsive after setting destination nearby and pop-up screen of "You
are nearby" is displayed (Entune TM Premium Aud io on ly)
• Arrival time shows incorrectly after destination is set (Entune TM Premium Audio only)
• Radio reboots with navigation operation (E ntune TM Prem ium Audio only)
• Along My Route POI search does not show any results (Entune TM Premium Audio on ly)
• Traffic information icon is not displayed after returning from future time prediction to Now
(Entune TM Premium Audio only)
• Traffic event icon disappears after going to traffic forecast (Entune TM Premium Aud io only)
• Traffic information is not displayed (Entune T M Premium Audio only)
• Doppler traffic is not displayed after removing map SD card and reinserting it. (Entune TM
Premium Audio only)
© 20 14 Toyota Motor Sales, USA
@TOYOTA
T-SB-0160-14
December 22, 2014
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Entune Audio Head Unit Software Update (Panasonic)
Introduction (Continued)
• Traffic event does not display intermittently (Entune TM Premium Audio only)
Updated system software is now available to address these conditi ons. Follow the repair procedure
in this bulletin to install the latest software version .
Warranty Information
OP CODE
EL1318
DESCRIPTION
MOD EL
TIME
OFP
4Runner
86100-35260
86100-35270
86100-35320
Highlander
Highlander HV
86804-0E 110
86804-0E 120
Sequoia
86140-0C060
86140-0C070
86804-0C030
86804-0C050
Tacoma
86140-04040
86140-04120
86140-041 30
86140-041 50
86804-04010
86804-04030
86804-04050
86804-04070
Tundra
861 40-0CO 10
86140-0C021
86140-0C040
86140-0C050
86804-0C070
86804-0C080
86804-0C090
86804-0C100
0.3
Software Update
T1
T2
87
74
APPLICABLE WARRANTY
• This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months
or 36,000 miles, whichever occurs first, from the vehicle's in-service date.
• Warranty application is limited to occurrence of the specified condition described in
this bulletin .
© 2014 Toyota Motor Sales, USA
@ TOYOTA
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December 22, 2014
T-SB-0160-14
Entune Audio Head Unit Software Update (Panasonic)
Required Tools & Equipment
SPECIAL SERVICE TOOLS (SST)
USB Drive Firmware
Update - Panasonic*
PART NUMBER
01030-PANSC-14C
QTY
1
HEAD UNIT
APPLICABLE FILE ON THE
USB DRIVE•
Entune™
Aud io
13TBDANA-DAOO 0133.kwi
Entune ™
Audio Pl us
13TDDANA-DAOO 0145.kwi
Entune TM
Premium
Au dio
13TDANNA-DAOO 0193.kwi
• Essential SST.
MULTIMEDIA SOFTWARE FILE DOWNLOAD
The Multimedia software update file may also be downloaded directly from this Service Bulleti n by
clicking on the file name in the table above. The file may be saved directly to a commonly-available
blank USB flash drive .
For USB flash drive requi rements and download instructions:
Refer to the Technical Information System (TIS): Diagnostics - Calibrations Reference Documents - "Multimedia Software Download Instructions"
NOTE
Additional SSTs may be ordered by calling 1-800-933-8335.
Software Update
1. Confirm the audio system type by checking the Panel ID printed on the bottom-right or
bottom-center of the machine.
Figure 1. Highlander, Highlander HV, Sequoia, Tacoma,
& Tundra
l\Jll·X.0.1
....'Cl
:>
"°°
1£U
Figure 2. 4Runner
~~
..
c
-ti •
.•.
• II
© 2014 Toyota Motor Sales, USA
@ TOYOTA
T-SB-0160-14
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Entune Audio Head Unit Software Update (Panasonic)
Software Update (Continued)
Table 1. Pa nel ID Information
Model
Entune ™ Audio
Entune ™ Audio Plus
Entune TM Premium Audio
4Run ner
N/A
N/A
57079
57080
57085
Highlander
Highlander HV
N/A
N/A
57063
57064
Sequoia
57096
57097
57099
570A1
Tacoma
57089
510078
57090
510079
510080
Tundra
57067
57068
57070
57071
2. Insert the USB Drive SST into the vehicle USB port.
3. Sta rt the engine.
© 201 4 Toyota Motor Sales, USA
57092
57094
510074
510075
510076
510077
57072
57073
57074
57075
@TOYOTA
December 22, 2014
T-SB-0160-14
Entune Audio Head Unit Software Update (Panasonic)
Software Update (Continued)
4. Go to the Setup screen.
A. For Entune TM Audio:
Press the SETUP button on the panel.
