09132E

Bulletin No.: 09132E
Date: February 2014
Program Bulletin
CUSTOMER SATISFACTION PROGRAM
SUBJECT:
Power Steering Hose Leak
MODELS:
2006 Chevrolet Impala, Monte Carlo (V6 & V8 Engine)
2005-2006 Pontiac Grand Prix (V8 Engine)
The expiration date of this bulletin is being extended to February 28, 2015. Discard all
copies of bulletin 09132D.
THIS PROGRAM IS IN EFFECT UNTIL FEBRUARY 28, 2015.
CONDITION
Certain 2006 model Chevrolet Impala and Monte Carlo vehicles equipped with a V6 or V8
engine, and 2005 and 2006 model year Pontiac Grand Prix vehicles equipped with a V8 engine
may have a condition in which the power steering cooler line may leak or split. When these
vehicles are started in cold weather, the pressure on the hose is substantially higher than in
warmer weather and may exceed the strength of the power steering hose or clamps. If this
were to occur, the driver would likely notice fluid spotting under the vehicle when the vehicle is
parked and a decrease in the power steering assist. If enough fluid were lost, damage to the
power steering pump could occur.
CORRECTION
Dealers are to replace the power steering hose assembly on vehicles with a V8 engine, or
replace a length of hose and clamps on vehicles with a V6 engine.
Copyright 2014 General Motors. All Rights Reserved.
Page 2
February 2014
Bulletin No.: 09132E
VEHICLES INVOLVED
Involved are certain 2006 model Chevrolet Impala and Monte Carlo vehicles equipped with a
V6 or V8 engine, and 2005 and 2006 model year Pontiac Grand Prix vehicles equipped with a
V8 engine, and built within these VIN breakpoints:
Year
2006
2006
2005
2006
Division
Chevrolet
Chevrolet
Pontiac
Pontiac
Model
Impala
Monte Carlo
Grand Prix
Grand Prix
From
69100003
69100406
51230922
61100004
Through
69438808
69438794
51356980
61315421
Important: Dealers are to confirm vehicle eligibility prior to beginning repairs by using
Investigate Vehicle History. Not all vehicles within the above breakpoints may be
involved.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared and
will be provided to dealers through the GM GlobalConnect Recall Reports. Dealers will not have
a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this program is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the
follow-up necessary to complete this program.
PARTS INFORMATION
Parts required to complete this program are to be obtained from General Motors Customer Care
and Aftersales. Please refer to your “involved vehicles listing” before ordering parts. Normal
orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation,
parts should be ordered on a CSO = Customer Special Order.
Part Number
Description
25793853
Pipe, P/S Fluid Clg (V6)
25793936
Clamp, P/S Gr Otlt P/S Fluid Rsvr Inl Hose (V6)
19177770
Pipe Kit, P/S Fluid Clg (V8 Impala/Monte Carlo)
19177771
Pipe Kit, P/S Fluid Clg (V8 Grand Prix)
10125439
Note: P/N 11516301,
Rivet, Flat Hd (V8)
which is called out in
kit instruction sheet,
is not available
12345632 – US
Adhesive-Gel, Instant (or equivalent, such as, SAF10953475 - CN
T-LOK IB-45 (ETHILCIANOCRILATO)) (V8)
89020661 – US
89021186 – CN
Fluid, Hydraulic Power Steering (32 oz)
Quantity/Vehicle
1
2
1
1
1
1
V6 - ¼ container
(submit as Net
Item)
V8 - 1 container
(submit under Part
Quantity)
Page 3
February 2014
Bulletin No.: 09132E
SERVICE PROCEDURE
V6 Engine
1854948
Note: The location of the leak (1) is shown above. The power steering cooler hose may leak
from the hose clamp.
1.
Raise and support the vehicle. Refer to the Lifting and Jacking the Vehicle procedure in SI.
2.
Place a drain pan under the repair area.
3.
Remove the power steering hose clamps.
4.
Remove the power steering hose from the vehicle.
2354942
5.
Measure 25 mm (1 in) from both ends of new power steering hose.
6.
Mark the new power steering hose measurements with a white or yellow marker as shown
in illustration.
7.
Apply GM Super Lube®, P/N 12346241, or equivalent to the inside ends of the new power
steering hose.
8.
Slide the new clamps onto the new power steering hose.
Page 4
9.
February 2014
Bulletin No.: 09132E
Install the new power steering hose.
2354941
10. Position the power steering hose clamps between the white or yellow measurement lines
created in Step 6 and the end of the new hose. Ensure the clamp is NOT placed over the
hard line flare.
11. Tighten the clamps until the torque cap breaks off of the clamp.
12. Clean the fluid from the underbody of the vehicle.
13. Lower the vehicle.
14. Check the power steering fluid. Add power steering fluid and bleed the system. Refer to
the Checking and Adding Power Steering Fluid procedure in SI.
Page 5
February 2014
Bulletin No.: 09132E
V8 Engine
1854947
Note: The location of the leak (1) is shown above. Fittings on the hose are crimped socket and
are not likely to leak.
Note:
 Two holes will be drilled for retro-fitting 2006 cradles with 2007 cooler pipe.
