7-070USA

Safety Recall J027 (NHTSA# 12V-521): Cracked
Fuel Tank Fuel Outlet Mounting Flange
17-DEC-12
No.:
7-070USA
Section:
RECALL
SERVICE
BULLETIN
Market:
USA
THIS SERVICE BULLETIN UPDATES 7-068USA
Jaguar Land Rover North America, LLC has informed the National Highway Traffic Safety Administration
(NHTSA) of its intent to perform a voluntary Safety Recall on certain 2010-2012 model year Jaguar XF
vehicles imported into the United States market. Information relating to the proposed Recall will be
posted on the NHTSA website.
United States Federal regulations require that retailers must be advised of this Recall notification within
three working days after government notification.
United States Federal law requires retailers to complete any outstanding safety Recall service before a
new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer could result in a
civil penalty of up to $6,000.00 per vehicle.
This Recall Service Bulletin serves as notification to all Jaguar retailers in the United States and
Federalized Territories that any affected new vehicles may not be sold and delivered for customer use
until the Recall repair is completed.
AFFECTED VEHICLES
A total of 4,195 2010-2012 model year Jaguar XF vehicles within the listed VIN range are affected.
• XF (X250): R36915-S47091
DESCRIPTION OF DEFECT
A concern has been identified where the fuel tank fuel outlet mounting flange on 5.0L Gasoline engine derivative
XF vehicles may crack.
AFFECT ON VEHICLE OPERATION
If a crack is present in the fuel tank fuel outlet mounting flange, drivers will most likely see an amber Malfunction
Indicator Lamp on the Instrument Cluster (check engine light). The driver may also smell fuel odor and in some
circumstances with the vehicle static, there could be liquid fuel underneath the rear of the vehicle, which in the
presence of an ignition source could lead to a fire.
ACTION TO BE TAKEN
Retailers must use the DDW system vehicle inquiry screen to check for all affected vehicles within the VIN
range that are in their control for 'J027' eligibility and refrain from releasing these vehicles for new or used
vehicle sale until completing the repairs as per Technical Bulletin J027NAS.
NOTE: Retailers are advised that the use of vehicles within the affected VIN list as Sales
Demonstrator or Service Loaner vehicles may be considered a violation of Federal legislation.
Jaguar recommends against using affected vehicles for demonstrator or loaner purposes. Please
consult your own legal counsel if you have questions in this regard.
STATUS CHECKING / VEHICLE IDENTIFICATION
In order to prevent repair duplication, always verify the status of a Recall using the DDW system vehicle inquiry
screen prior to carrying out any repair.
SERVICE PROGRAM
Refer to Technical Bulletin J027, Safety Recall: Cracked Fuel Tank Fuel Outlet Mounting Flange, for complete
Repair Procedure, Parts, and Warranty information.
PARTS SUPPLY
Jaguar Land Rover North America, LLC
555 MacArthur Boulevard
Mahwah, NJ 07430
PART NO.
DESCRIPTION
QTY.
% OF VEHICLES
REQUIRING PART*
C2D25076
Fuel tank fuel outlet flange
1
100
C2Z7361
Gasket
1
100
* when ordering parts, order the expected percentage failure rate of parts identified only
CLAIM REIMBURSEMENT INFORMATION
NOTE: Please check DDW to ensure that the vehicle is affected by this Recall prior to undertaking any
rework action. DDW will be updated to reflect only those vehicles affected.
NOTE: Repair procedures are under constant review, and therefore times are subject to change; those
quoted here must be taken as guidance only. Always refer to DDW to obtain the latest repair time.
Warranty claims should be submitted quoting the Program Code 'J027' together with the relevant Option Code.
As Option Codes are used, there is no requirement to enter SRO information; these are displayed for
information only. The option that allows for drive in / drive out may only be claimed if the vehicle is brought back
into the workshop for this action alone to be undertaken.
PROGRAM
CODE
OPTION
CODE
J027
B
J027
C
DESCRIPTION
SRO
TIME
(HOURS)
Fuel Tank Fuel Outlet Mounting Flange Renew
Read and clear DTCs
19.55.24
0.60
86.99.78
0.20
Fuel Tank Fuel Outlet Mounting Flange Renew
Read and clear DTCs
Drive in / drive out
19.55.24
0.60
86.99.78
10.10.10
0.20
0.10
PARTS
QTY
C2D25076
C2Z7361
-
1
1
-
C2D25076
C2Z7361
-
1
1
-
Normal warranty policies and procedures apply
CUSTOMER RE-IMBURSEMENT PROCESS:
If a customer has indicated that they have already paid for this concern as a normal retail repair (vehicle outside
warranty period), a copy of the repair invoice must be produced as proof of the repair. The retailer must directly
reimburse the customer and a claim for recovery of this cost should be made using the related damage
procedure.
