T-SB-003-14

@TOYOTA
Rev2
T-SB-0003-14
Technical Service Bulletin
January 14, 2014
Entune Audio Head Unit Software Update {Fujitsu Ten)
Service
Category
AudioN isual/Telematics
Section
AudioN ideo
Market
USA
Toyota Supports ~
ASE Certification ~
Applicability
Y EA R(S)
MODEL(S)
2014 - 2015
Camry, Camry HV,
ADDITIONAL INFORMATION
Corolla, RAV4
REVISION NOTICE
December 16, 2014 Rev2 :
• Applicability has been updated to include 2015 model year applicable vehicles.
• The entire bulletin has been updated.
July 31 , 2014 Rev1 :
• Applicability has been updated to include 2014 model year Camry, Camry HV, and
RAV4 vehicles.
• The entire bulletin has been updated.
Any previous printed versions of this bulletin should be discarded.
Introduction
Some 2014 model year Corolla vehicles equipped with Entune ™ Aud io (vers ion BU.26.42) or
Entune ™ Premium Audio (version A U.26.6 1) may exhibit one or more of the following conditions:
• Apps screen displays after re-route (Entune TM Premiu m Audio only)
• Voice command system freezes during phonebook transfer
• Voice comma nd system freezes w hen radio is in XM mode
•
Bluetooth® is inoperati ve while using Apps
•
Sent S M S message continu ally appears on display audio for BlackBerry® devices (Q 10 & Z 10)
© 2014 Toyota Motor Sales, USA
Page 1 of 18
@TOYOTA
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Page 2 of 18
Entune Audio Head Unit Software Update (Fujitsu Ten)
Introduction (Conti nued)
Some 2014 model year Corolla and RAV4 vehicles equipped with EntuneTM Audio (version BU.30.05
& BU.30 .25) , EntuneTM Audio Plus (version DU.35.08), or Entune TM Premium Audio (version
AU.30.08 & AU.35.05) may exhibit one or more of the following conditions:
• Voice command system freezes when voice command is used right after ignition is ON
(Entune TM Premium Audio only)
•
Entune T M function is inoperative (Entune TM Premium Audio only)
• Cover art does not match with HD Radio TM music playing (Entune TM Premium Audio only)
•
Music cannot be selected via voice command system (Entune TM Premium Audio only) when a
device has more than 15,000 songs
• XM preset channels are removed (Entune TM Premium Audio only)
•
Radio freezes after inputting a certain address in navigation destination
(Entune TM Premium Audio only)
•
Bluetooth® connection is dropped
•
Phonebook does not transfer
•
Browse button does not appear in Bluetooth® Audio
•
Bluetooth® connected device cannot be changed
• Voice command system is inoperative after deleting all contacts
•
Connected Bluetooth® device cannot be deleted
•
User setting is deleted
Some 2014 model year vehicles equipped with EntuneTM Aud io (version BU.30.18, BU.30.27 ,
BU.30 .21 , BU.30 .31 ), Entune TM Audio Plus (version DU.35.16), or Entune ™ Premium Aud io
(version AU.30.26 , AU .30.51 , AU .36.66 , AU.35.16 , AU.35 .17) may exhibit one or more of the
following conditions:
• Cover art does not change when chang ing songs on Bluetooth® Audio (Entune TM Audio,
Entune TM Premium Audio only)
• Audio automatically becomes "Audio off," disconnects Bluetooth® automatically, or won 't
automatically play
•
Bluetooth® Audio volume fluctuates or goes back to default setting or becomes louder
for an instant
• Won't display Playlist in browse properly
• Won't recognize the music title in iPod ™
© 2014 Toyota Motor Sales, USA
@TOYOTA
T-S B-0003-14
Rev2
January 14, 2014
Page 3 of 18
Entune Audio Head Unit Software Update (Fujitsu Ten)
Introduction (Continued)
•
No sound on iPod™ Video while time count on the video is progressing correctly
• Could not playback CD
• A loading screen continues being displayed at the time
• Continuously reboots
• Radio screen changes to an arbitrary rear camera screen wh ile driving
• Added App is not added at end of the Apps list
• Mandatory update pop-up appea rs after Bluetooth® is disconnected
• Unit freezes or no response when using voice command
• Buttons and rad io screen related to Phone and Apps won't respond
