2016946/3

Technical Service Bulletin
72 Noise from center armrest
72 13 06 2016946/3 September 9, 2013. Supersedes Technical Service Bulletin Group 72 number 08-09 dated
December 4, 2008 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A8
2004 - 2006
All
Not Applicable
A8
2007
000001 - 000388
Not Applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
3
-
Revised header data (Updated customer codes)
2
12/4/2008
Revised title to include repair group
The front center armrest makes creaking noises when the lid is pressed down with the weight of the customer's
arm.
Technical Background
The attachment points between the inner liner and the lower trim cause creaking under load.
Production Solution
Lubrication of the contact surfaces.
© 2013 Audi of America, Inc.
Page 1 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Service
1. Use a thin brush to lubricate the attachment
points between the inner liner and lower trim
(Figure 1). Use special lubricant G 060172A3.
Figure 1. The inner liner of the center armrest, removed.
Yellow circles highlight the areas to be lubricated.
3. Remove any lubricant residue on the visible surfaces with all-purpose cleaner D 00940104.
4. Remove the lower trim to lubricate the contact
surfaces (Figure 2 and Figure 3).
Figure 2. The mounting points into which the inner liner is
slotted.
© 2013 Audi of America, Inc.
Page 2 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Figure 3. A mounting point of the lower trim.
5. Carefully check the Torx bolts (Figure 4) for
tight fit.
Figure 4. A Torx bolt, which attaches the side trim.
© 2013 Audi of America, Inc.
Page 3 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Warranty
Claim Type:
Use applicable claim type. If vehicle is outside any warranty, this Technical Service Bulletin
is informational only.
Service Number:
7220
Damage Code:
0020
Labor Operations:
Armrest remove and reinstall
7220 1900
20 TU
Armrest component lubrication and adjustment
7220 9999
20 TU
GFF
No allowance
0 TU
Road test prior to service procedure
No allowance
0 TU
Road test after service procedure
No allowance
0 TU
Diagnostic Time:
Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:
As per TSB #2016946/3
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Part Number
Part Description
Quantity
D 00940104
All-purpose cleaner
Not to be billed on each case since only a
small portion will be used. Charge as shop
supplies.
G 060172A3
Special lubricant
Not to be billed on each case since only a
small portion will be used. Charge as shop
supplies.
Additional Information
All parts and service references provided in this TSB (2016946) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
© 2013 Audi of America, Inc.
Page 4 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.