 Technician will need to remove one clip from cooler pipe on top and replace with isolator,
and move the other to the front face of the cradle (and replace with isolator).
 Technician will need to glue down the two isolators with Instant Adhesive-Gel, P/N
12345632 (US), 10953475 (CN), or equivalent, such as SAF-T-LOK IB-45
(ETHILCIANOCRILATO).
1.
Raise and support the vehicle. Refer to the Lifting and Jacking the Vehicle procedure in SI.
2.
Place a drain pan under the vehicle to capture the power steering fluid when disconnecting
the power steering return line.
3.
Remove the air deflector.
4.
Remove the power steering cooler pipe/hose from the retaining clips on the frame.
Page 6
February 2014
Bulletin No.: 09132E
1208429
5.
Disconnect both stabilizer shaft links from the shaft.
1551858
6.
Remove the left side engine mount lower nuts from the frame.
161234
7.
Remove the left side transmission mount lower nuts from the frame.
Page 7
February 2014
Bulletin No.: 09132E
1551859
8.
Remove the right side engine mount lower nuts from the frame.
9.
Support and raise the transmission. Raise the transmission about 51-76 mm (2-3 in).
10. Support the rear of the frame (cradle) using an adjustable jackstand.
11. Remove the rear frame bolts from the frame.
Caution: To avoid part damage, do NOT lower the rear frame (cradle) more than 76 mm (3 in).
12. Lower the rear frame (cradle) no more than 76 mm (3 in).
1551855
13. Remove the right side engine mount bracket bolts.
14. Remove the right side engine mount and bracket from the vehicle.
15. Disconnect the power steering cooler pipe/hose from the gear.
16. Remove the power steering cooler pipe/hose clamp from the return line.
17. Disconnect the power steering cooler pipe/hose from the return line.
18. Remove the power steering cooler pipe/hose assembly from the vehicle.
19. Install the power steering cooler pipe/hose assembly to the vehicle with the new cooler
installed over the front of the cradle as shown.
20. Connect the power steering cooler pipe/hose to the return line and install the clamp.
Page 8
February 2014
Bulletin No.: 09132E
21. Connect the power steering cooler pipe/hose to the gear.
1551855
Note: Glue should be Instant Adhesive-Gel, P/N 12345632 (US), 10953475 (CN), or
equivalent, such as SAF-T-LOK IB-45 (ETHILCIANOCRILATO).
22. Remove the clip and replace with glued isolator (1). Isolator is smaller than what picture
shows.
Page 9
February 2014
Bulletin No.: 09132E
Note: Glue should be Instant Adhesive-Gel, P/N 12345632 (US), 10953475 (CN), or
equivalent, such as SAF-T-LOK IB-45 (ETHILCIANOCRILATO).
23. Move the other clip to the front of the cradle and replace with glued isolator (2).
Note: The hole should be drilled using a 7/32 in drill bit and is located 402mm (15-13/16 in)
from the weld and 19 mm (3/4 in) from the top of the cradle. The z-bracket should be riveted to
the cradle using part number 10125439 (instructions sheet may show part number 11516301,
but it may not be available).
24. Drill a hole in the cradle through the z-bracket.
Page 10
February 2014
Bulletin No.: 09132E
Note: The hole should be drilled using 1/4 in drill bit and is located 40 mm (1-9/16 in) from the
weld and 16 mm (5/8 in) from the top of the cradle.
25. Drill to fit clip in front of cradle (3).
26. Remove the cardboard protector from fin cooler.
27. Install the right side engine mount and bracket to the vehicle.
28. Install the right side engine mount bracket bolts.
Tighten
Tighten the engine mount bracket bolts to 50 N·m (37 lb ft).
29. Raise the rear of the frame (cradle) using an adjustable jackstand.
30. Install the rear frame bolts.
Tighten
Tighten the rear frame bolts to 160 N·m (118 lb ft).
31. Remove the adjustable jackstand from under the frame.
32. Lower the transmission and remove the support.
Page 11
February 2014
Bulletin No.: 09132E
161234
33. Install the left side transmission mount lower nuts to the frame.
Tighten
Tighten the left side transmission mount lower nuts to 47 N·m (35 lb ft).
1551859
34. Install the right side engine mount lower nuts to the frame.
Tighten
Tighten the right side engine mount lower nuts to 50 N·m (37 lb ft).
Page 12
February 2014
Bulletin No.: 09132E
1551858
35. Install the left side engine mount lower nuts to the frame.
Tighten
Tighten the left side engine mount lower nuts to 50 N·m (37 lb ft).
1208429
36. Connect both stabilizer shaft links to the shaft.
Tighten
Tighten the stabilizer link nuts to 60 N·m (44 lb ft).
37. Install the power steering cooler pipe/hose to the frame mounted retaining clips.
38. Install the air deflector.
39. Clean power steering fluid from the underbody of the vehicle.
40. Remove the drain pan.
41. Lower the vehicle.
42. Check the power steering fluid. Add fluid and bleed the system. Refer to Checking and
Adding Power Steering Fluid procedure in SI.