• Voice command shuts down in the middle or no guidance at all
• Vo ice command initializatio n not completed or takes long time to complete initializing
• Music Voice Recognition is not avai lable (Entune TM Audio, Entune TM Premium Audio only)
• Won't display emai l or text message properly (no body text, no line break, shows the same
message twice)
•
Incoming email or text message shown after email has already been viewed in
Messages screen
•
"Text to speech" readout doesn 't work or slow response, and volume does not change
• Old email or text message is included in new contents when incoming mail message is
read aloud
• Audio system sound does not MUTE during emai l reading aloud
• Weather map will not open , only beeps
• There is no car cursor on the simple map traffic screen
• Won't display Phone call list properly
• Won't go to Map screen or no map on Home screen (Entune TM Premium Audio only)
• Navigation re-route pop-up comes up continuously (Entune TM Premium Audio only)
• No map is displayed with new vehicles (Entune TM Premium Audio only)
•
"i" button is displayed when navigation route guidance is not used (Entune TM Prem ium
Audio only)
• Radio screen goes blank or freezes occasiona lly while using navigation fun ction (Entune TM
Premium Audio only)
© 201 4 Toyota Motor Sales, USA
@TOYOTA
T-SB-0003-14
Rev2
January 14, 2014
Page 4 of 18
Entune Audio Head Unit Software Update (Fujitsu Ten)
Introduction (Continued)
• One Shot Address Entry doesn't work sometimes (Entune TM Premium Audio only)
• Unit freezes when searching route to home memorized in preset memory
(Entune TM Premium Audio only)
• When certain destination/route is set, estimated arrival time shows blank
(Entune TM Premium Audio only)
• Cannot delete characters in POI search (Entune ™ Premi um Audio only)
• Shows "Would you like to set this destination on the freeway" even when destination is not
on freeway (Entune TM Premium Audio only)
• HD Traffic™ does not display (Entune™ Audio Plus only)
Some 2014 model year vehicles equipped with Entune ™ Audio Plus (version DU.70.09) or Entune ™
Premium Audio (version AU.70.09) may exhibit one or more of the following conditions:
• A ringtone does not sound when phone call is received during route guidance (Entune TM
Premium Audio only)
• Voice command was cancelled unexpectedly (Entune TM Audio Plus, Entune ™ Premium
Audio only)
•
"Yes" button is grayed out in the Bluetooth® Call Confirm screen (Entune ™ Audio Plus, Entune TM
Premium Audio only)
• Connected phone does not show as connected (Entune ™ Audio Plus, Entune TM Premium
Audio only)
•
"Connecting" message for text message does not go away when phone is already connected
(Entune ™ Audio Plus, Entune TM Premium Audio only)
• Cache radio is rewound by itself after voice command usage (Entune ™ Premium Audio only)
• Touch screen button is unresponsive on Entune TM caution screen (Entune TM Audio Plus,
Entune TM Premium Audio only)
• Some text messages are not displayed on the screen (Entune ™ Audio Plus, Entune TM Premium
Audio only)
• In Home screen , full screen of Entune ™ audio app is not shown (Entune ™ Audio Plus,
Entune TM Premium Audio only)
• Radio takes time to read out messages after "Show my message" voice command is recognized
• Voice command cannot be recognized during map route guidance (Entune ™ Premium
Audio only)
•
Incorrect destination is set when voice command is used (Entune TM Prem ium Audio only)
© 2014 Toyota Motor Sales. USA
®TOYOTA
T-SB-0003-14
Rev2
January 14, 2014
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Entune Audio Head Unit Software Update (Fujitsu Ten)
Introduction (Continued)
• Some audio sources are not displayed when voice command is used (Entune TM Audio Plus,
Entune TM Premium Audio only)
• Weather of some cities is not displayed when voice command is used (Entune TM Audio Plus,
Entune TM Premium Audio only)
• Voice command for music is not recognized (Entune TM Audio Plus, Entune TM Premium