Figu re 3. Tacoma, Sequoia
Figure 4. Tundra
B. For Entune TM Audio Plus I Entune TM Premium Audio:
(1) Press the APPS button on the panel.
Figu re 5. 4Run ner, High lander, Highlander HV,
Seq uoia, Tacoma & Tundra
Figure 6. Tundra
Figure 7.
NOTE
If Entune ™ pop-up displays,
select OK.
© 2014 Toyota Motor Sales, USA
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December 22, 2014
Entune Audio Head Unit Software Update (Panasonic)
Software Update (Continued)
(2) Select Setup on the Apps screen.
5. Select General on the Setup screen.
Figure 8.
Figure 9.
~
r
General
I,..
Horne
Screen
Voice
Display
r
•
""
r;
Bluetooth
Phone
Audio
Navigation
Screen Off
6. Select Software Update from the list on the
General Settings screen.
Figure 10.
HINT
Scroll down the list until Softwar e Update
is displayed .
© 2014 Toyota Motor Sales, USA
@ TOYOTA
T-SB-0160-14
December 22, 2014
Entune Audio Head Unit Software Update (Panasonic)
Software Update (Continued)
7. Select Update on the Software Update screen.
Figure 11 .
Figure 12.
NOTE
If software has been detected properly, a
" New software was found." pop-up will
be displayed.
8. Verify that the new software is up-to-date on the Software Update screen.
Fi gure 13 .
'J ..
•••11!:
I··
~
Model ID :13TDANNA- DAOO SAM ID:AEAIBUVOEY
Hard No.:86100-0C090
C urre nt
Detail
Audio:
010185
Audio System:
000072
Dsp Module :
520020
0101C1
t
Update Software
© 2014 Toyota Motor Sales, USA
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Entune Audio Head Unit Software Update (Panasonic)
Software Update (Continued)
Table 2. Softwa re Version Informati on
Entune™ Audio
Type
Current
Version
Entune™ Audio Plus
New Version
Current
Version
Audio
010169
010173
010179
010178
010180
Audio System
Entune ™ Premium Audio
New
Version
Current
Version
New
Vers ion
010185
010171
01017C
010183
010185
010188
010190
010191
010185
010195
0101A1
0101A5
01 0181
0101 BE
0101C1
000072
-
000072
-
000072
000074
000078
-
Dsp Module
420020
-
520020
-
520020
520050
-
Sub
010001
-
010001
-
010001
-
Can
130209
-
130209
-
130209
-
9. Select Update Software on the
Software Update screen.
10. Select Yes on the "Would you like to start the
software update?" pop-up.
Figure 14.
Figure 15.
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@TOYOTA
December 22, 2014
T-SB-0160-14
Entune Audio Head Unit Software Update (Panasonic)
Software Update (Continued)
11 . The unit begins installation. The update will take about 10 minutes.
Figure 16.
NOTE
•
Do NOT turn off the engine or
ACC before the software is ready
for updating.
•
Do NOT pull the USB Drive SST out
of the vehicle USB port.
· For Entune TM Premium Audio:
Fig ure 17.
If update fails and the error message
"New software is not compatible with the
system." displays, cycle the ignition OFF,
remove the Map Micro SD Card from the head
unit, and repeat steps 2 - 11.
NOTE
Software update error is more likely
to occur in areas with more traffic
information.
Once update is complete, reinsert the Map
Micro SD card into the head unit, cycle the
ignition OFF, and proceed to step 13.
12. When "The software is ready for updating."
displays, cycle the ignition OFF.
Figure 18.
13. Remove the USS Drive SST from the vehicle USB port.
© 2014 Toyota Motor Sales, USA
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T-SB-0160-14
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Entune Audio Head Unit Software Update (Panasonic)
Software Version Confirmation
1. Perform steps 3 - 7 of the Software Update proced ure to re-enter t he Software Update screen .
2. Verify th at the software information is upd ated on
the Software Update screen .
Figure 19.
*
Software Upddtc
.11
~
Ii
Model ID:13TDANNA-DAOO SAM ID:AEAIBUVOED
Hard No.: 86100-0C090
Current
Audio System :
0101 C1
000078
Dsp Module :
520050
Audio:
New
t
Table 3. New Software Version Information
Entune ™ Audio
Entune™ Audio Plus
Entune ™ Premium Audio
Type
Current
Version
New Version
Current
Version
New
Version
Current
Version
New Version
Audio
010185*
-
010191 *
-
0101C1 *
-
Audio System
000072
-
000072
-
000072
000074
000078
-
Dsp Module
420020
-
520020
-
520050
-
Sub
010001
-
010001
-
010001
-
Can
130209
-
130209
-
130209
-
* Updated version information
© 2014 Toyota Motor Sales, USA