2038961/1

Technical Service Bulletin
57 Rattle noise inside the door
57 14 05 2038961/1 November 24, 2014.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
Q7
2015
All
Not Applicable
Condition
A rattle noise is heard from either front door when the car is being driven or when the door is being closed.
Technical Background
The lower foam pad on the inside of the front door skin may loosen and vibrate against the door skin.
Production Solution
A change in the retaining method for the lower pad has been implemented in production.
Service
The following repair is to be performed on both front doors. The required parts are being sent to your parts
department. The required parts have been portioned into kits that include enough retaining brackets and butyl
strips to perform the following repair on one complete vehicle.
1.
Remove the front door panel (Figure 1).
Figure 1. Removing the front door panel.
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Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
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Technical Service Bulletin
2.
Carefully unclip the inner door panel cover (Figure 2).
Figure 2. Removing the inner door panel
cover.
3.
With the cover removed, the lower pad will be visible. It is
secured to the impact beam using a zip tie (Figure 3).
Figure 3. Lower pad secured to impact
beam.
4.
Using a marker, mark the inside of the door skin along the rear
facing edge of the pad (Figure 4). Doing so will aid in
positioning the pad on reassembly.
Figure 4. Marking the position of the pad.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
5.
Cut the zip tie (Figure 5 and Figure 6). Remove the pad with
the cut zip tie from inside the door. Discard the zip tie (Figure
7).
Figure 5. Cutting the retaining zip tie.
Figure 6. Zip tie cut.
Figure 7. Pad with zip tie removed.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
6.
Review the images at right (Figure 8 and Figure 9) to see how
the pad legs will be modified in the next step. 15 mm of width
must be removed.
Figure 8. Pad legs with an original width of
33mm.
Figure 9. 15mm section of the pad legs to
be removed.
7.
Using a razor knife, make a horizontal cut flush with the pad
body and 15mm deep (Figure 10). Then make an intersecting
vertical cut 15mm from the outer face of the pad (Figure 11).
Remove the cut-out.
Figure 10. Making the horizontal cut.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Figure 11. Making the vertical cut.
8.
Three additional butyl strips need to be applied to the pad in
addition to the existing butyl strip. Each strip is approximately
40mm x 20mm. The upper strips need to be spaced 10mm
from the edge of the pad as shown in the illustration (Figure
12). The center strip needs to be placed on the raised section
of the pad directly above the hole as shown. Remove the
protective foil.
Figure 12. Positioning of the butyl strips.
9.
Snap the retaining bracket for the pad onto the impact beam
(Figure 13).
Figure 13. Retaining bracket installed on the
impact beam.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
10. Reinstall the lower pad into the door shell (Figure 14).
Figure 14. Reinstalling the lower pad.
11. Using the mark that was previously made on the inside of the
door skin as a guide, install the lower pad (Figure 15). The legs
should rest on the top of the impact beam. Press the pad
against the door skin so that the butyl strips stick the pad
securely to the door skin. If necessary, slide the bracket along
the impact beam so that the bracket correctly engages the slot
in the pad.
Figure 15. Lower pad installed to the correct
position.
12. Reassemble the door and then perform this repair to the other front door.
© 2014 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Warranty
Claim Type:
Use applicable claim type. If vehicle is outside any warranty, this Technical Service Bulletin
is informational only.
Service Number:
5751
Damage Code:
0020
Labor Operations:
Front door trim panels remove and reinstall
7059 2000
70 TU
Remove and reinstall both front door pads and perform
modification
5751 9999
40 TU
GFF
No allowance
0 TU
Road test prior to service procedure
0121 0002
10 TU
Road test after service procedure
0121 0004
10 TU
Diagnostic Time:
Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:
As per TSB #2038961/1
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Part Number
Part Description
Quantity
4L0 898 957
Parts kit
1
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Additional Information
All parts and service references provided in this TSB (2038961) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
© 2014 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.