09-08-110-011C

File in Section:
Service Bulletin
08 - Body and Accessories
Bulletin No.:
09-08-110-011C
Date:
December, 2014
TECHNICAL
Subject:
Front or Rear Door Lock Lever Bezel Loose or Detached (Replace Bezel)
Models:
2008-2011 Cadillac CTS, CTS-V
Attention: This Bulletin also applies to any of the above models that may be Export vehicles.
This Bulletin has been revised to update the Product Information contact and Warranty
Information. Please discard Corporate Bulletin Number 09-08-110-011B.
Condition
2260526
Some customers may comment that the trim (bezel) around the manual lock lever located on the door panel near the
window is loose or has become detached.
Cause
2260527
This condition may be caused by a weakening of the heat stake tab fastening the bezel to the trim panel.
Correction
Important: Do not replace the door trim panel assembly. Replace only the bezel.
1. Remove the affected door trim panel. Refer to Front Side Door Trim Panel Replacement or Rear Side Door Trim
Panel Replacement in SI.
2260608
2. Prepare the mounting area of the trim panel. Use a utility knife or similar tool to remove the residue from the
original bezel heat stake. Use care to not damage the mounting area on the trim panel.
3. Clean the mounting surfaces of trim panel and the bezel. Be sure to follow the adhesive manufacturer's
procedure.
4. Position the new bezel onto the trim panel. Use the impression in the soft outer trim surface for proper
alignment.
2260534
5. Clamp the bezel into position on the trim panel as shown.
2260536
6. Apply the adhesive to the area where the bezel mounting tab protrudes through the opening in the trim panel.
For this application, use a two-part extra-fast setting epoxy, such as Hardman Double/Bubble Extra Fast Setting
Epoxy*, or the equivalent.
7. Allow the adhesive to fully cure per the manufacturer's instructions.
2260537
8. Trim the excess mounting tab material to prevent interference when reinstalling the trim panel.
9. Reinstall the affected door trim panel. Refer to Front Side Door Trim Panel Replacement or Rear Side Door Trim
Panel Replacement in SI.
10. With the trim panel reinstalled, verify the operation of the lock lever.
*We believe this source and their products to be reliable. There may be additional manufacturers of such products/
materials. General Motors does not endorse, indicate any preference for, or assume any responsibility for the
products or material from this firm or for any such items that may be available from other sources.
Parts Information
Part Number
Description
04001
Hardman Double/Bubble Extra Fast
Setting Epoxy*
20860947
Bezel – RH FT. Ebony
20860948
Bezel – RH FT. Cashmere
20860950
Bezel – LH FT. Ebony
20860951
Bezel – LH FT. Cashmere
15867933
Bezel – RH RR. Ebony
15867937
Bezel – RH RR. Cashmere
15867932
Bezel – LH RR. Ebony
15867936
Bezel – LH RR. Cashmere
* For product information contact: Phyllis Kickel at V.O. Baker, 800-321-3572 or [email protected]
Warranty Information
For vehicles repaired under warranty, use:
Labor
Operation
Description
Labor
Time
1080238*
Replace Door Lock Bezel
(Includes Remove and Replace
Door Trim Panel)
0.6 hr
Add
Each Additional Door
0.5 hr
*This is a unique Labor Operation for Bulletin use only. It will
not be published in the Labor Time Guide.