SB-2029953/2

Technical Service Bulletin
42 A6/A7, cracking noises from rear of vehicle
42 12 15 2029953/2 October 12, 2012. Supersedes Technical Service Bulletin Group 42 number 12 – 10 dated
June 28, 2012 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
2011 – 2013
All
Not Applicable
A6 (C7)
A7 (C7)
Condition
REVISION HISTORY
Revision
Date
Purpose
2
-
Revised header data
1
6/28/2012
Original publication
Cracking or clicking noises from the rear of the vehicle in the C pillar area when driving over bumps or rough
roads.
Technical Background
The noise comes from the upper shock absorber mounting.
Production Solution
Not applicable.
Service
Optimized damper mounting gradually introduces from VIN 4GBN031437
Diagnosis steps
1. Determine the location of the noise (left rear or right rear) with a test drive.
2. Swap rear shock assemblies (with mounting) from right to left.
• If the noise changes sides, replace the affected shock absorber mounting.
• If the noise does not change sides, continue diagnosis.
© 2012 Audi of America, Inc.
Page 1 of 2
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Warranty
Claim Type:
Use applicable claim type. If vehicle is outside any warranty, this Technical Service Bulletin
is informational only.
Service Number:
4295
Damage Code:
0020
Labor Operations:
2 shock absorbers remove and reinstall
4293 2000
130 TU
Shock absorber replace (use this labor operation
for replacement of shock mount)
4293 5550
20 TU
Road test prior to service procedure
0121 0002
10 TU
Road test after service procedure
0121 0004
10 TU
Diagnostic Time:
Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:
As per TSB #2029953/2
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Part Number
Part Description
Quantity
4G0513353
Rear shock absorber mounting
1 or 2
Additional Information
All parts and service references provided in this TSB are subject to change and/or removal. Always check with
your Parts Department and service manuals for the latest information.
© 2012 Audi of America, Inc.
Page 2 of 2
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.