LSPO-2006-2012

'
February 26, 2013
To:
Lexus Area Customer Service Operations Managers
From:
Lexus Service and Parts Operations
Subject:
Owner Re-notification of Non-Completed Safety Recalls
Safety Recall and campaign completion is important not only in satisfying government requirements
but also as an integral part of our commitment to meet customer expectations of Lexus products.
Lexus will be sending Safety Recall and campaign Follow-Up Notices to remind owners whose
vehicles have not yet had recall or campaign repairs completed.
We request your dealers' assistance in completing the applicable repairs as owners receive the
Follow-Up Notices and contact them. Please note the follow-up activity may cause an increase in
your their owner appointments. Lexus will continue with additional follow-up activities in the months
to come.Your dealers should take this into consideration when analyzing their manpower
requirements.
1.
Safety Recalls/Campaigns Involved in the Follow-Up
Safetv Recall/Camoaiqn
Description
9LA
Fuel Delivery Pipe
Replacement
ALE
Valve Spring Replacement
BLB
Plastic Pad Embedded in
the Floor Caroet
BLG
1MZ-FE/3MZ-FE V6
Engine Crankshaft Pulley
CLB
Exhaust Gas Control
Actuator
Model and Model Y ear(s)
Certain 2006 - 2007 GS
300/350, 2006 - 2008 IS
250/350 and 2007 - 2008
LS460/460L
Certain 2006-2008 IS 350,
2007-2008 GS 350/450h,
2008GS460,
2007-2008 LS 460/460L
and 2008 LS 600h L
2006 - early 2007
GS 300/350 A WD
Certain 2004 - 2005 ES 330
and RX330
and Certain 2006
RX400h
Certain 2011 and 2012 CT
200h
2. Follow-Up Owner Notification Letter Mailing Date
The Follow-Up Owner Notification Letters ("owner letters") will begin in late February 2013,
approximately one week after the dealer notification. The owner letters will be mailed over a period
of several weeks consistent with parts availability by first class mail as required by Federal regulation.
3. Technical Instructions
Technical Instructions to conduct these campaigns can be found on TIS.
4. Parts Ordering
The applicable parts ordering information can be found in the Dealer Cover Letter and Technical
Instructions of the specific Safety Recall/campaign. As a practice, dealers should utilize the following
guidelines to determine parts order for this re-notification activity:
• D Checkcurrentstocklevels.
• D Subsequent orders should be based on customer appointments.
• D Replenishment orders ofparts shoukl be based on a "sell one, buy one" basis.
5. Vehicles in Dealer Stock
Dealerships are requested to perform recall campaign procedures on any vehicles in their stock
prior to delivery. Dealers should always verify eligibility by consulting Dealer Daily/TIS prior to
performing repairs.
6. Customer Handling and Dealership Follow-Up
Please consider this follow-up a great opportunity to focus on assuring customers that their safety
remains Lexus' highest priority. Customers who receive a Follow-Up Notice may contact your
dealers with questions regarding the letter and/or remedy.
Please ensure that all customer contact personnel at your dealers are aware of these Safety
Recalls/campaigns and know how to accurately answer customer's questions or how to direct the
customer to someone that can.
Please review this letter with your staff to familiarize them with the proper procedure for this renotification activity.
Thank you for your understanding and cooperation.
February 26, 2013
To:
Lexus Service and Parts Managers
From:
Lexus Service and Parts Operations
Subject:
Owner Re-not~ication of Non-Completed Safety Recalls
Safety Recall and campaign completion is important not only in satisfying government requirements
but also as an integral part of our commitment to meet customer expectations of Lexus products.
Lexus will be sending Safety Recall and campaign Follow-Up Notices to remind owners whose
vehicles have not yet had recall or campaign repairs completed.
We request your assistance in completing the applicable repairs as owners receive the Follow-Up
Notices and contact you. Please note the follow-up activity may cause an increase in your current
owner appointments. Lexus will continue with additional follow-up activities in the months to come.
Please take this into consideration when analyzing their manpower requirements.
1. Safety Recalls/Campaigns Involved in the Follow-Up
Saf..tv Recall/Cam""ian
Descrialion
9LA
Fuel Delivery Pipe
Replacement
ALE
Valve Spring Replacement
BLB
Plastic Pad Embedded in
the Floor Carpet
BLG
1MZ-FE/3MZ-FE V6
Engine Crankshaft Pulley
CLB
Exhaust Gas Control
Actuator
Model and Model Y eart's)
Certain 2006 - 2007 GS
300/350, 2006 - 2008 IS
250/350 and 2007 - 2008
LS460/460L
Certain 2006-2008 IS 350,
2007-2008 GS 350/450h,
2008GS460,
2007-2008 LS 460/460L
and 2008 LS 600h L
2006 - early L'007
GS 300/350 A WD
Certain 2004 - 2005 ES 330
and RX330
and Certain 2006
RX400h
Certain 2011 and 2012 CT
200h
2. Follow-Up Owner Notification Letter Mailing Date
The Follow-Up Owner Notification Letters ("owner letters") will begin in late February 2013,
approximately one week after the dealer notification. The owner letters will be mailed over a period
of several weeks consistent with parts availability by first class mail as required by Federal regulation.
3. Technical Instructions
Technical Instructions to conduct these campaigns can be found on TIS.
·,
4. Parts Ordering
The applicable parts ordering information can be found in the Dealer Cover Letter and Technical
Instructions of the spec#icSafety Recall/campaign. As a practice, dealers should utilize the following
guidelines to determine parts order for this re-notification activity:
• Check current stock levels.
• Subsequent orders should be based on customer appointments.
• Replenishment orders of parts should be based on a "sell one, buy one" basis.
5. Vehicles in Dealer Stock
Dealerships are requested to perform recall campaign procedures on any vehicles in their stock
prior to delivery. Always verify eligibility by consulting Dealer Daily/TIS prior to performing repairs.
6. Customer Handling and Dealership Follow-Up
Please consider this follow-up a great opportunity to focus on assuring customers that their safety
remains Lexus' highest priority. Customers who receive a Follow-Up Notice may contact your
dealership with questions regarding the letter and/ or remedy.
Please ensure that all customer contact personnel at your dealership are aware of these Safety
Recalls/ campaigns and know how to accurately answer customer's questions or how to direct the
customer to someone that can.
Please review this letter with your staff to familiarize them with the proper procedure for this renotification activity.
Thank you for your understanding and cooperation.