12180F

Bulletin No.: 12180F
Date: June 2014
Recall Bulletin
PRODUCT SAFETY RECALL
SUBJECT:
Driver Door Switch Short Circuit
MODELS:
2006-2007 Buick Rainier
2006 Chevrolet TrailBlazer EXT
2006-2007 Chevrolet TrailBlazer
2006 GMC Envoy XL
2006-2007 GMC Envoy
2005-2007 Saab 9-7X
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used
item of motor vehicle equipment (including a tire) covered by this notification under a sale or
lease until the defect or noncompliance is remedied.
The service procedure has been revised. The procedure for applying the protective coating on
the door module has been removed. Vehicles that were previously repaired under this recall
with the protective coating will be included in an upcoming safety recall. Please discard all
copies of bulletin 12180E.
CONDITION
General Motors has decided that a defect, which relates to motor vehicle safety, exists in
certain 2006 model year Chevrolet TrailBlazer EXT and GMC Envoy XL; 2006-2007 model
year Buick Rainier, Chevrolet TrailBlazer, and GMC Envoy; and 2005-2007 model year Saab
9-7X vehicles. If fluid, such as melted snow containing road salt, enters the driver’s door
module, it may cause corrosion that could result in a short in the circuit board. A short may
cause the power door lock and power window switches to function intermittently or may stop
working. A short may cause overheating, which could melt components of the door module,
producing odor, smoke, or a fire. Additionally, the windows may raise or lower themselves,
without user input. These conditions may occur even with the vehicle parked and the key
removed. Customers should park the vehicle outdoors until it has been remedied.
CORRECTION
Dealers are to inspect the part number of the door module and, if necessary, install a new
door module.
Copyright 2013 General Motors. All Rights Reserved.
Page 2
June 2014
Bulletin No.: 12180F
Owners of 2005-2007 model year Saab 9-7X vehicles delivered in the U.S. or Canada will
receive a separate notification and be addressed by Saab Authorized Service Centers. This
bulletin applies to those 2005-2007 model year Saab 9-7X vehicles delivered outside of the
U.S. and Canada that are subject to this safety recall.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared
and will be provided to US and Canadian dealers through the GM GlobalConnect Recall
Reports, or sent directly to export dealers. Dealers will not have a report available if they have
no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the
follow-up necessary to complete this recall.
Page 3
June 2014
Bulletin No.: 12180F
PART INFORMATION
Parts required to complete this recall are to be obtained from General Motors Customer Care
and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering
parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an
emergency situation, parts should be ordered on a CSO = Customer Special Order.
Part
Number
Description
25861573
25861577
25861580
25861584
25866999
25867000
25867001
25867002
25867003
25867004
25867005
25867006
SWITCH, DR LK & SI WDO (CASHMERE) ST1 (DL2, KA1, X88, 27I) (EXPORT)
SWITCH, DR LK & SI WDO (CASHMERE) ST1 (DL2, X88, 27I) (EXC KA1) (EXPORT)
SWITCH, DR LK & SI WDO (CASHMERE) (DK2, DK9, DP2, DR1, X88, 27I) (EXC KA1)
SWITCH, DR LK & SI WDO (CASHMERE) (DK2, DP2, DS3, KA1, X88, 27I)
SWITCH, DR LK & SI WDO (GRAY) (DL2, KA1, X88, 28I) (EXPORT)
SWITCH, DR LK & SI WDO (EBONY) (DK2, DP2, DS3, KA1, X88, 48I)
SWITCH, DR LK & SI WDO (GRAY) (DK2, DP2, DS3, KA1, X88, 28I)
