24AS

Audi of America, Inc.
Date: April 21, 2014
To: Audi Dealer Principal, Service Manager, and Parts Manager
From: Audi Product Compliance
Subject: Upcoming Update 24AS (FED_EMS)
ECM Software Update
2010 – 2011 S4 and S5 Cab
Dear Audi Dealer Principal, Service Manager, and Parts Manager:
This communication is to inform you of upcoming Update 24AS.
What vehicles are affected?
There are 8,535 Audi vehicles affected in the U.S. by this Update.
Of the affected vehicles, the following are in dealer inventory:
New Vehicle Inventory: 0
CPO Inventory: 63
What is the issue?
On Audi vehicles manufactured within a specific period the ECM software needs to be
updated to address customer complaints of driveability and rough idle.
What does the repair procedure involve?
Update the ECM software to the latest level.
When will the Update be available?
This Update will be visible in Elsa and ServiceNet on or about April 22, 2014.
Please refer to the Elsa campaign/action screen for confirmation of whether the Update
applies to each specific vehicle. Additionally, this Update is posted on Elsa and
ServiceNet for additional information and complete repair instructions.
Consistent with general Audi corporate policy governing Updates, Audi is not notifying
consumers. (Updates differ from recalls and service actions; consumers are notified in
writing of recalls and service actions.) Each vehicle should be completed when it is in to
the dealer for maintenance or any other service visit. Dealer stock vehicles cannot,
however, be delivered to consumers until the Update is completed.
To identify any vehicles in your inventory that are affected by this Update, please run
the “New and CPO Inventory Open Campaign/Action Listing” report from the AIM
system.
Please ensure that every affected vehicle gets the update before delivery to
consumers. Your effort is integral in reaching the highest quality expectations of Audi
customers.
Thank you for your cooperation and assistance in this important matter.
Audi of America, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326
+1 248 754 5000
www.audiusa.com