4-14-2014-US

PERFECT DELIVERY INSPECTION (PDI)
2015
Q7/Q7 TDI
Client
Audi Delivery Guidelines
Stock No.
Delivery Date
VIN
Pre-Delivery
Ensure Final Vehicle Quality Inspection Is Completed
 Enroll customer in Audi connect Services
(http://MyAudiconnect.com)(if equipped and Audi connect
Request to Initiate Services and T-Mobile T&C are signed) (USA
ONLY)
 Deactivate the connection prompts for the online services (TEL
function button > Settings > Connections > Data Connection >
select Without request) (USA ONLY)
 Inspect exterior for damage, dings, dents and surface scratches
 Check interior for cleanliness, grease marks and damage.
Repair all defects prior to customer delivery
 Verify vehicle is equipped as specified and all accessories are
installed
 Check front/rear floor mats are locked in
Customer Priority Topics
1. ___________________________________________________________________________________________________________________________________________________________
2. ___________________________________________________________________________________________________________________________________________________________
3. ___________________________________________________________________________________________________________________________________________________________
How long would the client like to spend on topics today? ______________________________________
Priority Delivery Topics
Personalize Vehicle Settings
 Audio and Entertainment
System Controls
 Bluetooth: Connect customer’s Bluetooth phone and assist in copying and accessing phonebook entries. Ensure connection will occur automatically upon re-entry
if desired. Refer to www.audi.com/bluetooth for compatible phone list. Click on
appropriate country
 HVAC (Heating, Ventilation,
Air Conditioning) Controls
 Adjust mirrors, seats, and steering column to customer preference
 Hands-Free Communications
 Assist with radio station presets
 Demonstrate trunk lid functionality, including the height adjustment. Adjust
the height to customer preference
 Show how to connect iPod/MP3. Demonstrate AMI, SD cards and Aux-in jack (if
equipped)
 Wiper Washer Controls (Front/Rear)
Bluetooth Capability
 Pair the customer’s phone with the vehicle
 Demonstrate making a call via voice and steering wheel
commands
 Refer to www.audi.com/bluetooth for compatible phone list.
Click on appropriate country
 Demonstrate conference calling (enable in the MMI under
Telephone > Call Options menu)
 Demonstrate how to answer, ignore and end calls
 Demonstrate dialing from directories/phonebook/call lists
(received, missed, dialed calls)
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2015 Q7/Q7 TDI | Audi Delivery Guidelines
Client
Stock No.
Delivery Date
VIN
Voice Controls
Navigation (continued)
 Demonstrate the voice command feature (i.e., accessing
“Help,” dialing a phone number, calling a contact, using the
steering wheel voice command button, etc.)
 Show how to store a destination
 Have the customer complete the speech training to allow the
Voice Recognition System to learn and adapt to the customer’s
voice (Main Menu > Setup MMI > Voice Recognition > Individual
Speech Training)
 Radio station, CD/DVD, or Jukebox
 Accessing TMC Traffic Reports
Introduce MMI Navigation System
 Show how to customize route “criteria” (e.g., avoid toll roads)
and “Settings” (e.g., 3D map and Map Orientation, and Google
Earth Mapping [with Audi connect services enabled])
 Show how to manipulate the map (zoom, scroll map area)
 Show how to repeat the last navigation announcement using
the iNav steering wheel button
 Explain Tire Pressure Monitoring System and how to reset in
the MMI
Media Overview
 Review the MMI controls and basic functionality (buttons:
function, on/off, arrow control, and back)
Radio (AM/FM/SAT)
 Input letters, numbers, symbols, add a space, delete a character
 Show how to program preferred radio stations (press and hold
knob)
 Moving a map and adjusting the sound distribution
Audi connect (if equipped) (USA ONLY)
 Activate services prior to customer arrival and provide overview
of features
 Ensure customer has requested activation of Audi connect
• Explain the purpose of setting up a myAudi account at
my.audiusa.com/Audiconnect
• Explain trial period for Audi connect and how to extend
service
• Explain Wi-Fi hotspot capabilities
Have the customer set up their Wi-Fi password Via TEL >
Settings > Wi-Fi Settings > Select “Password.” Ask the
customer to enter an easy way to remember the password
of at least 8 characters. Then Select “Apply settings” to
save it
 Point out that the Audi connect Brochure (located in the glove
box) contains additional information for customer review after
delivery
 Show traffic reports (via your 4 year SiriusXM subscription),
fuel updates, weather information, and real-time news feeds
 Explain the scanning/tuning functions
 Walk the customer through the steps to program favorite radio
stations (press and hold knob).The customer should do this
with your guidance
 Show the customer the manual seek feature. Select the FM
Band > Functions. Turn control knob to Tuning/Channels and
press the knob.
 Explain the settings for the Bang & Olufsen® system (if
equipped)
 Explain to the customer that they have a 3 month free subscription to Sirius Satellite Radio and demonstrate how to get
to the satellite band. Show them the SiriusXM Satellite Radio
insert from the glove box, point out the station guide list, and
demonstrate presetting a station of their choice for them.
