17E9

Audi of America, Inc.
Date: December 5, 2014
To: Audi Dealer Principal, Service Manager, and Parts Manager
From: Audi Customer Protection
Subject: Upcoming Service Action 17E9
Correction to Owner’s Manual Engine Compartment Overview
2013 Model Year Audi A4/S4 Sedan, allroad and A5/S5 Coupe
Dear Audi Dealer Principal, Service Manager, and Parts Manager:
We would like to inform you of an upcoming Service Action. Please refer to the
attached Campaign Data Sheet for additional information.
If you have any questions or require additional assistance, please contact Warranty.
As always, any press inquiries should be directed to Audi Public Relations.
Audi of America, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326
+1 248 754 5000
www.audiusa.com
Audi Customer Protection
Attachment: Campaign Data Sheet (1)
17E9_2L USA
CAMPAIGN DATA SHEET
CAMPAIGN TYPE
SAGA CODE
MARKET(S)
AFFECTED VEHICLES
TOPIC
SERVICE ACTION
17E9
United States and Canada
2013 MY Audi A4/S4 Sedan, allroad and A5/S5 Coupe
Correction to Owner’s Manual Engine Compartment Overview
PROBLEM DESCRIPTION
The Owner’s Manual in certain 2013 model year Audi vehicles was printed
with incorrect numerical callouts in the engine compartment overview
artwork. This could cause confusion for anyone who relies on this
information in order to identify key components within the engine
compartment.
CORRECTIVE ACTION
Affix a label containing the correct callouts over the existing engine
compartment overview in the Owner’s Manual.

One (1) label will be mailed to each U.S. customer to affix within their
English language Owner’s Manual.

Two (2) labels will be mailed to each Canadian customer to affix
within their English language and French language Owner’s Manuals.

A supply of labels will also be allocated to dealers to address
inventory and customer vehicles.
CUSTOMER NOTIFICATION DATE
On or about December 09, 2014
ELSA VISIBILITY DATE
On or about December 09, 2014
AIM VISIBILITY DATE
On or about December 09, 2014
TOTAL AFFECTED
VEHICLE COUNT
DEALER INVENTORY
CPO INVENTORY
APPROXIMATE REPAIR TIME
SPECIAL TOOLS NEEDED?
PARTS REQUIRED
INITIAL PARTS ALLOCATION DATE
EXPIRATION DATE
ADDITIONAL INFORMATION
USA: 8,124
CANADA: 917
USA: 0
CANADA: 0
USA: 71
CANADA: 4
Up to 10 TU
SEE CAMPAIGN WORK PROCEDURE
YES – SEE CAMPAIGN WORK PROCEDURE
On or about December 01, 2014
December 31, 2015
The Targeted Allocation program will not be used in support of this campaign.
Note: Some Canadian customers will only have one Owner’s Manual for
their vehicle. A second Owner’s Manual, if requested by the customer– can
be purchased by the customer as a customer-pay item. A second Owner’s
Manual is not covered by this action nor can it be charged to this campaign.
IMPORTANT! To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel
who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc. See the campaign circular on Elsa for the
most current repair information. Refer to the campaign circular for complete repair and claiming instructions.
Frequently Asked Questions (FAQ)
Service Action 17E9
SUMMARY
 Campaign Code: 17E9
 Affected Vehicles: 2013MY Audi A4/S4 Sedan, allroad and A5/S5 Coupe
Problem Description: The Owner’s Manual that came with the affected vehicles was printed with incorrect
numerical callouts on the artwork showing the engine compartment overview. This can cause confusion for
customers who rely on this information in order to identify key components within the engine compartment.
Corrective Action: Affix a label containing the correct callouts over the existing engine compartment overview
in the Owner’s Manual.
What is the parts allocation plan for this service action?

Parts allocation will take place prior to customer notification.

If you have exhausted your allocated parts but have exceeded your weekly Upper Order Limit, please
submit your requests for additional parts via email to [email protected].

The Targeted Allocation program will not be used in support of this campaign.
Is a loaner vehicle being covered under this action?
No. A loaner vehicle is not being covered under this action.
Is towing being covered under this action?
No. Towing is not covered under this action.
What should dealers do if they have any affected vehicles in inventory?
Dealers can use their most current AIM report to identify any affected vehicles that may be in their inventory. In
the interest of customer satisfaction, affected vehicles should be kept in a secure area where they cannot be
made available for sale, lease, trade or demo use until this repair has been performed.
Who should dealers contact if they have additional questions?
Dealers with additional questions about this or any other campaign should contact Warranty. Press inquiries
should be directed to Audi Public Relations.
IMPORTANT!
This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the campaign circular posted on ElsaWeb and ServiceNet. To
ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel who have campaign-related
responsibilities, including service writers, technicians, parts employees, warranty administrators, etc.
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