57F5

Audi of America, Inc.
Date: November 13, 2014
To: Audi Dealer Principal, Service Manager, and Parts Manager
From: Audi Customer Protection
Subject: Upcoming Update 57F5
Door Pad
2015 Model Year Audi Q7
Dear Audi Dealer Principal, Service Manager, and Parts Manager:
This communication is to inform you of upcoming Update 57F5.
What vehicles are affected?
There are approximately 90 inventory vehicles affected in the U.S. by this Update.
What is the issue?
The customer may hear a rattle noise in either front door during driving or when closing
the door.
What does the repair procedure involve?
A bracket and adhesive will be fitted to the door pad to eliminate a potential rattle.
When will the Update be available?
This Update will be visible in Elsa and ServiceNet on or about November 14, 2015.
Please refer to the Elsa campaign/action screen for confirmation of whether the Update
applies to each specific vehicle. Additionally, this Update is posted on Elsa and
ServiceNet for additional information and complete repair instructions.
Consistent with general Audi corporate policy governing Updates, Audi is not notifying
consumers. (Updates differ from recalls and service actions; consumers are notified in
writing of recalls and service actions.) Each vehicle should be completed when it is in to
the dealer for maintenance or any other service visit. Dealer stock vehicles cannot,
however, be delivered to consumers until the Update is completed.
To identify any vehicles in your inventory that are affected by this Update, please run
the “New and CPO Inventory Open Campaign/Action Listing” report from the AIM
system.
Please ensure that every affected vehicle gets the update before delivery to
consumers. Your effort is integral in reaching the highest quality expectations of Audi
customers.
Thank you for your cooperation and assistance in this important matter.
Audi of America, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326
+1 248 754 5000
www.audiusa.com