S-SB-0029-14

Technical Service Bulletin
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November 14, 2014
S-SB-0029-14
~ C:: I Cl r l
2015 xB Pre-Delivery Service (PDS)
Service
Category
General
Section
Pre-Delivery Service
Scion Supports ~
Market
USA
ASE Certification¥
Applicability
YEAR(S)
MODEL(S)
2015
xB
ADDITIONAL INFORMATION
Introduction
Pre-Delivery Service (PDS) is a critical step in satisfying your dealership's new car customers.
Customer feedback indicates the following areas deserve special attention when performing PDS:
• Careful inspection for paint chips/scratches and body dents/dings
• Proper operation of electrical accessories (including interior light, clock, and radio reset)
•
Interior cleanliness
• Proper function of mechanical systems
Customer retention and proper maintenance of vehicles has been a major focus for Toyota and
Scion. To help remind customers that regular oil cha nges are essential to the proper maintenance
of their vehicle, dealers are required to begin installing a first oil change reminder sticker prior to
delivery. By doing this, customers will be reminded to return to you r dealership for their first oil
change. Your current oil change reminder sticker may be used. (See PDS Check Sheet item 8 of
"Final Inspection & Cleaning.')
A new PDS Check Sheet has been developed for the 2015 model year Scion xB. Some check points
have been added , expanded , or clarified. Bulletins are available for items in bold type .
Warranty Policy
If the need for additional repairs or adjustment is noted during PDS, the required service should be
performed under warranty. Reimbursement wi ll be managed under the warranty policy.
The Warranty Policy and Procedures Manual requires that you maintain the completed PDS
check sheet in the customer's file. If you cannot produce a completed form for each retailed
vehicle upon TMS and/or Region/Distributor audit, the PDS payment amount will be subject to debit.
An additional Repair Order completed in conjunction with normal PDS must have time punch/flags
for service. If multiple repairs are performed , separate time flags must be punched for each repair.
© 2014 Toyota Motor Sales, USA
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S-SB-0029-14
November 14, 2014
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2015 xB Pre-Delivery Service (PDS)
Warranty Informati on
OP CODE
DESCRIPTION
TIME
OFP
T1
T2
001013
Pre-Delivery Service (PDS)
1.0
-
-
-
Required Tools & Equipment
REQUIRED EQUIPMENT
SUPPLIER
Techstream 2.0*
Techstream Lite
ADE
PART NUMBER
QTY
TS2UNIT
TSLITEPDLR01
1
• Essential SST.
NOTE
• Only ONE of the Techstream units listed above is required.
• Software vers ion 9.30.029 or later is required.
• Additional Techstream units m ay be ordered by calling Approved Dea ler Equipment (ADE) at
1-800-368-6787.
Before Ins pecti o n
When performing new car Pre-Delivery Service, install Short Pin before moving vehicle from storage
lot so that Function al Operation checks ca n begin as soon as vehicle is moved into the service sta ll.
1. Install Short Pin - see check sheet
Functional Operation
Apply parking brake and cycle ignition to "IG-ON ," place gear selector in reverse, turn on lights and
rear defogger. Unlock all doors, release fuel door.
1. Check dome, courtesy, map, and sun visor lights*
2. Check warning/indicator lights, gauges, and horn
3. Check windshield wipers and washers
4. Check headlights , instrument lights, turn signals , dimmer switch , emergency flashers, and
brake lights
5. Check inside/outside rear view mirror operation/adjustment
6. Check cigarette lighter* and power outlets*
7. Check audi o/navigation * systems, set SSP to xB, and set clock
© 20 14 Toyota Motor Sales. USA
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2015 xB Pre-Delivery Service (PDS)
Functional Operation (Continued)
8. Install shift-lock override button cover
9. Check Rear Seat Entertainment system operation*
Walkaround Inspection
Starting at the left front door, check window and door lock operation and the operation of all power
windows and door locks from master switch. While walking around vehicle in a counterclockwise
direction, open left rear door and check operation of window regulator and door lock, set child safety
door locks to the normal (unlocked) position . Assure tightness of interio r garnishes and check seat
belts. Inspect luggage compartment contents and lights at rear of vehicle. Repeat checks at right
rear door. Inspect right front door window regulator and lock operation and garnishes. Check seat
and seat belt operation . Continue on around to the front of the vehicle checking lights.
1. Check power window operation
2. Check door and door lock operation , including each wireless remote control/theft deterrent
system*
3. Check that engine starts with all keys
4. Check that child safety door locks are in normal (unlocked) position*
5. Check seats and seat belt operation
6. Check rear defogger/rear view mirror defogger*
7. Check side marker, tail , backup, and license plate lights
8. Check luggage compartment light* and trim appearance
9. Adjust spare tire pressure, inspect for defects/damage, and check jack and tool installation
NOTE
Compact spare tire - 60 psi (414 kPa).
