T-SB-0091-14

@TOYOTA
T-SB-0091-14
Technical Service Bulletin
August 12, 2014
2015 Prius PHV Pre-Delivery Service (PDS)
Service
Category
General
Section
Pre-Delivery Service
Market
USA
Toyota Supports ~
ASE Certification -
Applicability
YEAR($)
MODEL($)
2015
Prius PHV
ADDITIONAL INFORMATION
Introduction
Pre-Delivery Service (PDS) is a critical step in satisfying your new car customers. Customer
feedback indicates the following areas deserve special attention when performing PDS:
• Careful inspection for paint chips/scratches and body dents/dings.
• Proper operation of electrical accessories (including interior light, clock, and radio reset) .
• Interior cleanliness.
• Proper function of mechanical systems.
Customer retention and proper maintenance of vehicles has been a major focus for Toyota . To
help remind customers that regular oil changes are essential to the proper maintenance of their
vehicle, dealers are required to begin installing a first oil change reminder sticker prior to delivery. By
doing this, customers will be reminded to return to your dealership for their first oil change. Your
current oil change reminder sticker may be used. (See PDS Check Sheet item 8 of "Final Inspection
& Cleaning.'}
A New PDS Check Sheet has been developed for the 2015 model year Prius PHV. Some check
points have been added, expanded , or clarified . Bulletins are available for items in bold type .
© 2014 Toyota Motor Sales, USA
Page 1 of 7
@TOYOTA
August 12, 2014
T-SB-0091 -14
Page 2 of 7
2015 Prius PHV Pre-Delivery Service (PDS)
Precautions
The Prius PHV has unique operating modes, always follow the precautions below when performing
the PDS operation:
• The Prius PHV contains high-voltage (200 - 650 volts) AC and DC systems. All high-voltage
wiring and connections are orange in color. Do NOT carelessly touch these orange-colored
wiring harnesses and connectors.
• The gasoline engine may start up and shut down suddenly whenever the " READY" light is
illuminated. Be sure to press the " P" position switch, apply the parking brake, press the
" POWER" switch in order to stop the hybrid system (the " READY" light is OFF), and
remove the ignition key from inside the vehicle before working in the engine compartment.
• The internal combustion engine, hybrid transaxle, inverter, engine radiator, and inverter radiator
may reach high temperatures during inspection. Carefully read and follow all caution labels
and instructions regarding these components.
• Be sure to place the shift selector into "P" (press the "P" switch) at all times unless otherwise
instructed . When the shift selector is in the "N" position , the hybrid vehicle battery will NOT
charge even if the gasoline engine is operating .
• When leaving the vehicle, press the "P" position switch , apply the parking brake, and press
the "POWER" switch in order to stop the hybrid system (the "READY" light is OFF). Remove
the ignition key.
• There are two cooling air vents for the traction battery. One vent is on the right side C pillar and
the other is on the rear passenger seat left side seat base. Do NOT block these air vents.
• Do NOT splash water on the electric components in the engine compartment.
Warranty Information
OP CODE
DESC RIPTION
TIME
OFP
T1
T2
001013
Pre-Delivery Service (PDS)
1.5
-
-
-
Warranty Policy
If the need for additional repairs or adjustment is noted during PDS, the required service should be
performed under warranty. Reimbursement will be managed under the warranty policy.
The Warranty Policy and Proced ures Manual requires that you maintain the completed Prius
PDS Check Sheet in the customer's file. If you cannot produce a completed form fo r each retailed
vehicle upon TMS and/or Region/Distributor audit, the PDS payment amount will be subject to debit.
An additional Repair Order completed in conjunction with normal PDS must have time punch/flags
for service. If multiple repairs are performed , separate time flags must be punched for each repair.