SWITCH, DR LK & SI WDO (EBONY) ST1 (DL2, X88, 48I) (EXC KA1) (EXPORT)
SWITCH, DR LK & SI WDO (GRAY) ST1 (DL2, X88, 28I) (EXC KA1) (EXPORT)
SWITCH, DR LK & SI WDO (EBONY) (DK2, DK9, DP2, DR1, X88, 48I) (EXC KA1)
SWITCH, DR LK & SI WDO (GRAY) (DK2, DK9, DP2, DR1, X88, 28I) (EXC KA1)
SWITCH, DR LK & SI WDO (EBONY) (DL2, KA1, X88, 48I) (EXPORT)
25866992
25866993
25866994
25866996
25866997
25866998
SWITCH, DR LK & SI WDO (EBONY) (AAB KA1 Z88 Z89 27I, 48I)
SWITCH, DR LK & SI WDO (EBONY) (Z88, Z89, 27I, 48I) (EXC AAB, KA1)
SWITCH, DR LK & SI WDO (GRAY) (Z88, Z89, 28I) (EXC AAB, KA1)
SWITCH, DR LK & SI WDO (GRAY) (AAB, KA1, Z88, Z89, 28I)
SWITCH, DR LK & SI WDO (EBONY) (AAB, DS3, Z88, 27I, 48I) (EXC KA1)
SWITCH, DR LK & SI WDO (GRAY) (AAB, Z88, 28I) (EXC KA1)
25861556
25861557
25861560
25861561
SWITCH, DR LK & SI WDO (INCLS 8) (GRAY) ST1 (KA1, W49, 28I)
SWITCH, DR LK & SI WDO (INCLS 8) (CASHMERE) ST1 (KA1, W49, 47I)
SWITCH, DR LK & SI WDO (INCLS 8) (GRAY) ST1 (W49, 28I) (EXC KA1)
SWITCH, DR LK & SI WDO (INCLS 8) (DK CASHMERE) ST1 (W49, 47I) (EXC KA1)
25866995
SWITCH, DR LK & SI WDO
Quantity/
Vehicle
Chevrolet
1 (if req'd)
1 (if req'd)
1 (if req'd)
1 (if req'd)
1 (if req'd)
1 (if req'd)
1 (if req'd)
1 (if req'd)
1 (if req'd)
1 (if req'd)
1 (if req'd)
1 (if req'd)
GMC
1 (if req'd)
1 (if req'd)
1 (if req'd)
1 (if req'd)
1 (if req'd)
1 (if req'd)
Buick
1 (if req'd)
1 (if req'd)
1 (if req'd)
1 (if req'd)
Saab
1 (if req'd)
Page 4
June 2014
Bulletin No.: 12180F
SERVICE PROCEDURE
690976
1.
Remove the driver side door lock and side window switch. Refer to Door Lock and Side
Window Switch Replacement - Driver Side in SI.
Part Number
25861573
25861577
25861574
25861575
25861576
25861578
25861579
25861581
25861582
25861583
25861580
25861584
25866999
25867000
25867001
25867002
25867003
25867004
25867005
25867006
Description & Options
Chevrolet
SWITCH, DR LK & SI WDO (CASHMERE) ST1 (DL2, KA1, X88, 27I) (EXPORT)
SWITCH, DR LK & SI WDO (CASHMERE) ST1 (DL2, X88, 27I) (EXC KA1)
(EXPORT)
SWITCH, DR LK & SI WDO (CASHMERE) (DK2, DK9, DP2, DR1, X88, 27I) (EXC
KA1)
SWITCH, DR LK & SI WDO (CASHMERE) (DK2, DP2, DS3, KA1, X88, 27I)
SWITCH, DR LK & SI WDO (GRAY) (DL2, KA1, X88, 28I) (EXPORT)
SWITCH, DR LK & SI WDO (EBONY) (DK2, DP2, DS3, KA1, X88, 48I)
SWITCH, DR LK & SI WDO (GRAY) (DK2, DP2, DS3, KA1, X88, 28I)
SWITCH, DR LK & SI WDO (EBONY) ST1 (DL2, X88, 48I) (EXC KA1) (EXPORT)
SWITCH, DR LK & SI WDO (GRAY) ST1 (DL2, X88, 28I) (EXC KA1) (EXPORT)
SWITCH, DR LK & SI WDO (EBONY) (DK2, DK9, DP2, DR1, X88, 48I) (EXC KA1)
SWITCH, DR LK & SI WDO (GRAY) (DK2, DK9, DP2, DR1, X88, 28I) (EXC KA1)
SWITCH, DR LK & SI WDO (EBONY) (DL2, KA1, X88, 48I) (EXPORT)
GMC
25861559
25861563
25861567
25861569
25861571
25861572
25866992
25866993
25866994
25866996
25866997
25866998
SWITCH, DR LK & SI WDO (EBONY) (AAB KA1 Z88 Z89 27I, 48I)
SWITCH, DR LK & SI WDO (EBONY) (Z88, Z89, 27I, 48I) (EXC AAB, KA1)
SWITCH, DR LK & SI WDO (GRAY) (Z88, Z89, 28I) (EXC AAB, KA1)
SWITCH, DR LK & SI WDO (GRAY) (AAB, KA1, Z88, Z89, 28I)
SWITCH, DR LK & SI WDO (EBONY) (AAB, DS3, Z88, 27I, 48I) (EXC KA1)
SWITCH, DR LK & SI WDO (GRAY) (AAB, Z88, 28I) (EXC KA1)
Buick
25861556
25861557
25861560
25861561
SWITCH, DR LK & SI WDO (INCLS 8) (GRAY) ST1 (KA1, W49, 28I)
SWITCH, DR LK & SI WDO (INCLS 8) (CASHMERE) ST1 (KA1, W49, 47I)
SWITCH, DR LK & SI WDO (INCLS 8) (GRAY) ST1 (W49, 28I) (EXC KA1)
SWITCH, DR LK & SI WDO (INCLS 8) (DK CASHMERE) ST1 (W49, 47I) (EXC
KA1)
Page 5
2.
