JTB00368NAS1

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TECHNICAL BULLETIN
JTB00368NAS1
18 AUG 2014
© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians with the knowledge, tools,
and equipment required to do the job properly and safely. It informs these Technicians of conditions that may occur on some
vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by 'do-ityourselfers'. If you are not a Retailer, do not assume that a condition described affects your vehicle. Contact an authorized
Jaguar service facility to determine whether this bulletin applies to a specific vehicle.
SECTION: 501-17
Panoramic Roof 'Creak' Noise While Driving with Roof Opening Panel Closed
AFFECTED VEHICLE RANGE:
XJ Range (X351)
Model Year:
2010-2014
VIN:
V00047-V68703
MARKETS:
NAS
CONDITION SUMMARY:
Situation: The Panoramic Roof may exhibit a 'creak' noise while driving with the roof opening panel in the closed
position. Creaking noises from the rear edge of the roof opening panel area, only when the opening panel in the
closed position, during vehicle torsional inputs. This bulletin is a potential addition to the Service Instruction
described in Service Action K117 as this particular concern will normally occur while driving with the roof opening
panel closed over undulations in the road such as, but not exclusively: drain covers, traffic calming measures,
and uneven road surfaces.
Cause: This may be caused by:
• The roof opening panel rear edge interior tooth feature coming into contact with the roof frame
when closed; and/or
• Movement between the sliding roof panel mechanism arm and the locking arm during torsional
inputs to the vehicle.
Action: Should a customer express this concern, follow the Service Instruction outlined below.
PARTS:
C2D38990
Insert.
Quantity: 2
C2D40864
Oil
Quantity: 1
C2D40865
Grease
Quantity: 1
TOOLS:
Refer to Workshop Manual for any required special tools.
WARRANTY:
NOTE: Repair procedures are under constant review, and therefore times are subject to change;
those quoted here must be taken as guidance only. Always refer to TOPIx to obtain the latest repair
time.
NOTE: DDW requires the use of causal part numbers. Labor only claims must show the causal part
number with a quantity of zero.
DESCRIPTION
SRO
TIME (HOURS)
http://topix.jaguar.jlrint.com/topix/service/document/494038
CONDITION CODE
CAUSAL PART
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Roof opening panel - Creak repair (SWB)
76.96.20
0.7
07
C2D30275
Roof opening panel - Creak repair (LWB)
76.96.20
0.7
07
C2D30276
NOTE: Normal Warranty policies and procedures apply.
SERVICE INSTRUCTION:
NOTE: The procedure must be carried out on both sides of the roof opening panel.
NOTE: Please note this bulletin is supplementary to Service Action K117 but may not be appropriate
for all reported customer concerns.
1. Remove the roof opening panel glass (see TOPIx Workshop Manual, section 507-17).
2.
NOTE: VIN V24464-V59436 only.
With a suitable tool, remove the outer section of
trim as shown.
3. Cut and remove the front section of the seal as
shown.
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4. Clean the area shown of any residue.
5.
CAUTION: When carrying out this step,
take care not to disengage the spring.
CAUTION: Do not use any cleaning
solution in this step.
Raise the roof opening panel regulator arms into
the vent position and clean them with a suitable
cloth.
6. Using a suitable small brush, lubricate the opening
roof panel regulator arm with grease.
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7.
CAUTION: When fitting the insert, make
sure the rubber buffer is correctly located
and not trapped between the insert and the
roof opening panel regulator arm.
NOTE: Make sure the sliding roof panel
regulator arm is clean before installing the
insert.
Install the insert into the roof opening panel
regulator arm as shown.
8. Using a suitable small brush, lubricate the insert
with grease.
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9.
CAUTION: Remove the excess lubrication
oil from a suitable brush before applying
sparingly to the slider channel. Failure to
comply with this guidance may contaminate
trim components.
CAUTION: Make sure when applying the
oil that it is applied to the slider channel only
and not the surrounding components.
Lubricate the roof opening panel slider channel with
the recommended oil.
10.
CAUTION: When carrying out this step,
take care not to disengage the spring.
NOTE: Make sure sufficient lubricating oil
penetrates in between the locking arm and
guide rail as shown.
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Move the locking arm back and forth to distribute
the lubricating oil.
11. Using a suitable brush, lubricate the area shown
with grease.
12. Using a suitable brush, lubricate the contact point
with grease.
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13. Repeat the above process for the other side.
14. Install the roof opening panel glass (see TOPIx Workshop Manual, section 507-17).
http://topix.jaguar.jlrint.com/topix/service/document/494038
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