© 201 4 Toyota Motor Sales, USA
@TOYOTA
August 12, 2014
T-SB-0091 -14
Page 3 of 7
2015 Prius PHV Pre-Delivery Service (PDS)
Required Tools & Equipment
REQUIRED EQUIPMENT
Techstream 2.o•
Techstream Lite
PART NUMBER
SUPPLIER
QTY
TS2UNIT
ADE
TSLITEPDLR01
1
• Essential SST.
NOTE
• Only ONE of the Techstream units listed above is req uired.
• Software version 9.10.037 or later is required .
• Additional Techstream units may be ordered by calling Approved Dealer Equ ipment (ADE) at
1-800-368-6787.
Before Inspection
1. Install Short Pin - see check sheet
2. Insta ll radio antenna*
Functional Operation
Apply parking brake and cycle ignition "IG-ON," place gear selector in reverse, turn on lights and rear
defogger. Unlock all doors, release fuel door, and release the back door.
1. Check dome, courtesy, map, and sun visor lights*
2. Check warning/indicator lights, gauges, and horn
3. Check windshield wi pers and washers
4. Check headlights, instrument lights, turn signals, emergency fla shers, and brake lights
5. Check inside/outside rear view mirror operation/adjustment
6. Check cigarette lighter* and power outlets
Check the power outlet using an electrical accessory designed for this use.
7. Check audio/navigation*/backup camera* systems and set clock
For navigation , set the destination search area to local position .
8. Verify Entune/Navigation Software version (Display Audio, Non-HOD Type only)* T-SB-0163-13
9. Check multi-information display and trip information on center display*
10. Install shift-lock override button cover*
© 2014 Toyota Motor Sales, USA
@TOYOTA
T-SB-0091-14
August 12, 2014
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2015 Prius PHV Pre-Delivery Service (PDS)
Functional Operation (Continued)
11. Check sliding roof*
Walkaround Inspection
Sta rting at the left front door, check window and door lock operation and the operation of all power
windows and door locks from master switch, on vehicles so equipped. While wal king around vehicle
in a counterclockwise direction, open left rear door (if applicable) and check operation of window
regulator and door lock, set child safety door locks to the normal (unlocked) position. Assure
tightness of interior garnishes and check seat belts. Inspect lights at rear of vehicle. Repeat checks
at right rear door. Inspect right front door window regulator and lock operation and garnishes. Check
seats and seat belt operation. Continue on around to the front of the vehicle checking lights.
1. Check Smart Key System - T-SB-0024- 14
2. Check window operation
3. Check that engine starts with all keys
4. Check that child safety door locks are in normal (unlocked) position*
5. Check seats and seat belt operation
6. Check rear defogger/rear view mirror defogger*
7. Check side marker, tail , backup, and license plate lights
8. Check luggage compartment light* and trim appearance
9. Check emergency tire puncture repair kit
10. Check headlight aim
Refer to the Repair Manual for procedures.
11 . Check battery state-of-charge using Digital Battery System Analyzer
(SOC Reading :
%)*
Refer to Service Bulletin No. PG001 -06, "Battery Maintenance for In-Stock Vehicles &
Pre-Delivery."
NOTE
Battery SOC should be a minimum of 75%. Please enter the SOC Reading on the space
provid ed on the check sheet and attach the printout to th e check sheet.
© 2014 Toyota Motor Sales, USA
@ TOYOTA
August 12, 2014
T-SB-0091-14
Page 5 of 7
2015 Prius PHV Pre-Delivery Service (PDS)
Under Hood
1. Check engine oil level
2. Check brake fluid level
Visually inspect using see-through reservoirs .
3. Check engine coolant level
4. Check inverter coolant level
5. Check windshield washer fluid level
6. Inspect for fuel , oil, coola nt, and other fluid leaks
Battery Maintenance
1. Perform HV battery check and maintenance - T-SB-0087-14
2. Perform Plug-in charge check - T-SB-0085-14
Under Vehicle (On Hoist)
1. Remove disc brake anti-rust covers/anti-corrosion wheel film * - PD017-04
Visually inspect rotors for rust.