10. Check headlight aim
Refer to the Repair Manual for procedures.
Under Hood
1. Check engine oil and ATM* fluid levels
2. Check brake and clutch* fluid levels
Visually inspect using see-through reservoirs.
3. Check engine coolant level
© 2014 Toyota Motor Sales, USA
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2015 xB Pre-Delivery Service (PDS)
Under Hood (Continued)
4. Check windshield washer fluid level
5. Check battery state-of-charge using Digital Battery System Analyzer
Refer to Servi ce Bu lletin No. PG001 -06, "Battery Maintenance for In-Stock Vehicles &
Pre-Delivery."
NOTE
Battery SOC should be a minimum of 75%. Please enter the SOC Reading on the space
provided on the c heck sheet and attach the printout to th e c heck sheet.
6. Inspect for fu el, oil, coolant, and other fluid leaks
Under Vehicle (On Hoist)
1. Remove disc brake anti-corrosion wheel film* - PD017-04
Visually inspect rotors for rust.
NOTE
For best rotor rust prevention , retain wh eel film o n vehic le until just prior t o customer delivery.
2. Inspect tires for defects/damage
3. Activate and initialize the Tire Pressure Warning System (TPWS) - see check sheet
4. Install wheel covers/caps/spare tire wheel covers*
5. Inspect for fu el, oil, coo lant, and other fluid leaks
6. Visually check bolts and nuts on chassis and powertrain for looseness
7. Inspect under the vehicle for damage, ru st, etc.
8. Install rubber body plugs (stored in glove box or center console)
© 201 4 Toyota Motor Sales, USA
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2015 xB Pre-Delivery Service (PDS)
Road Test
A complete road test helps assure customer satisfaction . Drive vehicle over a variety of road
surfaces and driving conditions. Check for unusual noise and driving performance.
1. Check cold engine operation
Check starting and fast idle operation performance.
2. Check engine operation during warm-up
Check that engine operates smoothly during warm-up.
Check for unusual noise, engine vibration , rough idle, etc.
3. Check engine at normal operating temperature
Check engine performance over a broad range of driving conditions, including idle quality,
acceleration , cruise , and deceleration.
4. Check clutch or transmission operation
Check clutch operation , including engagement, disengagement, chattering , and unusual noise.
Check manual transmission operation, including shift lever/linkage and unusual noise.
Check automatic transmission operation , including operation in each range, neutral start switch ,
and shift lock system.
5. Check brake and parking brake operation
Check brake function , including unusual noise, parking brake performance, and all related
brake system indicator lights.
6. Check steering operation and off-center/vehicle pul l/flutter
Check steering function .
Check steering off-center/vehicle pull/flutter.
7. Inspect for abnormal noise and vibration
8. Inspect for squeaks and rattles
9. Check front and rear* heater and NC operation
10. Check speedometer operation
11 . Check cruise control operation*
© 2014 Toyota Motor Sales, USA
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November 14, 2014
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2015 xB Pre-Delivery Service (PDS)
Final Inspection & Cleaning
1. Remove interior protective covers, unnecessary labels, tags, etc. (Remove protective covers
just before delivery to the customer.)
Remove plastic covers from door panels, seats, head restraints, and sun v isors, as required .
Remove labels, tags, and stickers (except those contain ing owner information).
NOTE
Consumer information labels, such as airbag information warning and bumper information
labels, MUST be left on t he vehicle until delivery to a retail c ustomer.
2. Verify floor mat application and install using retaining clips* - S-SB-0005-14
3. Visua lly inspect all interior parts for installation, damage, fit, dirt, etc.
4. Remove Rapgard ™ and clear protective bumper film*
5. Wash and clean vehicle
6. Inspect paint finish for scratches, chips, ru st, dents, damage, etc.
7. Inspect exterior body parts for proper installation, damage, rust, etc.
8. Place oil change sticker on inside of windshield , top left corner
Complete the mileage or date recommendation and apply the oil change reminder sticker to the
inside of the windshield, top left corner. You may use your current oil change reminder sticker.
9. Place Owner's Gu ide and first aid kit portfolio* in glove box
10. Install front license plate and mounting bracket* - see check sheet
11 . Perform Techstream Health Check
Perform a Health Check to ensure that diagnostic trouble codes are not present. Health Check
results can be printed for the customer at delivery, or for the dealer file, using the Diagnostic
Report function.
• Inspect or ms/all when equipped or reqwred
© 2014 Toyota Motor Sales, USA