Supplementary claims for related damages can only be made once the Field Service Action claim has been paid
/ accepted.
Claims should be submitted quoting Program Code ‘J027’ and by clicking the 'Related Damage' radio button on
the claim submission screen.
The warranty claim should be submitted using Option Code ‘X’ and entering the cost to be reimbursed against
the sundry code of 'ZZZ999'. All costs should be entered in local currency.
PROGRAM
CODE
OPTION
CODE
J027
X
DESCRIPTION
Reimbursement to owner
SRO
n/a
TIME
(HOURS)
n/a
SUNDRY
ITEM
CODE
ZZZ999
VALUE
Dealer
entered
value
A copy of the invoice must be appended to the repair order for Warranty Audit purposes. A brief comment
should be entered in the 'Technician Comments' field on the claim to itemize and explain the charges.
Only vehicles eligible for Safety Recall J027 are included in this process. Only one (1) claim per vehicle for
related damages will be accepted.
Safety Recall J027 - Sample Owner Letter
December 2012
RE: Safety Recall J027 – Cracked Fuel Tank Fuel Outlet Mounting Flange
Vehicle Affected: Jaguar XF
Model Year: 2010-2012
NHTSA Recall Number: 12V-521
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pl
e
Dear Jaguar XF Owner,
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle
Safety Act. Jaguar has decided that a defect which relates to motor vehicle safety exists in some 20102012 model year Jaguar XF vehicles. Your vehicle is included in this Recall action.
What is the concern?
A concern has been identified where the fuel tank fuel outlet mounting flange on 5.0L Gasoline engine
derivative XF vehicles may crack. If a crack is present in the fuel tank fuel outlet mounting flange, drivers
will most likely see an amber Malfunction Indicator Lamp on the Instrument Cluster (check engine light).
The driver may also smell fuel odor and in some circumstances with the vehicle static, there could be
liquid fuel underneath the rear of the vehicle, which in the presence of an ignition source could lead to a
fire.
What will Jaguar and your Jaguar Retailer do?
Jaguar is carrying out a voluntary recall of the vehicles mentioned above. An authorized Jaguar retailer
will replace the fuel tank fuel outlet mounting flange with a revised design of part. There will be no charge
for this repair.
What should you do?
Please contact your authorized Jaguar retailer at your earliest convenience to schedule an appointment
to have Recall Action J027 completed on your vehicle.
When presenting the vehicle to your Jaguar retailer, we request that the fuel level is below three-quarters
(3/4) of a tank.
How long will it take?
The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to
customers and is expected to take approximately one (1) hour, although your retailer may need your
vehicle for a longer time due to service scheduling requirements.
Attention Leasing Agencies: Federal regulations require that you forward this recall notification to the
lessee within TEN days.
sa
Moved or no longer own a Jaguar?
If you are no longer the owner of this vehicle, Jaguar would greatly appreciate the name and address of
the new owner, using the Information Change Form enclosed.
What should you do if you have previously paid to repair this issue?
If you have already paid for the fuel tank fuel outlet mounting flange to be replaced for this concern prior
to the date of this letter, Jaguar is offering a refund. In order to qualify for a refund, please provide your
authorized Jaguar retailer with the original paid receipt.
To avoid delays, please do not send the receipt to Jaguar Land Rover North America, LLC.
What should you do if you have further questions?
Should you have any questions regarding this Recall Action or need assistance in locating your nearest
authorized Jaguar retailer, please contact the Jaguar Customer Relationship Center at 800-4JAGUAR
(800-452-4827).
You can also contact Jaguar by e-mail: Visit the web site http://www.jaguarusa.com and send an email
from the 'Contact Jaguar' section.
If you have the need to contact Jaguar by mail, please use the following address:
Jaguar Land Rover North America, LLC
ATTN: Customer Relationship Center
555 MacArthur Boulevard
Mahwah, NJ 07430-2327
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e
If you are having difficulty getting your vehicle repaired in a reasonable time or without charge,
you may write:
Administrator, National Highway Traffic Safety Administration
1200 New Jersey Avenue, SE
Washington, D.C. 20590
Or you may call the toll-free Vehicle Safety Hotline at 888-327-4236 (TTY: 800-424-9153), or log on to
http://www.safercar.gov to submit a complaint electronically.
We appreciate your confidence in our product and wish to do everything we can to retain that confidence.
Jaguar, in cooperation with your authorized retailer, will strive to minimize any inconvenience to you
caused by this campaign.
