12-08-132-001B

File in Section:
Bulletin No.:
Service Bulletin
Date:
08 - Body and Accessories
12-08-132-001B
May, 2014
INFORMATION
Subject:
Accessory Power Outlet and Trailer Lighting Fuse Replacement — Use Global Labor
Operation 5430130 Fuse Replacement
Models:
2011-2015 GM Passenger Cars and Trucks
This bulletin has been revised to remove Model Year 2010 vehicles, add Model Year 2015
vehicles, update the Subject with the new GLC 5430130 and change the term warranty claim
to Warranty Transaction. Please discard Corporate Bulletin Number 12-08-132-001A.
Accessory Power Outlet and Trailer
Lighting Fuse Replacement Customer
Enthusiasm Information
Accessory Power Outlets (APO) and Trailer lighting are
the most commonly accessed electrical systems that
can be affected by devices that are plugged in by the
customer.
If a vehicle is encountered with one of these systems
being inoperative due to an open fuse, and a problem
cannot be identified with the vehicle, it is reasonable to
suspect that something the customer may have
plugged into the APO or the trailer connector may have
caused the fuse to open.
For vehicles repaired under the Bumper-to-Bumper
Coverage, in Canada, Base Warranty Coverage, when
a defect in material or workmanship cannot be
identified and the dealership still wants to cover the
fuse replacement under warranty, this type of Warranty
Transaction must be entered as: Customer
Enthusiasm.
Identifying these types of repairs as Customer
Enthusiasm helps engineering to focus their resources
on product issues they need to address.
For complete instructions on how to submit a Customer
Enthusiasm Warranty Transaction, refer to the latest
version of Corporate Bulletin Number #11-00-89-005:
Clarification of Use - Dealer Empowerment Labor
Operations and Customer Enthusiasm (U.S. Only).
GM of Canada dealers should refer to the Goodwill
section on the Warranty Administration Homepage in
GM GlobalConnect.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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