L101SAJ001

TO:
Subaru Parts and Service Manager
FROM:
Subaru Fixed Operations
DATE:
May 6th, 2013
SUBJECT:
IMPORTANT- L101SAJ001 Trailer Hitch
It has come to our attention that there may be a potential parts quality issue with our current Outback
Trailer Hitches, Part Number L101SAJ001. We are asking that dealers please send back any inventory
they currently have to their facing RDC. This affects all date ranges and lots of this part number.
If you have the previous version of this hitch in inventory, Part Number L101SAJ000, they are OK to use
and do not need to be returned.
Once we have inspected our inventory and begin to ship this part again we will post another
announcement to Subarunet with more details on how to identify the good product.
Issue
The issue that we have identified has to do with the dimensions of the receiver tube. Customers may have
problems installing the Ball Mount assembly or the Hitch Mounted Bike Attachment. There are no known
safety concerns.
Return Procedures
Once you have identified the number of hitches in your inventory please call the Parts Information
Coordinators with the quantity and a return will be entered for you. These should be sent back to your
facing warehouse.
Any freight expense incurred to return these hitches can be claimed using normal freight re-imbursement
procedures.
We apologize for any inconvenience.
If you have any questions please contact the Parts Information Coordinators