SB-08-08-44-015C
Service Bulletin Details
Public Details for: SB-08-08-44-015C
Summary to be provided on a future date.
- 9999 -
Models from 9999
9999 GMC GMC |
9999 GMC GMC TRUCK |
File in Section: Bulletin No.: Service Bulletin Date: 08 - Body and Accessories 08-08-44-015C December, 2012 INFORMATION Subject: Information on Inappropriate Warranty Claims Submitted for Damaged Radios and Instrument Panel Clusters (IPCs) Models: 2013 and Prior GM Passenger Cars and Light Duty Trucks This bulletin is being revised to add the 2012 and 2013 model years and provide updated information. Please discard Corporate Bulletin Number 08-08-44-015B (Section 08 – Body and Accessories). Radios and Instrument Panel Clusters (IPCs) have been returned to the Electronic Service Centers (ESCs) and suppliers with physical damage that makes problem analysis difficult and the root cause impossible to determine. Many of these parts have been submitted for warranty reimbursement when it is obvious that the damage is not covered under the terms of the GM New Vehicle Warranty. Navigation Radios, Radios and Instrument Panel Clusters (IPCs) with physical damage must be reviewed with the District Manager Aftersales (DMA) (U.S.) or District Manager-Customer Care and Service Process (DM-CCSP) (Canada) for appropriate coverage prior to obtaining a replacement unit under a warranty claim. The dealership must note the District Manager Aftersales (DMA) (U.S.) or District Manager-Customer Care and Service Process (DM-CCSP) (Canada) approval on the R.O. along with the reason for the goodwill assistance. If a damaged unit is being exchanged outside of warranty, contact the ESC directly and state that it is not a warranty claim. Refer to the latest version of Corporate Bulletin Number 08-08-44-029 for ESC contact information. Examples of Components with Non-Warrantable Damage The following illustrations show damaged components that should not be repaired under terms of the GM New Vehicle Warranty. 2127807 • Copyright 2012 General Motors LLC. All Rights Reserved. The illustration above shows an IPC with a cracked lens. Page 2 December, 2012 2127814 • The illustration above shows a radio with a cracked display window. 2127838 • 2127829 • The illustration above shows a radio with damaged mounting tabs. Bulletin No.: 08-08-44-015C The illustration above shows an IPC with chemical damage to the lens. 2127860 • The illustration above shows a navigation radio with a cracked display window. Bulletin No.: 08-08-44-015C December, 2012 Page 3 Additional Warranty Information Example Labor Code N4180 Description Part Number Transaction Type Labor Time Cust Enthusiasm 12345678 ZREG 0.4 X Instrument Cluster, Replace A Customer Enthusiasm repair is performed when the failure is determined not to be a defect in material and workmanship, but the Service Agent would like to cover the repair because of customer loyalty. Normally these repairs would be the owner's responsibility, but GM has decided to participate in the repair to create customer enthusiasm. In these instances, when the transaction is being submitted, Service Agents should select the “Customer Enthusiasm” check box. This warranty repair must be very well documented by service management in this Complaint, Cause and Correction fields. GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information. WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION