T-SB-0142-14

@TOYOTA
T-SB-0142-14
Technical Service Bulletin
October 23, 2014
2015 Avalon/Avalon HV Pre-Delivery Service (PDS)
Service
Category
General
Section
Pre-Delivery Service
Market
Toyota Supports ~
ASE Certification. .
USA
Applicability
YEAR(S)
MODEL(S)
2015
Avalon, Avalon HV
ADDITIONAL INFORMATION
Introduction
Pre-Delivery Service (PDS) is a critical step in satisfying ou r new car customers. Customer feedback
indicates the following areas deserve special attention when performing PDS :
• Careful inspection for paint chips/scratches and body dents/dings.
• Proper operation of electrical accessories (including interi or light, clock, and radio reset).
• Interior cleanliness.
• Proper function of mecha nical systems.
Customer retention and proper maintenance of vehicles has been a major focus for Toyota . To help
remind customers that regular oil changes are essential to the proper ma intenance of their vehicle,
dea lers are required to begin insta lling a first oil change reminder sticker prior to delivery. By doing
this, customers will be reminded to return to your dealership for their first oil change. Your current
oil change reminder sticker may be used. (See PDS Check Sheet item 9 of "Final Inspection
& Cleaning.')
A new PDS Check Sheet has been developed for the 2015 model year Avalon . Some check points
have been added , expanded , or clarified . B ulletins are avai lable for items in bold type.
Warranty Information
OP CODE
DESCRIPTION
001013
Pre-Delivery Service (PDS)
MODEL
TIME
Avalon
1.1
Avalon HV
1.5
© 201 4 Toyota Motor Sales USA
OFP
T1
T2
-
-
-
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@TOYOTA
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October 23 , 2014
2015 Avalon/Avalon HV Pre-Delivery Service (PDS)
Warranty Policy
If the need for additional repairs or adjustment is noted during PDS. the required service should be
performed under warranty. Reimbursement will be managed under the warranty policy.
The Warranty Policy and Procedures Manual requires that you maintain the completed PDS
check sheet in the customer's file. If you cannot produce a completed form for each retailed
vehicle upon TMS and/or Reg ion/Distributor audit, the PDS payment amount will be subject to debit.
An additional Repa ir Order completed in co njunction with normal PDS must have time punch/flags
for service. If multiple repairs are performed , separate time flags must be punched for ea ch repair.
Required Tools & Equipment
REQUIRED EQU IPMENT
SUPPLIER
Tech stream 2.0•
Techstream Lite
PART NUMBER
QTY
TS2UNIT
ADE
TSLITEPDLR01
1
• Essential SST
NOTE
• Only ONE of the Techstream units listed above is requ ired .
•
Software version 9.20.022 or later is requ ired .
• Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE) at
1-800-368-6787.
B efore Inspection
When performing new car Pre-Delivery Service, install Short Pin before moving vehicle from storag e
lot so that FU NCTIONAL OPERATION checks can begin as soon as vehicle is moved into the
service stall .
1. Install Short Pin* - T-SB-01 38-14
NOTE
Th e Short Pin is removed only on vehicles going to Hawaii, Puerto Rico , Saipan , Guam, and
American Samoa.
© 2014 Toyota Motor Sales USA
@ TOYOTA
T-SB-0 142-14
October 23, 201 4
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2015 Avalon/Avalon HV Pre-Delivery Serv ice (PDS)
Functional Operation
Apply parking brake and cycle ignition "IG-ON ," place gear selector in reverse, turn on lights and rear
defogger. Unlock all doors, release fuel door, release trunk hatch.
1. Check dome, courtesy, map, and sun visor lights*
2. Check warning/indicator lights, gauges, and horn
3. Check windshield wipers and washers
4. Check headlights, instrument lights, turn signals, emergency flashers, and brake lights
5. Check inside/outside rear view mirror operation/adjustment
6. Check cigarette lighter* and power outlets
Check the power outlet using an electrical accessory designed for this use.
7. Check audio/navigation*/backup camera* systems and set clock
For navigation, set the destination search area to local position.
8. Verify Entune/Navigation software version (Display Audio, Non-HOD Type only)* T-SB-0163-1 3
9. Install shift-lock override button cover
10. Check sliding roof*
11 . Check rear sunshade operation*
Walkaroun d Inspectio n
Starting at the left front door, check window and door lock operation and the operation of all power
windows and door locks from master switch , on vehicles so equipped. While walking around vehicle
in a counterclockwise direction , open left rear door and check operation of window regulator and
door lock, set child safety door locks to the norm al (un locked) position. Assure tightness of interior
garnishes and check seat belts. Inspect trunk contents and lights at rear of vehicle. Repeat checks
at right rear doo r. Inspect right front door window regulator and lock operation and garnishes. Check
seat and seat belt operation . Continue on around to the front of the vehicle checking lights.
1. Check Smart Key System* - T-SB-0024-14
2. Check door and door lock operation , including each wireless remote control/theft deterrent
system*
3. Check window operation
4. Check that engi ne starts with all keys
5. Check th at ch ild safety door locks are in norma l (unlocked) position
© 2014 Toyota Motor Sales, USA
@TOYOTA
T-SB-0142-14
October 23 , 2014
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2015 Avalon/Avalon HV Pre-Delivery Service (PDS)
Walkaround Inspection (Continued)
6. Check seats and seat belt operation
7. Check rear defogger/rear view mirror defogger*
8. Check side marker, tail, backup, and license plate lights
9. Check luggage compartment light* and trim appeara nce
10. Adjust spare tire pressure, inspect for damage, and check jack and tool installation
11 . Check headlight aim
Refer to the Repa ir Manual for proced ures.
