S-SB-0021-14

Technical Service Bu lletin
S-SB-0021-14
/'T'\ !::i C: I CJ 11
'I7
August 7, 2014
2015 iQ Pre-Delivery Service (PDS)
Service
Category
General
Section
Pre-Delivery Service
Market
USA
Scion Su pports ~
ASE Certification.
Applicability
YEAR(S)
MODEL(S)
2015
iQ
ADDITIONAL INFORMATION
Int roduction
Pre-Delivery Service (PDS) is a critical step in satisfying your dealership's new car customers.
Customer feedback indicates the following areas deserve special attention when performing PDS:
• Careful inspection for paint chips/scratches and body dents/dings.
• Proper operation of electrical accessories (including interior light, clock, and radio reset) .
• Interior cleanliness.
• Proper function of mechanical systems.
Customer retention and proper maintenance of vehicles has been a major focus for Toyota and
Scion . To help remind customers that regular oil changes are essential to the proper maintenance
of their vehicle, dealers are required to begin installing a first oil change reminder sticker prior to
delivery. By doing this, customers will be reminded to return to your dealership for their first oil
change. Your current oil change reminder sticker may be used. (See PDS Check Sheet item 9 of
"Final Inspection & Cleaning.')
A new PDS Check Sheet has been developed for the 2015 model year iQ. Some check points have
been added , expanded , or clarifi ed . Bulletins are available for items in bold type .
Warranty Policy
If the need for additional repairs or adjustment is noted during the Pre-Delivery Service, the
required service should be performed under warranty. Reimbursement will be managed under the
warranty policy.
The Warranty Policy and Procedures Manual requires that you maintain the completed PDS
check sheet in the customer's file. If you cannot produce a completed form for each retailed
vehicle upon TMS and/or Region/Distributor audit, the PDS payment amount will be subject to debit.
An additional Repai r Order completed in conjunction with normal PDS must have time punch/flags
for service. If multiple repairs are performed , separate time flags must be punched for each repair.
© 201 4 Toyota Motor Sales, USA
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2015 iQ Pre-Delivery Service (PDS)
Warranty Information
OP CODE
DESCRIPTION
TIME
OFP
T1
T2
001013
Pre-Delivery Service (PDS)
0.9
-
-
-
Required Tools & Equ ipment
REQUIRED EQUIPMENT
Techstream 2.0*
Techstream Lite
SUPPLIER
ADE
PART NUMBER
QTY
TS2UNIT
1
TSLITEPDLR01
• Essential SST.
NOTE
• Only ONE of th e Techst ream units listed above is req uired .
• Softwa re vers io n 9.10.037 or later is required.
• Additio nal Techstream units may be ordered by c alling Approved Dealer Equ ipment (ADE) at
1-800-368-6787.
Before Inspection
When performing new car Pre-Delivery Service, install DCC fu se before moving vehicle from storage
lot so that Functiona l Operation checks can begin as soon as vehicle is moved into the service stall .
1. Install DCC fus e - see check sheet
2. Install radio antenna*
Functional Operation
Apply parking brake and cycle ignition "IG-ON," pla ce gear selector in reverse, turn on lights and rear
defogger. Unlock all doors, release fuel door, release trunk hatch.
1. Check dome, courtesy, map, and sun visor lights*
2. Check warning/indicator lig hts, gauges, and horn
3. Check windshield wipers and washers
4. Check headlights, instrument lights, turn signals, dimmer switch, emergency flashers, and
brake lights
5. .Check inside/outside rea r view mirro r operation/adjustment
6. Check power outlet* and cigarette lighter
© 2014 Toyota Motor Sales, USA
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2015 iQ Pre-Delivery Service (PDS)
Functional Operation (Continued)
7. Check audio/navigation* systems, set SSP* to iQ and set clock
8. In stall shift-lock override button cover
Walkaround Inspection
Starting at the driver's door, check window and door lock operation and the operation of all power
windows and door locks from master switch . Assu re tightness of interior garnishes and check seat
belts. Inspect hatch contents and lights at rear of vehicle. Inspect passenger door window regulator
and lock operation and garnishes. Check seat and seat belt operation . Continue on around to the
front of the vehicle checking lights.
1. Check door and door lock operation , including each wireless remote control/theft deterrent
system*
2. Check power window operation
3. Check that engine starts with all keys
4. Check seats and seat belt operation
5. Check rear defogger
6. Check side marker, tail, backup, and license plate lights
7. Check rear hatch/cargo area trim appearance
8. Check tire repair kit and tool installation
9. Check headlight aim
Refer to the Repair Manual for procedures.
