TBD

Ignition Switch Parts Order Reconciliation
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Certified Service
Ref. number: Service/ Service Operations I G_0000192219
Date: 5/20/2014
Subject: Ignition Switch Parts Order Reconciliation
To: Chevrolet, Buick, GMC and Cadillac Dealer Principals, Parts and Service Directors, and Parts Managers
As you are aware, effective April 16, 2014, we simplified the Dealer parts ordering process for Recall Campaigns
13454A and 14063A (part# 23215459) and 14092 (part# 23228993) to make it easier for Dealers to match
orders to customers. For orders entered on or after April 16, the information Dealers place in the Control
Number field and in the Notes field at the time of order entry will be displayed on the pick tag, the invoice
and e-packing slip for the Dealer's reference. Any order submitted for part number 23215459 with a 20082011 VIN in the Notes field will be converted to the appropriate kit.
The attached matrix (Ignition Switch Reference Guide 5 20 14.pdf) is being provided as an additional reference of
part number ordered versus kit shipped.
To help Dealers match orders entered prior to April 16 to customers, a report is now available on
GMProgramlnfo.com that provides summary information for each SPAC case Dealers opened for these parts
through April 15, 2014. For each applicable order, the report includes:
SPAC case number
Date of order entry
Dealer entered control number
The VIN GM has on record for the SPAC case opened
This report is posted on the CCA tab within GMProgramlnfo.com, under the 'Reports & Recognition' menu.
For parts ordered prior to April 16, this report should be used to verify that the correct parts for each VIN are
provided to the technician for installation.
Dealers who entered CSO Ignition switch orders for part number 23215459 prior to 4/16/2014 may choose to
upgrade those orders to SPAC cases before close of business on 5/31/2014. Orders must be upgraded via Parts
Workbench. The Service Parts Assistance Center (SPAC) is unable to place, upgrade or provide information on
ignition switch recall-related orders. Any orders that are not upgraded by 5/31/2014 will be cancelled, and Dealers
will need to follow the order process described in message G 0000189595.
.,.
6Iqnition Switch Reference Guide S 20 2014.pdf Acrobat PDF
Message Attachment(s):
~05-20-14 Cooy of this message G
(197.3KB)
0000192219 - Ignition Switch Parts Order Reconciliation.pdf Acrobat
PDF (15.32KB)
Contact name: Dealer Business Center
Department: Customer Care & Aftersales WHQ
E-Mail:
Phone·
Intended roles: Dealer, Dealer Principal, General Manager, Parts & Service Director, Parts Manager, Service Advisor,
Service Manager, Warranty Administrator
Archives: 6/20/2014
Expires: 5/20/2020
https://gmmsgau.iw.gm.com:85 l 3/en_ US/GMNA/United_ States/Messages/Service/Servic...
5/20/2014