14309A

Bulletin No.: 14309A
Date: November 2014
Recall Bulletin
PRODUCT SAFETY RECALL
SUBJECT:
Driver Door Switch Short Circuit
MODELS:
2006-2007 Buick Rainier
2006 Chevrolet TrailBlazer EXT
2006-2007 Chevrolet TrailBlazer
2006 GMC Envoy XL
2006-2007 GMC Envoy
2005-2007 Saab 9-7X
Previously Repaired in Safety Recall 12180
This bulletin has been revised to inform dealers that owners of Saab 9-7X vehicles delivered in
the U.S. or Canada will receive a separate notification and be addressed by Saab Authorized
Service Centers. This bulletin applies to Saab vehicles delivered outside of the U.S. and Canada
that are subject to this recall.
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item
of motor vehicle equipment (including a tire) covered by this notification under a sale or lease
until the defect or noncompliance is remedied.
All involved vehicles that are in dealer inventory must be held and not delivered to customers,
dealer traded, or used for demonstration purposes until the repair contained in this bulletin has
been performed on the vehicle.
CONDITION
General Motors has decided that a defect which relates to motor vehicle safety may exist in the
following vehicles repaired under recall 12180: 2006 model year Chevrolet Trailblazer EXT and
2006-2007 Chevrolet Trailblazer, GMC Envoy, Buick Rainier, and Saab 9-7X vehicles. The
service bulletin provided that if the driver’s door module was functioning properly, a protective
coating was to be applied. If the module was not working properly, it should be replaced.
Vehicles that were repaired by having a protective coating applied to the driver’s door module
may continue to have a safety related defect.
If fluid, such as melted snow containing road salt, enters the driver’s door module, it may cause
corrosion that could result in a short in the circuit board. A short may cause the power door lock
and power window switches to function intermittently or may stop working. A short may cause
overheating, which could melt components of the door module, producing odor, smoke, or a fire.
Additionally, the windows may raise or lower themselves, without user input. These conditions
Copyright 2014 General Motors. All Rights Reserved.
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November 2014
Bulletin No.: 14309A
may occur even with the vehicle parked and the key removed. Customers should park the
vehicle outdoors until it has been remedied.
CORRECTION
Dealers are to install a new door module.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared and
will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports, or
sent directly to export dealers. Dealers will not have a report available if they have no involved
vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the followup necessary to complete this recall.
Page 3
November 2014
Bulletin No.: 14309A
PART INFORMATION
Parts required to complete this recall are to be obtained from General Motors Customer Care
and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering parts.
Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency
situation, parts should be ordered on a CSO = Customer Special Order.
Part
Number
Description
Quantity/
Vehicle
Chevrolet
25861573
25861577
25861580
25861584
25866999
25867000
25867001
25867002
25867003
25867004
25867005
25867006
SWITCH, DR LK & SI WDO (CASHMERE) ST1 (DL2, KA1, X88, 27I) (EXPORT)
SWITCH, DR LK & SI WDO (CASHMERE) ST1 (DL2, X88, 27I) (EXC KA1) (EXPORT)
SWITCH, DR LK & SI WDO (CASHMERE) (DK2, DK9, DP2, DR1, X88, 27I) (EXC KA1)
SWITCH, DR LK & SI WDO (CASHMERE) (DK2, DP2, DS3, KA1, X88, 27I)
SWITCH, DR LK & SI WDO (GRAY) (DL2, KA1, X88, 28I) (EXPORT)
SWITCH, DR LK & SI WDO (EBONY) (DK2, DP2, DS3, KA1, X88, 48I)
SWITCH, DR LK & SI WDO (GRAY) (DK2, DP2, DS3, KA1, X88, 28I)
SWITCH, DR LK & SI WDO (EBONY) ST1 (DL2, X88, 48I) (EXC KA1) (EXPORT)
SWITCH, DR LK & SI WDO (GRAY) ST1 (DL2, X88, 28I) (EXC KA1) (EXPORT)
SWITCH, DR LK & SI WDO (EBONY) (DK2, DK9, DP2, DR1, X88, 48I) (EXC KA1)
SWITCH, DR LK & SI WDO (GRAY) (DK2, DK9, DP2, DR1, X88, 28I) (EXC KA1)
SWITCH, DR LK & SI WDO (EBONY) (DL2, KA1, X88, 48I) (EXPORT)
25866992
25866993
25866994
25866996
25866997
25866998
SWITCH, DR LK & SI WDO (EBONY) (AAB KA1 Z88 Z89 27I, 48I)
SWITCH, DR LK & SI WDO (EBONY) (Z88, Z89, 27I, 48I) (EXC AAB, KA1)
SWITCH, DR LK & SI WDO (GRAY) (Z88, Z89, 28I) (EXC AAB, KA1)
SWITCH, DR LK & SI WDO (GRAY) (AAB, KA1, Z88, Z89, 28I)
SWITCH, DR LK & SI WDO (EBONY) (AAB, DS3, Z88, 27I, 48I) (EXC KA1)
SWITCH, DR LK & SI WDO (GRAY) (AAB, Z88, 28I) (EXC KA1)
1 (if req'd)
1 (if req'd)
1 (if req'd)
1 (if req'd)
1 (if req'd)
1 (if req'd)
1 (if req'd)
1 (if req'd)
1 (if req'd)
1 (if req'd)
1 (if req'd)
