13-01- 049

//ALL
TO :
FROM :
DATE :
12/3/2013 to 12/31/2013
Hyundai Dealership General Managers , Sales Manage r s ,
Service Managers , Parts Managers , and Warranty
Administrators
Hyundai Motor America
December 3 , 2013
SUBJECT :
Service Campaign TRS - Navigation Operating System Software
Update (TSB# 13-01 - 049) -Dealer StockHyundai Motor America is conducting a Service Campaign to update the
navigation operating system sof tware on certain dealer stock 2014
Model Year Sonata, Santa Fe Sport , Tucson , and Santa Fe vehicles .
Service Campaign TRS provides a procedure to update the navigation
operating system software .
In order to identify only those vehicles affected by Service Campaign
TRS , it will be necessary to access Hyundai Motor America ' s "Warranty
Vehicle Information" screen via WEBDCS before starting the repair .
The "Warranty Vehicle Information" screen will identify affected
vehicles with an open Service Campaign TRS .
A listing of VEHICLES is also located on WEBDCS , SERVICE tab , select
INFORMATION , and select UNCOMPLETED CAMPAIGN VIN LISTING - Dealer
Stock .
TSB #12-01-049 will be available on HMAService . com on December 3 ,
2013 . It contains instructions on performing the service procedure and
submitting the campaign claim .
SD Cards containing the software update began shipping to all affected
dealers on November 25 , 2013 in mailers addressed to the SERVICE
MANAGER .
It is IMPORTANT TO SUBMIT A CAMPAIGN CLAIM FOR EACH VEHICLE SERVICED
so your dealership can be compensated for your work and Hyundai can
maintain accurate records of campaign completions .
LEGAL LIABILITY NOTICE : You are required to keep confidential any and
all information and documents provided to you by Hyundai Motor America
in the conduct of carrying out work for this service campaign .
Hyundai Motor America dealers may use owner information provided for
the campaign only for the purpose of conducting and performing this
service campaign , and for no other purpose .
Hyundai appreciates your cooperation and support . Questions may be
directed to your District Parts and Service Manager or Warranty
HELPREP line at 1-877-446-2922 .