Audio only)
• Some Play lists cannot be chosen when voice command is used (Entune TM Audio Plus, Entune TM
Premium Audio only)
• Radio freezes when voice command is used (Entune TM Aud io Plus, Entune TM Premium
Audio only)
• Blank radio presets are not skipped with steering wheel switch (Entune TM Audio Plus, Entune TM
Premium Audio only)
• Destination cannot be set (Entune TM Premium Audio only)
• Distance to traffic incident is shown incorrectly (Entune TM Prem ium Audio only)
• Intersection map is not displayed (Entune TM Premium Audio only)
• Traffic incident icon is not displayed (Entune TM Premium Audio only)
• Radio freezes with navigation operation (Entune TM Premium Audio only)
• Touch screen becomes unresponsive after setting destination nearby and pop-up screen of
"You are nearby" is displayed (Entune TM Premium Audio only)
• Arrival time shows incorrectly after destination is set (Entune TM Premium Audio only)
• Radio reboots with navigation operation (Entune ™ Premium Audio only)
• Along My Route POI search does not show any results (Entune TM Premium Audio only)
• Traffic information icon is not displayed after returning from future time prediction to current
time (Entune TM Premium Audio only)
• Traffic event icon disappears after going to traffic forecast (Entune ™ Prem ium Audio only)
• Traffic information is not displayed (Entune TM Prem ium Audio only)
• Doppler traffic is not displayed after removing map SD card and reinserting it (Entune™
Premium Aud io only)
• Traffic event does not display intermittently (Entune TM Premium Audio only)
• HD Traffic™ does not display at times (Entune™ Premium Audio only)
© 2014 Toyota Motor Sales, USA
@TOYOTA
Rev2
T-SB -0003-14
January 14, 2014
Page 6 of 18
Entune Audio Head Unit Software Update (Fujitsu Ten)
Introductio n (Continued}
Some 2014 - 2015 model year vehicles equipped with Entune TM Audio (version BU.70.06), Entune TM
Audio Plus (version DU.70.26), or Entune ™ Premium Audio (version AU.70.28) may exhibit one
or more of the following conditions :
• A part of music information of the who le album is not displayed when album art is pressed
•
Revised Quick Reply message goes back to default after key cycle
•
Device names in Bluetooth® setup screen are grayed out
• Bluetooth® is disconnected and does not reconnect automatically
• Pronunciation of French name streets is incorrect
• HD Traffic™ does not display
• Voice command cannot be used and keeps saying "voice recognition initializing" (Entune TM
Premium Audio only)
Some 2014 - 2015 model year vehicles equipped with Entune TM Aud io (version BU.38.11 or
BU.70.25), Entune™ Audio Plus (version DU.70.31) , or Entune ™ Premium Audio (AU.70.33 or
AU .38.32) may exhibit one or more of the following co nditions:
• Voice command ca nnot be used and keeps saying "voice recognition initializing" (Entune TM
Audio Plus only)
• Browse button is not displayed on Bluetooth® Audio screen
• Rad io freezes during phonebook transfer
Updated system software is now available to address these cond itions. Follow the repa ir procedure
in this bulletin to install the latest software version .
Production Change Information
This bulletin applies to:
• 2014 Camry and Camry HV vehicles equipped with Entune T M Audio and Entune TM Premium
Audio System produced AFTER the Production Change Effective V INs shown below.
MOD EL
PLA NT
PRODUCTION CHANGE EFFECTIVE VIN
4T1BF 1FK#EU 352836
Camry
TMMK
4T1BF 1FK#EU772337
4T1BK1 FK#EU025425
4T 1BK1 FK#EU543812
Camry HV
SIA
4T48F1FK#ER373319
TM MK
4T1801 FK#EU1 10949
© 2014 Toyota Motor Sales, USA
@TOYOTA
T-S B-0003-14
Rev2
January 14, 2014
Page 7 of 18
Entune Audio Head Unit Software Update (Fujitsu Ten)
Production Change Information (Continued)
• 2015 Camry and Camry HV vehicles equipped with Entune TM Audio and Entune TM Premium
Audio System
• 2014 - 2015 Corolla vehicles equipped with Entune TM Audio and Entu ne ™ Premium
Audio System.
