G_0000199679

Service Advisor Ignition Switch Recall Completion Initiative
Date: 9/05/2014
Page 1 of 1
Ref. number: Service / Service Operations / G_0000199679
Subject: Service Advisor Ignition Switch Recall Completion Initiative
To: Buick and GMC Dealer Principals, Service Managers and Service Advisors (except those in the state of New Hampshire)
As ignition switch recall parts availability continues to improve, it is imperative that dealers continue efforts to complete the
repair of affected customer vehicles. To encourage and recognize continued dealership efforts to quickly and efficiently repair
customer vehicles, we are announcing a Certified Service Ignition Switch Recall Completion initiative for Service Advisors.
This initiative is focused specifically on the Ignition Switch Recall (13454, 14063, 14092, 14133 & 14113). Eligible Service
Advisors have the opportunity to earn a spin valued at between $150 and $1000 earnPOWER points if their dealership achieves
an ignition switch recall completion rate of 85% or greater for the program period. Please refer to the program rules for complete
details.
We appreciate your continued focus on repairing customer vehicles impacted by this recall, and thank you for your continued
passion to do what is right for our customers.
Message Attachment(s):
Certified Service September Recall Completion Initiative Rules.pdf Acrobat PDF (104.8KB)
09-05-14 Copy of this message G_0000199679 - Service Advisor Ignition Switch Recall Completion Initiative - Buick and
GMC.pdf Acrobat PDF (17.06KB)
Contact name: Your District Manager Aftersales (DMA) or
District Manager Sales and Aftersales
Combined (DMC)
Department: Customer Care & Aftersales WHQ
E-Mail:
Phone:
Intended roles: Dealer, Dealer Principal, Parts & Service Director, Service Advisor, Service Manager
Archives: 10/05/2014
Expires: 9/05/2020
https://gmmsgau.iw.gm.com:8513/en_US/GMNA/United_States/Messages/Service/Service...
9/5/2014