G_00002006665

Ignition Switch Recall 13454, 14063, 14092, 14113 and 14133 - Part Ordering Process C...
Date: 12/12/2014
Page 1 of 2
Ref. number: Parts / Process and Policy / G_0000206665
Subject: Ignition Switch Recall 13454, 14063, 14092, 14113 and 14133 - Part Ordering Process Change
To: Chevrolet, Buick, GMC, and Cadillac Dealers
To simplify the parts ordering process for Ignition Switch Recalls 13454, 14063, 14092, 14113 and 14133, effective December 15, 2014, dealers can
order the Ignition Switch Kit specified by the Recall Bulletin to remedy the Ignition Switch Campaigns. With this change, dealers are no longer required
to order the Ignition Switch (23228993 or 23215459) as a CSO order with the VIN in the notes field.
To help dealers determine the correct Ignition Switch Kit part number to order, a tool has been placed in the Parts Workbench application that will
provide the correct Ignition Switch Kit part number to order based on the VIN.
Please refer to the screen shots included in the Q & A for additional details.
Q&A
Q: What happens to the orders I previously placed using the switch part number but have not received yet?
A: Check order status via Parts Workbench if your order is older than 4 days. Switch orders placed before Monday, December 15, will be processed via
the previous ordering process and dealers will receive the complete Ignition Switch Kit.
Q: What order type should I use?
A: Dealerships can elect to place orders with order types DRO, CSO or CSO-3, and all standard freight terms apply. Each PDC has stock available of
each Ignition Switch Kit. Please note that quantity restrictions for CSO and DRO orders will remain in place. The ORT will be the same as any other part
out of your Admin PDC.
Q: Can I order for the Ignition Switches (23215459 & 23228993) independent of the Ignition Switch Kit?
A: Both switch parts will remain on a National Control 1, orders will not process. Starting Monday December 15, orders for 23215459 & 23228993 will
be cancelled.
Q: Can I use my DMS for ordering?
A: Yes, dealerships can order using their DMS following the process noted above.
Q: Can I submit multiple lines on one order?
A: Yes, dealerships can submit multiple lines on one order.
Q: I received a kit that is missing a part, has concealed damaged, or is new defective - what should I do?
A: Contact Par Tech at 855-GMCares to request an RFI. Submission of an RFI will result in a new kit being shipped to the dealer.
Q: Will these parts be listed in the Electronic Parts Catalog?
A: The Ignition Switch Ordering Tool is in place to give you the correct Kit required for the recall. Currently, the Kits are not available to look up via the
Parts Catalog.
Q: What happens if the VIN I enter is not found in the GlobalConnect Ignition Switch Ordering Tool?
A: See below:
1. Validate the VIN is typed correctly.
2. If the VIN is typed correctly, check IVH to verify the VIN is included in one of the recalls.
3. If the VIN is typed correctly and IVH verifies the outstanding recall, contact [email protected] or [email protected] to help resolve the
issue.
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https://gmmsgau.iw.gm.com:8513/en_US/GMNA/United_States/Messages/Parts/Process...
12/16/2014
Ignition Switch Recall 13454, 14063, 14092, 14113 and 14133 - Part Ordering Process C...
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Message Attachment(s):
12-12-14 Copy of this message G_0000206665 - Ignition Switch Recall 13454, 14063, 14113 and 14133 - Part Ordering Process Change.pdf Acrobat PDF (114.6KB)
Contact name: Dealer Business Center (DBC)
Department: Customer Care & Aftersales WHQ
E-Mail:
Phone: 1-888-414-6322, Prompt 3, Prompt 1
Intended roles: Parts & Service Director, Parts Manager
Archives: 1/12/2015
Expires: 12/12/2020
https://gmmsgau.iw.gm.com:8513/en_US/GMNA/United_States/Messages/Parts/Process...
12/16/2014