1 (if req'd)
GMC
1 (if req'd)
1 (if req'd)
1 (if req'd)
1 (if req'd)
1 (if req'd)
1 (if req'd)
Buick
25861556
25861557
25861560
25861561
SWITCH, DR LK & SI WDO (INCLS 8) (GRAY) ST1 (KA1, W49, 28I)
SWITCH, DR LK & SI WDO (INCLS 8) (CASHMERE) ST1 (KA1, W49, 47I)
SWITCH, DR LK & SI WDO (INCLS 8) (GRAY) ST1 (W49, 28I) (EXC KA1)
SWITCH, DR LK & SI WDO (INCLS 8) (DK CASHMERE) ST1 (W49, 47I) (EXC KA1)
25866995
SWITCH, DR LK & SI WDO
1 (if req'd)
1 (if req'd)
1 (if req'd)
1 (if req'd)
Saab
1 (if req'd)
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November 2014
Bulletin No.: 14309A
SERVICE PROCEDURE
690976
Install new driver side door lock and side window switch. Refer to Door Lock and Side Window
Switch Replacement - Driver Side in SI.
CUSTOMER REIMBURSEMENT - For US
Customer requests for reimbursement of previously paid for the recall condition repairs that were
not already submitted under recall 12180 (V2737) are to be submitted to the dealer by November
30, 2015, unless otherwise specified by state law. If this is not convenient for the customer, they
may mail the completed Customer Reimbursement Request Form and all required documents
to the GM Customer Assistance Center.
All reasonable and customary costs to correct the condition described in this bulletin
should be considered for reimbursement. Any questions or concerns should be reviewed
with your GM representative prior to processing the request.
When a customer requests reimbursement, they must provide the following:



A completed Customer Reimbursement Request Form. This form is mailed to the
customer or can be obtained through GM GlobalConnect.
The name and address of the person who paid for the repair.
Paid receipt confirming the amount of the repair expense, a description of the repair, and
the person or entity performing the repair.
IMPORTANT: GM requires dealers to approve or deny a reimbursement request within 30 days
of receipt. If a reimbursement request is approved, the dealer should immediately issue a check
to the customer and submit an appropriate warranty transaction for the incurred expense. If a
reimbursement request is denied, the dealer MUST provide the customer with a clear and
concise explanation, in writing, as to why the request was denied. The bottom portion of the
Customer Reimbursement Request Form may be used for this purpose. If the denial was due
to missing documents, the customer can resubmit the request when the missing documents are
obtained, as long as it is still within the allowed reimbursement period.
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November 2014
Bulletin No.: 14309A
Warranty transactions for customer reimbursement of previously paid repairs are to be submitted
as required by GM Global Warranty Management. Additional information can also be found in
Warranty Administration Bulletin 11-00-89-004.
CUSTOMER REIMBURSEMENT - For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct the condition
described in this bulletin repairs that were not already submitted under recall 12180 (V2737) are
to be submitted to the dealer prior to or by November 30, 2015.
When a customer requests reimbursement, they must provide the following:
-
Proof of ownership at time of repair.
Original paid receipt confirming the amount of unreimbursed repair expense(s) (including
Service Contract deductibles), a description of the repair, and the person or entity
performing the repair.
All reasonable and customary costs to correct the condition described in this bulletin should be
considered for reimbursement. Any questions or concerns should be reviewed with your GM
representative prior to processing the request.
COURTESY TRANSPORTATION – For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within
the warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle
service or some other form of courtesy transportation is available and will be provided at no
charge. Dealers should refer to the General Motors Service Policies and Procedures Manual
for Courtesy Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Labor
Code
9100786
9100792
9100793
Description
Door Lock & Side Window Switch Replacement
Customer Reimbursement Approved – Not for Saab Use
Customer Reimbursement Denied – For US dealers only
Labor
Time
0.5
0.2
0.1
Net
Item
N/A
*
N/A
*
Customer reimbursement will NOT close this recall. The service procedure contained in this
bulletin must still be performed.
**
The amount identified in “Net Item” should represent the dollar amount reimbursed to the
customer.
CUSTOMER NOTIFICATION – For US and Canada
General Motors will notify customers of this recall on their vehicle (see copy of customer letter
included with this bulletin).