NOTE
For best rotor rust prevention, retain wheel film on vehicle until just prior to customer delivery.
2. Inspect tires for defects/damage
3. Activate and Initialize Tire Pressure Warning System (TPWS) - see check sheet
4. Install w heel caps*
5. Install front spoiler under cover and rear side spoilers - T-SB-0080-14
6. Install rear wheel opening extension pads - T-SB-0079-14
7. Inspect for fuel , oil , coolant, and other fluid leaks
8. Inspect under the vehicle for damage, rust etc.
9. Visually check bolts and nuts on chassis and powertrain for looseness
10. Install rubber body plugs (stored in glove box or center console)*
11 . Check hybrid transaxle fluid
© 2014 Toyota Motor Sales, USA
@TOYOTA
August 12, 2014
T-SB-0091-14
Page 6 of 7
2015 Prius PHV Pre-Delivery Service (PDS)
Road Test
A complete road test helps assure customer satisfaction . Drive vehicle over a variety of road
surfaces and driving conditions. Check for unusual noise and driving performance.
1. Check cold engine operation
Check starting and fast idle operation performance.
2. Check engine operation during warm-up
Check that engine operates smoothly during warm-up.
Check for unusual noise, engine vibration , rough idle, etc.
3. Check engine at norma l operating temperature
Check engine performance over a broad range of driving conditions, including idle quality,
acceleration, cruise, and deceleration.
4. Check hybrid transaxle operation
5. Check bra ke and parking bra ke operation
Check brake function , in cluding unu sual noise, parking brake performan ce, and all related
brake system indicator lights.
6. Check steering operation and off-center/vehicle pull/flutter
Check steering function .
Check steering off-center/vehicle pull/flutter.
7. Inspect for abnormal noise and vibration
8. Inspect for squeaks and rattles
9. Check heater and A/C* operation
10. Check cruise control operation*
Check cruise control , incl uding On-Off switch, "SET/COAST," "RESUME/ACCEL," and
"CANCEL'.' functions.
11 . Check front seat heater operation*
© 2014 Toyota Motor Sales, USA
@TOYOTA
August 12, 2014
T-SB-0091-14
Page 7 of 7
2015 Prius PHV Pre-Delivery Service (PDS)
Fina l Inspection & Cleaning
1. Remove interior protective covers, unnecessary labels, tags, etc. (Remove protective covers
j ust before delivery to customer.)
Remove plastic covers from door panels, seats, head restraints, and sun visors, as requ ired .
Remove labels, tags, and stickers (except those containing owner information).
NOTE
Customer information la bels, such as the fu el caution, airbag warnings , and bumper labels,
MUST be left on the veh icle until delivery to a retail customer.
2. Visually inspect all interior parts for installation, damage, fit, dirt, etc.
3. Verify floor mat application and install using retaining clips* - T-SB-0029-14
4. Verify green light is illuminated on SOS (Safety Connect) button*
NOTE
Vehicle may arrive with hanger requesting inspection to Safety Connect system. If system is
working properly and green light is illuminated, disregard hanger.
5. Remove Rapgard™ and clear protective bumper film*
Ensure that ALL glue residue is removed .
6. Wash and clean vehicle
7. Inspect paint finish for scratches, chips, rust, dents, damage, etc.
8. Place oil change sticker on inside of windshield , top left corner
Complete the mileage or date recommendation and apply the oil change reminder sticker to the
inside of the windshield, top left corner. You may use your current oil change reminder sticker.
9. Inspect exterior body parts for proper installation , damage, rust, etc.
10. Install front license plate and mounting bracket* - see check sheet
11 . Place Owner's Guide and first aid kit portfolio* in glove box
12. Perform Techstream Health Check
Perform Health Check to ensure that diagnostic trouble codes are not present. Health Check
results can be printed for the customer at delivery, or for the dealer file, using the Diagnostic
Report function.
• Inspect or install when equipped or reqwred
© 2014 Toyota Motor Sales, USA