Under Hood
1. Check engine oil and ATM fluid levels
2. Check brake fluid level
Visually inspect using see-through reservoir.
3. Check engine coolant level
4. Check windshield washer fluid level
© 2014 Toyota Motor Sales, USA
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2015 iQ Pre-Del ivery Service (PDS)
Under Hood (Continued)
5. Chec k battery state-of-charge us ing Digital Battery System Analyzer
Refer to Service Bulletin No. PG001-06 , "Battery Maintenance for In-Stock Vehicles &
Pre-Delivery"
NOTE
Battery SOC should be a minimum of 75%. Please enter the SOC Read ing on the space
provided on the check sheet and attach the printout to the check sheet.
6. Inspect for fuel, oil , coolant, and other fluid leaks
Under Vehicle (On Ho ist)
1. Remove disc brake anti-rust c overs/anti-corrosion wheel film* - PD017-04
Visually inspect rotors for rust.
NOTE
For best rotor rust prevention, retain wheel film on vehicle until just prior to customer delivery.
2. A ctivate and initialize Tire Pressure Warning Syst em (TPWS) - see check sheet
3. Inspect tires for defects/damage
4. Install wheel covers/caps/spare ti re wheel covers*
5. Install rubber body plugs
Install rubber body plugs (stored in glove box) into rear torque box holes.
6. Inspect for fuel, oil, coolant, and other fluid leaks
7. Visually check bolts and nuts on chassis and powertrain for looseness
8. Inspect under the vehicle for damage, rust, etc.
9. Install front wheel openi ng extension pads - S-SB-0019-14
Road Test
A complete road test helps assure customer satisfaction . Drive vehicle over a variety of road
surfaces and driving conditions. Check for unusual noise and driving performance.
1 . Check cold engine operation
Check starting and fast idle operation performance.
© 2014 Toyota Motor Sales, USA
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2015 iQ Pre-Delivery Service (PDS)
Road Test (Continued)
2. Check engine operation during warm-up
Check that engine operates smooth ly during warm-up.
Check for unusual noise, engine vibration , rough idle, etc.
3. Check engine at normal operating temperature
Check engine performance over a broad range of driving conditions, including idle quality,
acceleration, cruise, and deceleration.
4. Check automatic transmission operation
Check automatic transmission operation , including operation in each rang e, neutral start switch ,
and shift lock system .
5. Check brake and parking brake operation
Check brake function, including unusual noise, parking brake performance, and all related
brake system indicator lights.
6. Check steering operation and off-center/vehicle pull/flutter
Check steering fun ction .
Check steering off-center/vehicle pull/flutter.
7. Inspect for abnormal noise and vibration
8. In spect for sq ueaks and rattles
9. Check heater and A/C operation
10. Check speedometer operation
11 . Check cruise control operation
Final Inspection & Cleaning
1. Remove interior protective covers, unn ecessary labels, tags, etc. (Remove protective covers
just before delivery to the customer.)
Remove plastic covers from door panels, seats, head restraints, and sun visors, as required .
Remove labels, tags, and stickers (except those containing owner information).
NOTE
Consumer information labels, such as airbag information warning and bumper information
labels, MUST be left on the vehicle until delivery to a retail customer.
© 2014 Toyota Motor Sales, USA
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2015 iQ Pre-Delivery Service (PDS)
Final Inspection & Cleaning (Continued)
2. Verify floor mat application and install using retaining clips* - S-SB-0005-14
3. Visually inspect all interior parts for installation, damage, fit, dirt, etc.
4. Remove Rapgard ™ film and clear protective bumper film*
Ensure ALL glue res idue is removed .
5. Wash and clean vehicle
6. Inspect pa int finish for scratches, chips, rust, dents, damage, etc.
7. Inspect exterior body parts for proper installation, damage, rust, etc.
8. Place Owner's Guide and first aid kit portfolio* in glove box
9. Place oil change sticker on inside of windshield , top left corner
Complete the mileage or date recommendation and apply the oil change reminder sticker to the
inside of the windshield , top left corner. You may use your current oil change reminder sticker.
10. Perform Techstream Health Check
Perform Health Check to ensure that diagnostic trouble codes are not present. Health Ch eck
results can be printed for the customer at delivery, or for the dealer file, using the Diagnostic
Report fun ction.
11 . Install front license plate or license plate cover* - see check sheet
• Inspect or install when equipped or required
© 201 4 Toyota Motor Sales, USA