Page 13
February 2014
Bulletin No.: 09132E
CUSTOMER REIMBURSEMENT - For US
All customer requests for reimbursement for previous repairs for the condition will be handled by
the Customer Assistance Center, not by dealers.
A General Motors Customer Reimbursement Procedure and Claim Form is included with the
customer letter.
IMPORTANT: (For GM Only) Refer to the GM Service Policies and Procedures Manual, section
6.1.12, for specific procedures regarding customer reimbursement and the form.
CUSTOMER REIMBURSEMENT - For Canada
Customer requests for reimbursement for previous repairs for the condition are to be submitted
to the dealer by February 28, 2011.
All reasonable customer paid receipts should be considered for reimbursement. The amount to
be reimbursed will be limited to the amount the repair would have cost if completed by an
authorized General Motors dealer.
When a customer requests reimbursement, they must provide the following:


Proof of ownership at time of repair.
Original paid receipt confirming the amount of repair expense(s) that were not
reimbursed, a description of the repair, and the person or entity performing the repair.
Claims for customer reimbursement on previously paid repairs are to be submitted as required
by WINS.
IMPORTANT: Refer to the GM Service Policies and Procedures Manual, section 6.1.12, for
specific procedures regarding customer reimbursement verification.
COURTESY TRANSPORTATION
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within
the warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle
service or some other form of courtesy transportation is available and will be provided at no
charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for
Courtesy Transportation guidelines.
Page 14
February 2014
Bulletin No.: 09132E
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below.
Labor
Code
V2170
V2171
V2172
Description
Replace Power Steering Hose & Clamps (inc. system
bleed) (V6)
Replace Power Steering Cooler Line (inc. system
bleed) (V8)
Customer Reimbursement (not for use by US GM
dealers)
Labor
Time
0.5
Part
Count
3
Net
Item
*
1.7
4
N/A
0.2
N/A
**
*
The amount identified in “Net Item” should represent the actual sum total of the current
GMCC&A Dealer net price for the ¼ container of power steering fluid (V6) needed to
perform the required repairs, not to exceed $1.40 USD, $1.26 CAD, plus applicable MarkUp.
**
The amount identified in “Net Item” should represent the dollar amount reimbursed to the
customer.
CUSTOMER NOTIFICATION
General Motors will notify customers of this program on their vehicle (see copy of customer
letter included with this bulletin).
DEALER PROGRAM RESPONSIBILITY
All unsold new vehicles in dealers' possession and subject to this program must be held and
inspected/repaired per the service procedure of this program bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless
of mileage, age of vehicle, or ownership, through February 28, 2015.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for
which there is no customer information indicated on the dealer listing, are to be contacted by the
dealer. Arrangements are to be made to make the required correction according to the
instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for
your use in contacting customers. Program follow-up cards should not be used for this purpose,
since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in
your dealership for service through February 28, 2015, you must take the steps necessary to be
sure the program correction has been made before selling or releasing the vehicle.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer/retailer for information on whether your vehicle may benefit from the
information.
We Support
Voluntary Technician
Certification
Page 15
February 2014
Bulletin No.: 09132E
Dear General Motors Customer:
We have learned that your 2005 or 2006 model year Pontiac Grand Prix or 2006 model year
Chevrolet Impala or Monte Carlo, may have a condition in which the power steering cooler line
may leak or split. If this were to occur, you would likely notice fluid spotting under the vehicle
when the vehicle is parked and a decrease in the power steering assist. If enough fluid were
lost, damage to the power steering pump could occur.
Your satisfaction with your 2005 or 2006 model year Pontiac Grand Prix or 2006 model year
Chevrolet Impala or Monte Carlo is very important to us, so we are announcing a program to
prevent this condition.
What We Will Do: Your GM dealer will replace the power steering cooler line on your vehicle.
This service will be performed for you at no charge until February 28, 2011. (extended to
February 28, 2015; no new letters sent)
What You Should Do: To limit any possible inconvenience, we recommend that you contact
your dealer as soon as possible to schedule an appointment for this repair. By scheduling an
appointment, your dealer can ensure that the necessary parts will be available on your
scheduled appointment date.
Reimbursement: The enclosed form explains what reimbursement is available and how to
request reimbursement if you have paid for repairs for this condition. Your request for
reimbursement, including the information and documents mentioned on the enclosed form, must
be received by GM by February 28, 2011. Because you have already had the hose replaced,
you do not need to take your vehicle to your dealer for this repair.
If you have any questions or need any assistance to better understand related repairs, please
contact your dealer. If you have questions related to a potential reimbursement, please contact
the appropriate Customer Assistance Center at the number listed below.
Division
Number
Chevrolet
GMC
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands
1-800-630-2438
1-866-996-9463
1-671-648-8450
1-800-496-9992
1-800-496-9993
1-800-496-9994
Text Telephones
(TTY)
1-800-833-2438
1-800-462-8583
We sincerely regret any inconvenience or concern that this situation may cause you. We want
you to know that we will do our best, throughout your ownership experience, to ensure that your
GM vehicle provides you many miles of enjoyable driving.
Scott Lawson
Director,
Customer and Relationship Services
Enclosure
09132