• All 2014 - 2015 RAV4 vehicles.
Warranty Information
OP CODE
DESCRIPTION
MODEL
TIME
Software Update
Corolla
RAV4
T1
T2
87
74
86140-06190
86140-06390
86804-06100
86804-06110
86804-06140
86804-06160
Camry
Camry HV
EL1 317
OFP
0.3
86 140-02050
86804-02020
86140-0R090
86140-0R 100
86140-42190
86 140-42200
86804-0RO 10
86804-0R020
86804-42090
APPLICABLE WARRANTY
• This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months
or 36,000 miles, whichever occurs first, from the vehicle's in-service date.
• Warranty application is limited to occurrence of the specified condition described in
this bulletin .
© 2014 Toyota Motor Sales, USA
@TOYOTA
T-SB-0003-14
Rev2
January 14, 2014
Page 8 of 18
Entune Audio Head Unit Software Update (Fujitsu Ten)
Required Tools & Equipment
SPECIAL
SERVICE
TOOLS (SST)
PART NUMBER
HEAD UNIT
APPLICA BLE FILE ON
USB DRIVE
QTY
13TBDA NA-CA01 7026.zip
1
2015 Camry,
Camry HV
13TBDANA-CA02 3844.zip
1
2014 - 2015
RAV4
13TDDANA-CA01 7034 .zip
1
13TDAN NA-CA02 7034.zip
1
201 4 - 2015
RAV4
13TDAN NA-CA03 7034.zip
1
2015 Camry,
Camry HV
13TDANNA-CA04 3844.zip
1
MODEL
2014 Camry,
Camry HV
Entune TM
Audio
USB Drive
Firmware
Update Fuj itsu Ten*
01031-FJTS U-148
Entune TM
Audio Plus
2014-2015
Corolla, RAV4
2014 Camry,
Camry HV
EntuneTM
Premium
Audio
2014 - 2015
Corolla
* Essential SST.
MULTIMEDIA SOFTWARE FILE DOWNLOAD
The Multimedia software update file may also be downloaded directly from this Service Bulletin by
clicking on the file name in the table above. The file may be saved directly to a commonly -available
blank USB flash drive.
For USB flash drive requirements and download instructions:
Refer to the Technical Information System (TIS): Diagnostics - Calibrations Reference Documents - " Multimedia Software Download Instructions"
NOTE
Additional SSTs may be ordered by calling 1-800-933-8335.
© 2014 Toyota Motor Sales, USA
@ TOYOTA
T-SB-0003-14
Rev2
Page 9 of 18
January 14, 2014
Entune Audio Head Unit Software Update (Fujitsu Ten)
Software Update
1. Confirm the audio system type by checking the Panel ID printed above the top-right or
bottom-right of the display.
Figure 1. Coroll a
Figure 2. Camry, RAV4, Camry HV
Panel ID Inform ation
MODEL
Camry
Camry HV
MODEL YEAR
ENTUNE TM AUD IO
ENTUNE™ AUDIO PLUS
ENTUNE ™ PREMI UM
2014
100201
NIA
100202
100203
2015
100366
NIA
100367
100368
100149
N/A
100150
100327
100328
100325
100326
100319
100324
100459
Corolla
RAV4
2014 - 2015
2. Insert the USB Drive SST into the vehicle USB port.
3. Start the engi ne.
© 2014 Toyota Motor Sales, USA
@TOYOTA
T-SB-0003-14
Rev2
January 14, 2014
Entune Audio Head Unit Software Update (Fujitsu Ten)
Software Update (Continued)
4. Wait for the Select Audio Source screen to
be displayed.
Figure 3.
