2038908/1

Technical Service Bulletin
94 Headlight internal diagnosis before replacement, various concerns
94 14 57 2038908/1 November 5, 2014.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A8
2014 - 2016
All
Not Applicable
Condition
• A headlight system warning may be illuminated in the instrument cluster.
• One of the following symptoms is present:
A: One or more LEDs in the low beam are inoperative on one side.
B: Internal cooling fan inoperative in one headlight.
C: DRL inoperative on one side.
D: One or more LEDs in the high beam are inoperative on one side.
E: LED turn signal inoperative in one headlight.
• Diagnosis of the concern indicates that the headlight is at fault.
Technical Background
Connector in the headlight is not properly seated.
Production Solution
Improved checks at supplier.
Service
1. Remove the affected headlight. Open the service cap. The service cap will differ depending on
symptom. View will differ slightly depending on right or left headlight.
2. Based on the symptoms, check the appropriate connectors (by lightly pulling on them) as listed
below:
© 2014 Audi of America, Inc.
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Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
For symptom A (One or more LEDs in the low beam are inoperative on one side):
Check the connector shown below (Figure 1).
Figure 1. Check this connector.
© 2014 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
For symptom B (Internal cooling fan inoperative in one headlight):
Check the connector shown below (Figure 2).
Figure 2. Check this connector.
© 2014 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
For symptom C (DRL inoperative on one side):
Check the connector shown below (Figure 3).
Figure 3. Check this connector.
© 2014 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
For symptom D (One or more LEDs in the high beam are inoperative on one side):
Check the connectors shown below (Figure 4 and Figure 5).
Figure 4. Check this connector.
© 2014 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Figure 5. Check this connector.
© 2014 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
For symptom E (LED turn signal inoperative in one headlight):
Check the connector shown below (Figure 6).
Figure 6. Check this connector.
3. If any connectors are not correctly plugged in, check connector for damage. If no damage is found,
reconnect the connector. Do not use a screwdriver or other metal object. If all connectors were
plugged in correctly, this bulletin does not apply.
4. Reconnect the headlight to the vehicle, then check the headlight operation. It is not necessary to fully
install the headlight to test the headlight operation.
5. If headlight operation is fully restored, fit and adjust the headlight. Additional adaptations (radar
sensor, Topview camera, night vision) may be necessary, depending on vehicle equipment.
© 2014 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Warranty
Claim Type:
Use applicable claim type. If vehicle is outside any warranty, this Technical Service
Bulletin is informational only.
Service Number:
9415
Damage Code:
0028
Labor
Operations:
One headlight assembly remove + reinstall
9415 1900
30 TU
Headlight assembly adjust
9415 1600
20 TU
Repair one headlamp
9415 0199
10 TU
GFF
0150 0000
Time stated on
diagnostic
protocol (Max
100 TU)
Road test prior to service procedure
No allowance
0 TU
Road test after service procedure
0121 0004
10 TU
Diagnostic Time:
Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:
As per TSB #2038908/1
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
© 2014 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.