13-01-046A

//ALL
TO:
FROM:
DATE:
11/20/2013 to 12/20/2013
Hyundai Dealership General Managers, Sales Managers,
Service Managers, Parts Managers, and Warranty
Administrators
Hyundai Motor America
November 20, 2013
SUBJECT:
Service Campaign TR2 - Audio System Software Update (TSB#
13-01-046) -Dealer StockHyundai Motor America is conducting a Service Campaign to update the
audio system software on certain dealer stock 2014 Model Year Tucson,
Santa Fe and Santa Fe Sport vehicles. Service Campaign TR2 provides a
procedure to update audio system software.
In order to identify only those vehicles affected by Service Campaign
TR2, it will be necessary to access Hyundai Motor America's "Warranty
Vehicle Information" screen via WEBDCS before starting the repair.
The "Warranty Vehicle Information" screen will identify affected
vehicles with an open Service Campaign TR2.
A listing of VEHICLES is also located on WEBDCS, SERVICE tab, select
INFORMATION, and select UNCOMPLETED CAMPAIGN VIN LISTING - Dealer
Stock.
TSB #12-01-046 will be available on HMAService.com on November 20,
2013. It contains instructions on performing the service procedure and
submitting the campaign claim.
USB sticks containing the software update began shipping to all
affected dealers on November 18, 2013 in mailers addressed to the
SERVICE MANAGER.
It is IMPORTANT TO SUBMIT A CAMPAIGN CLAIM FOR EACH VEHICLE SERVICED
so your dealership can be compensated for your work and Hyundai can
maintain accurate records of campaign completions.
LEGAL LIABILITY NOTICE:
You are required to keep confidential any and
all information and documents provided to you by Hyundai Motor America
in the conduct of carrying out work for this service campaign.
Hyundai Motor America dealers may use owner information provided for
the campaign only for the purpose of conducting and performing this
service campaign, and for no other purpose.
Hyundai appreciates your cooperation and support.
Questions may be
directed to your District Parts and Service Manager or Warranty
HELPREP line at 1-877-446-2922.