Under Hood
1. Check engine oil level
2. Check brake fl uid level
Visually inspect using see-through reservoirs.
3. Check engine coolant level
4. Check Inverter fluid level*
5. Check wind shield washer fluid level
6. Check battery state-of-charge using Digital Battery System Analyzer
Refer to Service Bulletin No. PG001-06, "Battery Maintenance for In-Stock Vehicles &
Pre-Delivery. "
NOTE
Battery SOC should be a minimum of 75%. Please enter the SOC Reading on the space
provided on the check sheet and attach the printout to the check sheet.
7. Inspect for fuel , oil, coolant, and other fluid leaks
Battery Maintenance*
1. Perform HV battery check and maintenance - T-SB-0027- 14
© 2014 Toyota Motor Sales USA
@TOYOTA
T-SB-0142-14
October 23, 2014
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2015 Avalon/Avalon HV Pre-Del ivery Service (PDS)
Und er Vehicle (On Hoist)
1. Remove disc brake anti-rust covers/anti-corrosion wheel film * - PD017-04
Visually inspect rotors for rust.
NOTE
For best rotor rust prevention , retain wheel film on vehicl e until just prior to customer delivery.
2. Inspect tires for defects/damage
3. Initialize Tire Pressure Warning System (TPWS) - see check sheet
4. Install wheel covers/caps/spare tire wheel covers*
5. Check hybrid transmission fluid level*
6. Inspect for fuel , oil , coolant, and other fluid leaks
7. Inspect under the vehicle for damage, rust etc.
8. Visually check bolts and nuts on chassis and powertrain for looseness
9. Install rubber body plugs (stored in glove box or center console)*
Install the 4 rubber plugs into front and rear torque box holes.
10. Install front wheel openi ng extension pads - see check sheet
Road Test
A complete road test helps assure customer satisfaction . Drive vehicle over a variety of road
surfaces and driving conditions. Check for unusual noise and driving performance.
1. Check cold engine operation
Check starting and fast idle operation performance.
2. Check eng ine operation during warm-up
Check that engine operates smoothly during warm-up.
Check for unusual noise, engine vibration , rough idle, etc.
3. Check engine at normal operating temperature
Check engine performance over a broad range of driving conditions, including idle quality,
acceleration , cruise, and deceleration.
4. Check transmission operation*
Check transmission operation , including operation* in each range, neutral start switch , and
shift lock system .
© 201 4 Toyota Motor Sales USA
@TOYOTA
T-SB-0142-1 4
October 23 , 2014
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2015 Avalon/Avalon HV Pre-Delivery Service (PDS)
Road Test (Continued)
5. Check brake and parking brake operation
Check brake function , including unusua l noise, parking brake performance , and all rela ted
brake system indicator lights.
6. Check steering operation and off-center/vehicle pull/flutter
Check steering function.
Check steering off-center/vehicle pull/flutter.
7. Inspect for abnormal noise and vibration
8. Inspect for squeaks and rattles
9. Check Blind Spot Monitor System*
10. Check front and rear* heater and A/C operation
11 . Check cruise control operation*
Check cruise control, including On-Off switch , "SET/COAST,'' "RESUME/ACCEL,'' and
"CANCEL.:' functions.
12. Check front seat heater/venti lation* operation
13. Check driver's seat memory operation*
14. Set/calibrate compass* - see check sheet
Final Inspection & Cleaning
1. Remove interior protective covers, unnecessary labels, tags, etc. (Remove protective covers
just before delivery to the custome r)
Remove plastic covers from door panels, seats, head restra ints, and sun visors, as required .
Remove labels, tags, and stickers (except those containing owner information).
NOTE
Consumer information labels, such as airbag information warning and bumper information
labels, MUST be left on t he vehicle until delivery to a retail customer.
2. Visually inspect all interior parts for installation, damage, fit, dirt, etc.
3. Verify
flo~r
mat appl ication and install using retaining clips* - T-SB-0029-14
4. Verify green light is illuminated on SOS (Safety Connect) button*
© 2014 Toyota Motor Sales USA
@TOYOTA
October 23, 2014
T-SB-0142-14
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2015 Avalon/Avalon HV Pre-Delivery Service (PDS)
Final Inspection & Cleaning (Continued)
5. Remove Rapgard ™ and clear protective bumper film*
Ensure that ALL glue residue is removed .
6. Wash and clean vehicle
7. Inspect paint finish for scratches, chips, rust, dents, damage, etc
8. Inspect exterior body parts for proper installation, damage, rust, etc.
9. Place oil change sticker on inside of windshield , top left corner
Complete the mileage or date recommendation and apply the oil change reminder sticker to the
inside of the windshield , top left corner. You may use your current oil change reminder sticker.
10. Place Owner's Guide and first aid kit portfolio* in glove box
11 . Insta ll front li cense plate and m o unting bracket* - see check sheet
12. Perform Techstream Health Check
Perform Health Check to ensure that diagnostic trouble codes are not present. Health Check
results can be printed for the customer at delivery, or for the dealer file, using the Diagnostic
Report function .
· Inspect or install when eqwpped or requtred
© 201 4 Toyota Motor Sales. USA