June 2014
Bulletin No.: 12180F
Determine the part number on the driver side door lock and side window switch. The part
number is on the side of the switch on the label.

If the part number on the switch is listed on the table above, no repair is required. Reinstall the driver side door lock and side window switch. Refer to Door Lock and Side
Window Switch Replacement - Driver Side in SI.

If the part number on the switch is NOT listed on the table above, replace the driver
side door lock and side window switch. Refer to Door Lock and Side Window Switch
Replacement – Driver Side in SI. .
CUSTOMER REIMBURSEMENT – For US
Customer requests for reimbursement of previously paid repairs for the recall condition are to
be submitted to the dealer by August 31, 2015, unless otherwise specified by state law. If this
is not convenient for the customer, they may mail the completed Customer Reimbursement
Request Form and all required documents to the GM Customer Assistance Center.
All reasonable and customary costs to correct the condition described in this bulletin
should be considered for reimbursement. Any questions or concerns should be
reviewed with your District Service Manager – Aftersales prior to processing the
request.
When a customer requests reimbursement, they must provide the following:



A completed Customer Reimbursement Request Form. This form is mailed to the
customer or can be obtained through GM GlobalConnect.
The name and address of the person who paid for the repair.
Paid receipt confirming the amount of the repair expense, a description of the repair,
and the person or entity performing the repair.
IMPORTANT: GM requires dealers to approve or deny a reimbursement request within 30
days of receipt. If a reimbursement request is approved, the dealer should immediately issue
a check to the customer and submit an appropriate warranty transaction for the incurred
expense. If a reimbursement request is denied, the dealer MUST provide the customer with a
clear and concise explanation, in writing, as to why the request was denied. The bottom
portion of the Customer Reimbursement Request Form may be used for this purpose. If the
denial was due to missing documents, the customer can resubmit the request when the
missing documents are obtained, as long as it is still within the allowed reimbursement period.
Warranty transactions for customer reimbursement of previously paid repairs are to be
submitted as required by GM Global Warranty Management. Additional information can also
be found in Warranty Administration Bulletin 11-00-89-004.
Page 6
June 2014
Bulletin No.: 12180F
CUSTOMER REIMBURSEMENT - For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct the condition
described in this bulletin are to be submitted to the dealer prior to or by August 31, 2015.
When a customer requests reimbursement, they must provide the following:
-
Proof of ownership at time of repair.
Original paid receipt confirming the amount of unreimbursed repair expense(s)
(including Service Contract deductibles), a description of the repair, and the person or
entity performing the repair.
All reasonable and customary costs to correct the condition described in this bulletin should be
considered for reimbursement. Any questions or concerns should be reviewed with your GM
representative prior to processing the request.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Note: To avoid having to "H" route the customer reimbursement transaction for approval, it
must be submitted prior to the repair transaction.
Labor
Code
V2739
V2736
Description
Verify Part Number – No Further Action Req'd
Door Lock & Side Window Switch Replacement (inc. part
verification & programming)
V2737* Customer Reimbursement Approved – Not for Saab Use
V2738 Customer Reimbursement Denied - For US dealers only
Labor
Time
0.2
0.5
Net
Item
N/A
N/A
0.2
0.1
**
N/A
*
Customer reimbursement will NOT close this recall. The service procedure contained in
this bulletin must still be performed.
**
The amount identified in “Net Item” should represent the dollar amount reimbursed to the
customer.
CUSTOMER NOTIFICATION – For US and Canada
General Motors will notify customers of this recall on their vehicle.
CUSTOMER NOTIFICATION – For Export
Letters will be sent to known owners of record located within areas covered by the US National
Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify
customers using the attached sample letter.
Page 7
June 2014
Bulletin No.: 12180F
DEALER RECALL RESPONSIBILITY – For US and Export (US States, Territories,
and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used
item of motor vehicle equipment (including a tire) covered by this notification under a sale or
lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject
to a recall of this type must be adequately repaired within a reasonable time after the customer
has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not adequately
repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable
allowance for depreciation. To avoid having to provide these burdensome remedies, every
effort must be made to promptly schedule an appointment with each customer and to repair
their vehicle as soon as possible. In the recall notification letters, customers are told how to
contact the US National Highway Traffic Safety Administration if the recall is not completed
within a reasonable time.
DEALER RECALL RESPONSIBILITY – All
All unsold new vehicles in dealers' possession and subject to this recall must be held and
inspected/repaired per the service procedure of this recall bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless
of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for
which there is no customer information indicated on the dealer listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the
instructions contained in this bulletin. Recall follow-up cards should not be used for this
purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in
your dealership for service in the future, you must take the steps necessary to be sure the
recall correction has been made before selling or releasing the vehicle.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
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