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November 2014
Bulletin No.: 14309A
CUSTOMER NOTIFICATION – For Export
Letters will be sent to known owners of record located within areas covered by the US National
Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify
customers using the attached sample letter.
DEALER RECALL RESPONSIBILITY – For US and Export (US States, Territories,
and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item
of motor vehicle equipment (including a tire) covered by this notification under a sale or lease
until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject
to a recall of this type must be adequately repaired within a reasonable time after the customer
has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not adequately
repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance
for depreciation. To avoid having to provide these burdensome remedies, every effort must be
made to promptly schedule an appointment with each customer and to repair their vehicle as
soon as possible. In the recall notification letters, customers are told how to contact the US
National Highway Traffic Safety Administration if the recall is not completed within a reasonable
time.
DEALER RECALL RESPONSIBILITY – All
All unsold new vehicles in dealers' possession and subject to this recall must be held and
inspected/repaired per the service procedure of this recall bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of
mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which
there is no customer information indicated on the dealer listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions
contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in
contacting customers. Recall follow-up cards should not be used for this purpose, since the
customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your
dealership for service in the future, you must take the steps necessary to be sure the recall
correction has been made before selling or releasing the vehicle.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
Page 7
November 2014
Bulletin No.: 14309A
IMPORTANT SAFETY RECALL
November 2014
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect which relates to motor vehicle safety exists in certain
2006 model year Chevrolet Trailblazer EXT and 2006-2007 Chevrolet Trailblazer, GMC Envoy,
Buick Rainier, and Saab 9-7X vehicles repaired under safety recall 12180. As a result, GM is
conducting a safety recall. We apologize for this inconvenience. However, we are concerned
about your safety and continued satisfaction with our products.
IMPORTANT




This notice applies to your 2006 model year Chevrolet Trailblazer EXT
or 2006-2007 Chevrolet Trailblazer, GMC Envoy, Buick Rainier, or
Saab 9-7X vehicles, VIN_____________________________________.
Your vehicle is involved in GM safety recall 14309.
Schedule an appointment with your GM dealer.
This service will be performed for you at no charge.
Why is your
vehicle being
recalled?
Previously, your vehicle was serviced under safety recall 12180,
which provided that if the driver’s door module was functioning
properly, a protective coating was to be applied. If the module was
not working properly, it was to be replaced. Your vehicle was repaired
by having a protective coating applied to the driver’s door module and
may continue to have a safety related defect.
If fluid, such as melted snow containing road salt, enters the driver’s
door module, it may cause corrosion that could result in a short in
the circuit board. A short may cause the power door lock and power
window switches to function intermittently or may stop working. A
short may cause overheating, which could melt components of the
door module, producing odor, smoke, or a fire. Additionally, the
windows may raise or lower themselves, without user input. These
conditions may occur even with the vehicle parked and the key
removed.
What will we
do?
Your GM dealer will install a new door module. This service will be
performed for you at no charge. Because of service scheduling
requirements, it is likely that your dealer will need your vehicle
longer than the actual service correction time of approximately 30
minutes.
What should
you do?
You should contact your GM dealer to arrange a service
appointment as soon as possible.
It is advised that you park your vehicle outdoors until it has
been remedied.
Page 8
November 2014
Bulletin No.: 14309A
Did you already
pay for this
repair?
Even though you may have already had service performed on the
driver's door module, you will still need to take your vehicle to your
dealer for this recall repair. If you have paid for repairs for the recall
condition and have not already submitted for reimbursement under
safety recall 12180, please complete the enclosed reimbursement
form and present it to your dealer with all required documents.
Working with your dealer will expedite your request, however, if this
is not convenient, you may mail the completed reimbursement form
and all required documents to Reimbursement Department, PO Box
33170, Detroit, MI 48232-5170. The completed form and required
documents must be presented to your dealer or received by the
Reimbursement Department by November 30, 2015, unless state
law specifies a longer reimbursement period.
Do you have
questions?
If you have questions or concerns that your dealer is unable to
resolve, please contact the appropriate Customer Assistance Center
at the number listed below.
Division
Number
Buick
Chevrolet
GMC
Saab
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands
1-866-608-8080
1-800-630-2438
1-866-996-9463
1-855-880-0808
1-671-648-8450
1-800-496-9992
1-800-496-9993
1-800-496-9994
Text Telephones
(TTY)
1-800-832-8425
1-800-833-2438
1-800-462-8583
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied
we have done our best to remedy this condition without charge and within a reasonable time,
you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200
New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at
1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National
Highway Traffic Safety Administration Campaign ID Number for this recall is 14V404.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a
copy of this notice to the lessee within ten days.
Jeffrey M. Boyer
Vice President
Global Vehicle Safety
Enclosure
GM Recall #14309