57F5
Service Bulletin Details
Public Details for: 57F5
Summary to be provided on a future date.
- 2015 -
Models from 2015
2015 AUDI Q7 |
Technical Service Bulletin 57F5 UPDATE – Door Pad (NVLW) December 03, 2014 Model(s) Year VIN Range Vehicle-Specific Equipment Audi Q7 2015 See Campaign/Action screen in Elsa None Condition REVISION HISTORY Revision Date Purpose 1 November 14, 2014 - Original Publication 2 December 03, 2014 - Updated to include part number. This Update has been proactively released to prevent the following condition from occurring in the vehicle: The customer may hear a rattle noise in either front door during driving or when closing the door. This Update is in effect until removed. Vehicle must meet all of the following criteria: • Procedure is valid only for vehicles that show the 57F5 code in the Elsa Campaign/Action Information screen on the day of repair. • Vehicle must be within the New Vehicle Limited Warranty. • Procedure must be performed within the allotted time frame stated in this Technical Service Bulletin. • Procedure must be performed on applicable vehicles in dealer inventory prior to sale. Technical Background The lower foam pad on the inside of the front door skin may loosen and vibrate against the door skin. © 2014 Audi of America, Inc. Page 1 of 11 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Service 1. Remove the front door panel. 2. Carefully unclip the inner door panel cover. © 2014 Audi of America, Inc. Page 2 of 11 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 3. With the cover removed the lower pad will be visible. It is secured to the impact beam using a zip tie. 4. Using a marker, mark the inside of the door skin along the rear facing edge of the pad. This will aid in positioning the pad on reassembly. © 2014 Audi of America, Inc. Page 3 of 11 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 5. Cut the zip tie and remove the pad with the cut zip tie from inside the door. Discard the zip tie. © 2014 Audi of America, Inc. Page 4 of 11 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 6. The pad legs must be modified. 15 mm of width must be removed. © 2014 Audi of America, Inc. Page 5 of 11 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 7. Using a razor knife make a horizontal cut flush with the pad body and 15mm deep. Also make an intersecting vertical cut 15mm from the outer face of the pad. Remove the cutout. © 2014 Audi of America, Inc. Page 6 of 11 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 8. 3 additional butyl strips need to be applied to the pad in addition to the existing butyl strip. Each strip is approximately 40mm x 20mm. The upper strips need to be spaced 10mm from the edge of the pad as shown in the illustration. The center strip needs to be placed on the raised section of the pad directly above the hole as shown in the illustrations. Remove the protective foil. 9. Snap the retaining bracket for the pad onto the impact beam. © 2014 Audi of America, Inc. Page 7 of 11 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 10. Reinstall the lower pad into the door shell. 11. Using the mark that was previously made on the inside of the door skin as a guide, install the lower pad. The legs should rest on the top of the impact beam. Press the pad against the door skin so that the butyl strips stick the pad securely to the door skin. Slide the bracket along the impact beam if necessary such that the bracket correctly engages the slot in the pad. 12. Reassemble the door. Perform this repair to the other front door as well. © 2014 Audi of America, Inc. Page 8 of 11 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Warranty Update Time Requirements/ Reimbursement To ensure prompt and proper payment, be sure to immediately enter the applicable reimbursement code listed below upon completion of the repair work. Claims will be paid only for vehicles that show the 57F5 code in the Elsa Campaign/Action Information screen on the day of repair. 57F5 Saga Claim Entry Procedure Check Elsa to determine whether Update 57F5 is open. Service No.: 57F5 Damage Code: 0099 Parts Manufacturer - Removed part: 002 Claim Type Sold vehicle = 7 10 Unsold vehicle = 7 90 Saga Accounting Instructions Criteria Repair operation ID Labor Operation Number TU 4L 5751 3899 110 Remove and reinstall door pad on both front doors. Outside Material Criteria Part Number ID Part Description Quantity 4L Repair kit 1.00 4L0898957 There is no reimbursement for vehicle wash or loaner vehicle. If the vehicle is outside of the specified warranty period OR if customer refused repairs. U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option. Canadian dealers: Fax the Repair Order to Warranty at (905) 428-4811 and provide VIN, applicable Service Number, Customer Information, Dealer Number and Date. © 2014 Audi of America, Inc. Page 9 of 11 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Additional Actions Some of the affected vehicles may be involved in additional Actions. Please check your Elsa Campaign/Action Information screen so that any additional required work can be done simultaneously. Verifying Vehicle Eligibility To verify vehicle eligibility for this Update, always check the Elsa Campaign/Action Information screen. The Elsa system is the only binding inquiry and verification system; other systems are not valid and may result in non-payment of a claim. Help for Claim Entry For questions regarding claim entry, contact Audi Warranty. Required Customer Notification Inform your customer in writing by recording on the Repair Order any and all work that was conducted on the vehicle, including any and all updates completed under this Update. © 2014 Audi of America, Inc. Page 10 of 11 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Required Parts and Tools Part Number Part Description Quantity 4L0898957 Repair Kit 1 • Properly destroy and dispose of removed parts in accordance with all state and local requirements, unless otherwise indicated and/or requested through SAGA. Additional Information All parts and service references provided in this Update are subject to change and/or removal. Always check Elsa for the most current version of this document. © 2014 Audi of America, Inc. Page 11 of 11 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.