Audi Music Interface and CD/DVD Media
 Show the location and demonstrate operation of the AMI interface and standard iPod cable
 Explain the different available cable options for different media
(i.e. iPod, USB, Aux, etc)
 Explain CD/DVD loading/unloading
Navigation
Jukebox – Hard drive
 Show how to input an address and a POI as the destination
using the MMI and voice commands (use Online Destinations if
equipped with Audi connect)
 Capacity (20 GB/up to 3,000 songs)
 Show how to enter a stopover
 Demo how to “cancel” route guidance using voice commands
(“Cancel route guidance”) and the MMI (NAV > Destination >
Cancel)
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 Supported file extensions and formats per MMI manual
 Demonstrate importing and sorting from SD Card/Retail Audio
CD. See owner’s manual for supported file formats and
maximum bitrates
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2015 Q7/Q7 TDI | Audi Delivery Guidelines
Client
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Delivery Date
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Media Overview (continued)
Video Capability (MMI3G+)
 Demonstrate Video Playback using the SD media, Jukebox,
& DVD media
 Explain acceptable video formats
Exterior (continued)
 (If equipped with Keyless entry) Explain to the customer that
the vehicle is set from the factory to unlock only the door that
is approached. Show them in the MMI under vehicle settings,
where they can select their central locking preference and
adjust it to “all doors” if preferred.
 Demonstrate the easy entry feature for rear seats
Interior
 Show seat, mirrors and steering column adjustments
 Demonstrate climate control functions and how to activate
heated seats and mirrors (if equipped)
 Demonstrate multifunction steering wheel functions (toggle,
scrolling, menu button)
 Explain Star (*) button on the steering wheel (if equipped) – If
in the Preset Station List, press the * button to cycle through
presets. If in Station List, press * button to cycle through
station list
 Explain wiper (front/rear)/washer system/rain sensor
 Demonstrate sunroof and sunshade operation
 Explain adaptive air suspension (if equipped), cargo mode and
vehicle jack mode
 Demonstrate valet function (ensure not activated); refer to OM
for details
 Show Homelink® location and setup
 “Passenger Side Airbag Off” light: Explain that it illuminates if
no occupant in passenger seat or if occupant is “out of
position”
 Trip computer/Driver info display: Explain toggle function via
“RESET” on stalk. Reset “Trip Comp 1 and 2” prior to delivery!
 Explain the Audi efficiency program
 Show how to set daylight savings time and time zone manually
Video Tutorials (if applicable)
 Point out that Video Tutorials can be viewed in the following
ways:
• Via the USB launcher found in the “Quick Questions
& Answers Guide”
• Via www.auditechnology.com
• Via www.audiusa.com/help/video-tutorials
Exterior
 Demonstrate locking/unlocking vehicle with Standard Intelligent Key/Advanced Key (if equipped) and programming of keys
(2 master, 1 emergency, 1 valet)
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 Show how to open fuel door – push/pull release (show AdBlue
fill – TDI only)
 Explain the misfuel inhibitor feature on the gas tank (TDI only)
 Explain AdBlue and messages shown if AdBlue level is low or
empty (TDI only)
 Advise the customer to only use oil that meets Audi 502.00
standards
 Advise the customer that Audi recommends using Top Tier
Detergent Gasoline with a minimum octane rating of 91AKI
(95 RON)
 Demonstrate trunk lid functionality, including the height
adjustment. Adjust the height to customer preference
Owner’s Documents
 Take the Quick Questions & Answers Guide from the glove box,
open it, and demonstrate how to use it with the customer
 Explain the USB launcher use
 ABS should insert their business card in the slots available next
to the USB launcher
 Explain the “text to phone” features for viewing tutorials on a
smart phone or at the Audi Technology website:
www.auditechnology.com
 Owner’s Manual, MMI Manual and other manuals as equipped
 Warranty & Maintenance Booklet (stamp to confirm PDI was
completed): Adhere “vehicle identification label” from the
vehicle trunk to the inside cover of the Warranty
& Maintenance Booklet prior to delivery
 Review the recommended maintenance schedule. Explain the
importance of getting the Warranty & Maintenance Booklet
stamped for each maintenance performed
 Tire Warranty Booklet: Explain coverage from tire manufacturer
 License/insurance/registration/title (if applicable)
 24-Hour Roadside Assistance information; ask customer to
program number in their phone
 Provide Audi Care Information
 Lemon Law Rights Booklet or Lemon Law Notice as required by
law (USA ONLY)
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2015 Q7/Q7 TDI | Audi Delivery Guidelines
Client
Stock No.
Delivery Date
VIN
Orientation Drive
End the orientation drive in the service write-up area
 Explain when key fob is in ignition, start button is disabled.
To remove key fob from ignition/dashboard, push key once to
release and wait 0.5 seconds before removing the key from
ignition/dash
Service Introduction
 Discuss that foot must be on brake when starting/stopping
 Show how to set electromechanical parking brake
 Demonstrate operation of Audi parking system or Audi parking system plus with rear view camera and top or corner view
cameras (if equipped)
 Tour service department and introduce to Service Manager and
Service Consultant
 Set up first service appointment
 Ask customer if you can program service department’s phone #
in their phone
 Demonstrate cruise control/ACC (if equipped)
 Explain Audi side assist functionality (if equipped): Point out
the side assist button on the driver’s side door. Show how to
adjust the side assist light brightness in the MMI. Only works
at speeds over 19 mph (30 km/h)
 Explain the functionality for Audi braking guard and how to set
in the MMI
 Activate and demonstrate navigation system (if equipped)
 If equipped with front and rear park sensors, show the customer
how they can customize the volume through the MMI under
“Driver Assist>Parking Aid”.
Audi Brand Specialist
I certify that all operations have been completed and this vehicle has been prepared in accordance with Audi Procedures and
Quality Standards.
Audi Brand Specialist Signature
Date
Would you like to schedule a Second Delivery?
 No
 Yes
Date
Time
By signing, I confirm all items in this checklist have been thoroughly reviewed with me and the statements below are true.
• Vehicle is clean and free of problems
• Received all keys and owner’s documentation
• Satisfied with features and controls explanations
Customer Signature
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