Sincerely,
sa
Peter Pochapsky
Customer Experience Manager
Safety Recall J027 - Technical Q & A
Main Message:
A concern has been identified where the fuel tank fuel outlet flange on 5.0L Gasoline engine
derivative XF vehicles may crack. If a crack is present in the fuel tank fuel outlet flange, drivers
will most likely see an amber Malfunction Indicator Lamp on the Instrument Cluster (check engine
light). The driver may also smell fuel odor and in some circumstances with the vehicle static,
there could be liquid fuel underneath the rear of the vehicle, which in the presence of an ignition
source could lead to a fire.
Q1
Why is Jaguar recalling certain XF models?
A
Jaguar is conducting a voluntary safety recall involving certain 2010-2012 Model Year Jaguar XF
5.0L Gasoline engine derivative vehicles built at the Castle Bromwich (UK) Assembly Plant. Most
of the affected vehicles were manufactured between April 2009 and January 2010; however, a
small number of 2010-2012 Model Year vehicles have had a fuel tank fuel outlet flange fitted as a
service replacement part. Supply of these parts to the aftermarket ended October 23, 2012
Q2
Can you tell me more about what is wrong with the vehicles?
A
Engineering analysis of the entire fuel system revealed that the fuel system operating pressures
of 5.0L gasoline engine XF vehicles may exceed the design specification under certain operating
conditions. The CCRG agreed that this increased system pressure could give rise to the fuel tank
fuel outlet flange to crack in potential high stress areas.
Q3
How would the customer become aware of potentially having this concern?
A
Customers will notice a fuel odor and liquid fuel may be visible on the ground under the vehicle
Q4
Does this concern affect vehicle safety?
A
Jaguar has determined that escaping liquid fuel could lead to an increased risk of fire in the
presence of a suitable ignition source.
Q5
Has Jaguar received many complaints?
A
Jaguar Cars has received 17 complaints for this issue.
Q6
Have there been any accidents or injuries?
A
There have been no reports of accidents or injuries relating to this concern of which Jaguar are
aware.
Q7
How was the condition discovered?
A
The condition was identified through Jaguar’s dealer technical field reporting process.
Q8
How long has Jaguar known about this problem?
A
A pattern of reports was first noticed in July 2012.
Q9
Is the defect leading you to any concerns regarding the reliability of a system, which is
supposed to be designed and engineered for the passengers' safety? What type of
measures are you planning to take?
A
We have no concerns with the overall reliability of the vehicle. Jaguar carefully monitors field data
to ensure that any matters relating to safety and compliance are rigorously investigated.
Q10
What has Jaguar done in production?
A
Production vehicles have now been fitted with revised fuel tank fuel outlet flange assemblies with a
modified flange to prevent stress cracking occurring.
Q11
What will Authorized Repairers do to the vehicles?
A
Authorized Repairers will replace the fuel tank fuel outlet flange and the fuel tank will be
reassembled using a new fuel tank seal.
Q12
Which vehicles are affected by this recall?
A
Certain 2010, 2011 and 2012 Model Year Jaguar XF 5.0L Gasoline engine derivative vehicles built
at the Castle Bromwich (UK) Assembly Plant. Most of the affected vehicles were manufactured
between April 2009 to January 2010 however, a small number of 2010, 2011, and 2012 Model
Year vehicles have had a fuel tank fuel outlet flange fitted as a service replacement part.
Vehicles within the VIN range SAJAA06P7ALR47155 to SAJWA0FB6CLS47091 are potentially
affected.
Q13
Are other Jaguar models affected by these actions?
A
No other models are known to be affected by this condition.
Q14
Are parts available to rework vehicles?
A
Parts are available for Jaguar authorized repairers to conduct this repair
Q15
How much will the Recall cost Jaguar?
A
Cost was not a factor in deciding to recall these vehicles.
Q16
How do I know if my XF vehicle is affected?
A
All owners of potentially affected vehicles will shortly receive a letter inviting them to contact a
Jaguar Authorized Repairer for the work to be carried out.
Q17
How long does it take for the car to be inspected and repaired?
A
The work will be carried out as quickly and efficiently as possible in order to minimize
inconvenience to customers and is expected to take no longer than one (1) hour to complete.
Naturally, due to dealer schedules, vehicles may be required for longer.
Q18
Can I continue to drive my XF vehicle safely until it has been recalled?
A
Customers are advised to contact a Jaguar Authorized Repairer should they have any concerns
relating to the fuel tank on their vehicle
Note:
Please ensure that any Press enquiries are referred to the Jaguar Public Affairs office