2035232/2

Technical Service Bulletin
91 MMI 3G Basic Sound system "popping" (K0250 Update)
91 14 21 2035232/2 January 9, 2014. Supersedes Technical Service Bulletin Group 91 number 13-09 dated
September 25, 2013 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A6, A7
2010 - 2011
All
Not Applicable
Q7
2010 - 2013
All
Not Applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
2
-
Revised header data (Added model years)
1
9/25/2013
Initial publication
Customer reports the following concern:
• Sound system “pops” and loses audio for a few seconds.
Tip: If the sound does not return on its own, or if it is accompanied by relevant DTCs in the vehicle,
another issue may be present. Verify the root cause before proceeding with this bulletin.
Note:
This bulletin only applies to vehicles with MMI Basic (PR Number 8DS).
Technical Background
Continual improvements to MMI software provides solutions to issues experienced in the field.
Production Solution
Improved software.
Service
A software update can be performed.
Note:
© 2014 Audi of America, Inc.
Page 1 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Please review this entire bulletin before proceeding and follow all steps exactly to avoid damage to the MMI
components. If how to proceed is unclear at any time, contact TAC.
1. Update the MMI software following the instructions in TSB 2028141, Generic instructions for updating MMI 3G
/ MMI 3G+ software and navigation data; using the below update disc:
All Vehicles
8R0906961DE
Note:
The MMI system may remain blank for extended periods of time during the update. If the screen remains
blank for more than 20 minutes, contact TAC.
2. Verify that the software update has been completed
successfully by accessing the Logging page (Figure
1). To access this screen, proceed to step 8 in TSB
2028141, and press the lower left softkey.
After a successful update, the screen will show the
date on which the update was performed and the
software that was installed (BBT_US_K0250_X_XX
— The X characters will be one of several different
numbers or letters). ‘Ok’ will be listed on the right. If
K0250 does not have any rows with ‘Ok’, the
update must be retried until it is successful.
Figure 1. Software update log showing a successful
software installation. (MMI 3G High screenshot used as
reference).
Tip: If the update must be performed two or
more times because the modules are not updating
correctly, a screenshot of the software update log is
required (Figure 2). This should be kept on-hand
for warranty auditing purposes. To take a
screenshot, insert an SD Card into slot 1 and press
and hold the left and right arrow keys at the same
time. All four softkeys will flash when the
screenshot is taken. A screenshot should be taken
of each page in the logging display.
Figure 2. Software update log showing 2 failed attempts
before a successful installation (MMI 3G+ screenshot
used as reference).
3. Perform the SVM code listed on the MMI update disc to establish a reference for this vehicle, and add the test
plan to clear DTCs created from the update. If any errors are encountered while performing the SVM code,
please call TAC and attach the diagnostic log showing the error.
© 2014 Audi of America, Inc.
Page 2 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Warranty
Claim Type:
Use applicable claim type. If vehicle is outside any warranty, this Technical Service Bulletin
is informational only.
Service Number:
9196
Damage Code:
0039
Labor Operations:
Update MMI Software and perform SVM
Diagnostic Time:
9196 2599
50 TU
If necessary, Perform repeat update due to failure 9196 2599
20 TU for each
repeat
GFF – Checking and clearing fault codes included No allowance
in existing labor operations
0 TU
Road test prior to service procedure
No allowance
0 TU
Road test after service procedure
No allowance
0 TU
Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:
As per TSB # 2035232/2
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Part Number
Part Description
Quantity
8R0906961DE
MMI Update disc
1 per dealer
Additional Information
The following Technical Service Bulletin(s) will be necessary to complete this procedure:
• TSB 2028141, Generic instructions for updating MMI 3G / MMI 3G+ software and navigation data.
All parts and service references provided in this TSB (2035232) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
© 2014 Audi of America, Inc.
Page 3 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.