5. Wa it until the USS source icon high lights and
displays the US S name with the icon.
Figure 4.
© 201 4 Toyota Motor Sales, USA
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@ TOYOTA
T-SB-0003-14
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January 14, 2014
Entune Audio Head Unit Software Update (Fujitsu Ten)
Software Update (Continu ed)
6. Go to the Setup screen .
A. For Entune TM Audio.
Press the SETUP button on the panel.
Figure 5.
1
2
I
3
Coroll•
I
Camry, Cam ry HV
RAV4
B. For Entune TM Audio Plus I Entune TM
Premium Audio:
Figure 6. Camry, Corolla, R.AV4
(1) Press the APPS button on the left of
the panel.
© 2014 Toyota Motor Sales, USA
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@ TOYOTA
T-SB-0003-14
Rev2
January 14, 2014
Entune Audio Head Unit Software Update (Fujitsu Ten)
Software Update (Continued)
Fig ure 7.
NOTE
If Entune pop-up displays , select OK.
(2) Select Setup on the Apps screen .
7. Select General on the Setup screen .
Figure 8.
Figure 9.
© 2014 Toyota Motor Sales, USA
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T-SB-0003-14
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January 14, 2014
Entune Audio Head Unit Software Update (Fujitsu Ten)
Software Update (Continued)
8. Se lect Software Update from the list on the
General Settings screen.
Figure 10.
HI NT
Scroll down the list until Software Update
is displayed.
9. Select Update on the Software Update screen .
Figure 11 .
Figure 12.
NOTE
If software has been detected properly,
a " New software was found." pop-up will
be displayed .
© 2014 Toyota Motor Sales, USA
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T-S B-0003-14
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Entune Audio Head Unit Software Update (Fujitsu Ten)
Software Update (Continued)
10. Verify that the new software is up-to-date on the Software Update screen .
Figure 13.
NOTE
Software Update
~
~
Model ID:13TDANNA-CA01 SAM ID :AEAIBUVMSW
Hard No.: 86100-02100
Update Software is enabled only if
there is an update newer than the
current software.
Current
New
Operating System : AU.30.08 AU.70.34
Device Driver: AU.30.08 AU.70.34
Audio : AU.30.08 AU.70.34
-
Update Software
Detail
'
So ftware Version Information
Entune rM
Audio Plus
Entune TM Audio
Entune TM Premium Audio
New Version
Type
Current
Version
Operating
System
Device Driver
Audio
Navigation
Bluetooth®
GUI
Middle Ware
Kernel
Voice
Recognition
BU.26.42
BU.30.05
BU.30.18
BU.30.27
BU.30.21
BU.30.31
BU.38.3 1
BU.70.06
BU.70.25
2014
Camry,
Camry HV,
2014-2015
Corolla,
RAV4
2015
Camry,
Camry HV
BU.70.26
-
BU.70 .26
-
New Version
Current
Version
BU.70.26 BU.38.44 DU.35.08
DU.35 .16
DU.35.17
BU.70.26 BU.38.44 DU.70.09
DU.70.11
BU .70.26 BU .38.44 DU.70.26
BU.70.26 BU .38.44 DU.70.31
BU.70.26 BU.38 .44
BU .70.26 BU.38.44
© 2014 Toyota Motor Sales, USA
New
Version
Current
Version
DU.70 .34 AU.26.61
AU.30.08
DU .70 .34 AU .30.26
DU .70.34 AU.30.51
AU .35.05
AU.35.16
AU.35. 17
DU .70.34
AU.35.53
DU.70.34 AU.35.66
AU.38.32
DU.70.34 AU.70.09
DU.70.34 AU.70. 11
AU.70.28
DU.70.34 AU.70.33
2014
Camry,
Camry HV,
2014-2015
Corolla ,
RAV4
2015
Camry.
Camry HV
AU.70.34 AU.38.44
AU.70.34 AU.38.44
AU.70.34 AU.38.44
AU.70.34 AU.38.44
AU.70.34 AU.38.44
AU.70.34 AU.38.44
AU.70.34 AU.38.44
AU.70.34 AU.38.44
AU.70.34 AU.38.44
® TOYOTA
T-SB-0003-14
Rev2
January 14, 2014
Page 15 of 18
Entune Audio Head Unit Software Update (Fujitsu Ten)
Software Update (Continu ed)
11 . Select Update Software on the
Software Update screen .
Figure 14.
~
Software Update
'!::::::)
Model ID :13TDANNA-CA01 SAM ID:AEAIBUVMSW
Hard No.: 86100-02100
Current
New
Operating System : AU.30.08 AU. 70.34
Device Driver : AU.30.08 AU.70.34
Audio : AU.30.08 AU.70.34
Detail
12. Select Yes on the "Would you like to start the
software update ?" pop-up.
Figure 15.
Figure 16.
NOTE
Entune ™ Audio Plus only :
Select left box on the "This preset is
c urrently empty. Would you like to save
[XXXX] as a preset?" pop-up.
© 201 4 Toyota Motor Sales, USA
Update Software
,
@ TOYOTA
T-SB-0003-14
Rev2
January 14, 2014
Entune Audio Head Unit Software Update (Fujitsu Ten)
Software Update (Continued)
13. The unit begins installation.
Figure 17.
NOTE
Do NOT turn off ACC before the software is
ready for updating.
14. When "The software is ready for updating."
displays, cycle the ignition OFF and wait for
30 seconds . Then cycle the ignition ON again.
Fig u re 18 .
15. Wait for the audio system to fini sh the
software update.
Figu re 19.
NOTICE
Do NOT turn off ACC before the next Toyota
logo screen displays.
© 2014 Toyota Motor Sales, USA
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Page 17of18
Entune Audio Head Unit Software Update (Fujitsu Ten)
Software Update (Continued)
16. When the Toyota logo screen is displayed , the
update is finished .
Figure 20.
®
TOYOTA
Check surroundings for safety wtule camera images are displa~.
V!rifitz rabsence de d;rigei autour du v!IKul! lotique la canera '51 K!Me.
17. Remove the USB Drive SST from the vehicle USB port.
© 201 4 Toyota Motor Sales, USA
@TOYOTA
T-58-0003-14
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January 14, 2014
Rev2
Entune Audio Head Unit Software Update (Fujitsu Ten)
Softwa re Version Confirmation
1. Wait for the Select Audio Source screen to
be displayed.
Figure 21 .
2. Perform steps 6 - 9 of the Softwa re Update procedure to re-enter the Software Update screen.
3. Verify that the software information is updated on the Software Update screen.
New Software Version Information
Entune™
Audio Plus
Entune™ Audio
Current Versi on
Current Version
Type
2014
Camry,
Camry HV,
2014-2015
Corolla ,
RAV4
2015
Camry,
Camry HV
BU.70.26
Device Driver BU.70.26
Operating
System
Entune TM Premium Audio
201 4
Camry,
Camry HV,
2014-2015
Corolla,
RAV4
New
Version
Current
Version
New
Version
-
-
DU.70.34
-
AU.70.34 AU.38.44
-
-
-
DU.70.34
-
AU.70.34 AU.38.44
-
DU.70.34
-
AU.70 .34
AU.38.44
-
-
-
AU.70.34
AU.38.44
-
AU.70.34 AU.38.44
-
AU.70 .34
AU.38.44
-
2015
Camry,
Camry HV
New
Version
Audio
BU.70.26
BU.38.44
Navigation
-
-
-
Bluetooth®
BU.70.26
BU.38.44
-
DU.70.34
GUI
BU.70.26
BU.38.44
DU.70.34
Middle Ware
BU.70.26
BU.38.44
DU. 70.34
-
AU.70.34 AU.38.44
-
Kernel
BU.70.26
BU.38.44
-
-
DU.70.34
-
AU.70.34 AU.38.44
-
Voice
Recognition
BU.70.26
BU.38.44
-
DU.70.34
-
AU.70.34 AU.38.44
-
© 201 4 Toyota Motor Sales, USA